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The Portman Ritz-Carlton, Shanghai

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Traveller (785)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“din tai fung”(17 reviews)
“club level”(56 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel packages
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Nearby Hotels
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Reviews (2,051)
There are newer reviews for The Portman Ritz-Carlton, Shanghai
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1,325 results
Traveller rating
739
344
154
51
37
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LanguageEnglish
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739
344
154
51
37
Show reviews that mention
All reviewsdin tai fungclub levelhigh end shoppingnanjing roadbit datedbusiness tripluxury hoteljing'an templeexcellent hotelbreakfast buffethotel is locateddumplingsfitness centerthe executive loungefrench concessionbusiness hotelsubway station
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21 - 25 of 1,325 reviews
Reviewed 4 weeks ago via mobile

Really enjoyed this hotel and look forward to returning soon. The staff was friendly and helpful. The room was clean and comfortable. Good quality toiletries. Location is convenient to business and retail.More

2  Thank lkswu
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 weeks ago

Dear lkswu, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai again and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care...More

Reviewed 4 weeks ago via mobile

The “ladies and gentlemen” of Ritz Carlton know how to leave their troubles at home. Every smile is genuine, each greeting is warm and personal and very surprisingly those ladies and gentlemen have bothered to learn your name so as to greet you personally. Once...More

1  Thank Thefooman
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 weeks ago

Dear Thefooman, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai again and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care...More

Reviewed 4 weeks ago

The experience is fantastic. The hotel is in one of the best area in Shanghai and everything is convenient. Element Fresh is good for vegetarian. Special thanks to Rachel for informing us the weather info and offering us an umbrella. I will definitely visit the...More

1  Thank SybilZhang
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 weeks ago

Dear SybilZhang, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai again and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care...More

Reviewed 4 weeks ago

Extremely poor check in experience. Staff member ADRIAN's first words to us were that we would have to upgrade to a larger room as the room we had booked would not accommodate 3 adults. We had indicated on our booking that there were 3 adults....More

1  Thank Angela G
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

Dear Angela G, Thank you for choosing The Portman Ritz-Carlton, Shanghai, and we appreciate you taking time to share your experience with us. Guest experience is our top priority. We are very disappointed that we've failed to satisfy your expectations and our standards are much...More

Reviewed 4 weeks ago

A truly five star experience. Comfortable, clean, well equipped rooms and spacious public rooms. Remarkable service excellence: all frontline and ancillary staff are highly customer focused, efficient and take initiative to “go the extra mile.” Food and beverages to a high standard. Location offers easy...More

1  Thank borrum
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 3 weeks ago

Dear borrum, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$162 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#505 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$162 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#505 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (785)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 6 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"All rooms are good"
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"Be sure to book 1 bedroom premier suite."
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"High floor"
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"My "Shanghai Room " was located on floor 29 with a nice view"
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