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The Portman Ritz-Carlton, Shanghai

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#49 of 4,998 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,479 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 964: English reviews
UK
Reviewed 1 week ago

我去年住在這家酒店超過10晚,這次是3晚。雖然酒店是上海最古老的五星級之一。麗思卡爾頓是麗思卡爾頓;他們非常擅長細節。他們不斷升級酒店,例如大堂和電梯。電梯大堂的新鮮花朵是一流的。Nick在前門是一如以往的幫助,歡迎我回到酒店。Sofia剛剛從北京麗思卡爾頓轉移非常友好和包容。客房服務的女士非常體貼,讓我的住宿盡可能舒適。Wendy每天都留下許多水瓶,折疊我的衣服,最後留下一張溫暖的留言卡。新的JBL鬧鐘與藍牙音箱和床上添加的USB充電器是超級體貼和非常好。這家酒店的工作人員使其如此特別,與其他酒店不同。每天遇到電梯,大廳,走廊甚至下班的時候都會問候我們。我覺得我是社區的一部分,而不是隨機的客戶。這家酒店唯一的推薦是他們的結帳過程。我希望有一個快速結帳,因為早上的排隊可以很長。 I stayed this hotel more than 10 nights last year and this time for 3 nights. Although the hotel is one of the oldest five stars in shanghai. ritz carlton is ritz carlton; they are so good at the fine details. They keep upgrading the hotel for example the lobby and the lift. The new flower at the lift...

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Helpful?
Thank Kyros
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Kyros, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

shanghai, China
Reviewed 1 week ago

The Club Lounge is very nice, you must be try it!!! They staff is very helpful,but the rooms has a little bit old. The elevator is slow,and some times is too full. the housekeeping is very nice.hahahahhaa

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 595yuxuanl
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 595yuxuanl, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen from Club and Housekeeping had made your stay memorable, and thank you for spending the time to share...

Singapore, Singapore
Reviewed 1 week ago

Very enjoyable stay for Formula One in April.The Club Lounge was excellent. The staff were very friendly and helpful. The food was also very good. The Cars to attend race were well arranged and on time. Highly recommended

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank rodneyh439
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear rodneyh439, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

SINGAPORE
Reviewed 1 week ago

We travelled round the globe quite often but did not even have a chance to stay in the Ritz-Carlton of our home country. Hence it is especially pleasant and memorable to us during our stay in Shanghai...my wife and I had a great time at Portman Ritz Carlton Shanghai due to the wonderful staff and their warmth gestures. We checked...

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Helpful?
1Thank chong_dchong
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Mr. Chong, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai to celebrate your 18th Wedding Anniversary. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and congratulations on your 18th Wedding...

Batam Center, Indonesia
Reviewed 1 week ago

-disappointed that my marriot level did not carry over to ritz hotel. -bathtub rails were corroded and unusable -amenities were not complete and properly supplied. -staff was very professional -limousine service did not pick our group up as pre-agreed. Need better -understanding from this area or have translations written.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank M D
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear M D, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. The genuine care and concern of our guests is our highest mission. We strive to improve in order to always deliver a flawless experience to all our guests. We are very disappointed that did not...

Portland, Oregon
Reviewed 1 week ago

I've stayed at Portman Ritz many times due to my job. As a platinum member in Ritz Carlton hotel chain, I can easily say, their customer service compare to the other hotels is impeccable. Particularly, their executive lounge team (including Abby, Leo, Sofia) are best in class. They always take care of me and my wife in every stay. I...

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Helpful?
1Thank skippy o
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear skippy o, It has been a great pleasure welcoming you to The Portman Ritz-Carlton Shanghai. I would like to sincerely thank you for the extensive feedback that you have provided us on TripAdvisor. At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance....

shanghai, China
Reviewed 1 week ago

Staff allows me early checkin at 9am in the morning and enjoy the breakfast after checkin .great service of club loung staff. Its very warm for someone take a all night flight and must need a shower and sleep

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 459kaiy
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 459kaiy, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Reviewed 1 week ago

In a city of more than 23 million, your location is extremely important. Situated in the posh district of West Nanjing Road, it is between two subway stations on the line that goes to Pudong. The hotel is clean modern with all the amenities. The highlight of the hotel though is its club lounge. Never I have had such personal...

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Helpful?
Thank Kit272727
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Kit272727, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Reviewed 1 week ago via mobile

Truth is... it's a really old hotel. But! The interior is not bad. Kept well, clean, and still have the classic charm.. big rooms, large corridors, and an awkwardly large lift lobby on every floor. Service is great, exactly what you will expect from a Ritz-Carlton. The location is at the center of it all. Even a "western" "upscale" supermarket...

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Helpful?
Thank Gabriel K
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Gabriel K, Thank you for sharing your wonderful review of our property with the TripAdvisor. The genuine care and comfort of our guests is our highest mission.I enjoyed reading your review and delighted to learn that you had a splendid experience with us, especially in our Lobby Bar. I will personally convey your compliment to our Head Mixologist Jackael...

Hong Kong, Hong Kong
Reviewed 1 week ago

This was my first time at the Ritz Carlton Portman's. The service is at Marriott level, so it deliver exactly what is expected to. Some minor signals, as the waiting time for a Green Tea (I needed to request several time), are acceptable for a normal hotel, but shouldn't for the Portman's.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank P5460SMdariop
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear P5460SMdariop, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. Please accept my apologies that your stay with us did not fully meet your expectations. The genuine care and concern of our guests is our highest mission and it is our goal to create exceptional memories....

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: RM740 - RM1,629 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#166 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
“3401 was quiet and isolated, no special view”
rbrech, 30 Mar 2017 | Read review
“Make sure to check your room clean before checking in”
kennethmcmullin, 24 Mar 2017 | Read review
5 of 5