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The Portman Ritz-Carlton, Shanghai

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#51 of 4,941 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,365 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Solihull, United Kingdom
Reviewed 3 weeks ago

Great staff (particularly at the Club Lounge), very clean rooms. Not the cheapest hotel but can place a premium on the level of service that guests receive (which is excellent). Location is very convenient with a lot of amenities near by.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank 868sumanr
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 868sumanr, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 3 weeks ago via mobile

Portman Ritz-Carlton is a great hotel. We stayed in the club room of the hotel. The room is good with reasonable size. Apart from the room, all the staffs provide good service - Abby and Leo from the Club Lounge, Angel from the front house, the service lady who cleans our room, to name just a few. All our requests...

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Helpful?
Thank Benny L
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Benny On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our lovely Front Desk Lady Ms. Lili had made your stay memorable, and thank you for spending...

Suzhou
Reviewed 3 weeks ago

The hotel benefits from an Element Fresh and Baker and Spice, as well as a liquid laundry, just outside its entrance. It also has a fair sized pool and the ambience of a quality hotel set in a great location. The breakfast experience was a major downside of an otherwise enjoyable stay. Queues for 20 minutes to get in to...

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Helpful?
Thank Richard H
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Richard H, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the...

Westlake Village, California
Reviewed 3 weeks ago

More than just a great Hotel.. as the Shanghai Center.. is absolutely the best place to stay in Shanghai.. for any business trip..!!.. Everybody smiles... and the daily floral arrangements in the lobby are "over the top"... lovely..

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Dale1717
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Dale1717 On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our lovely Front Desk Lady Ms. Lili had made your stay memorable, and thank you for spending...

Detroit
Reviewed 3 weeks ago

Great location, friendly staff with attention to detail. The Portman Ritz is conveniently located on the 5th Avenue of Shanghai, and close to the Metro, restaurants and shopping. Recommend this hotel for anyone looking for a premium hotel in a very nice location of Shanghai.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank ladd
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Ladd On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our lovely Front Desk Lady Ms. Lili had made your stay memorable, and thank you for spending...

Reviewed 4 weeks ago via mobile

We are currently staying in the hotel. As we enter, we saw a lot of people scrambling to go to the front door, and it was to get free food genourously offered by the hotel as a CNY tradition. Then when we had entered the main lobby, there has been a dragon dance which was quite nice but has blocked...

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Helpful?
1Thank eddrickli
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Eddrickli On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our lovely Front Desk Lady Ms. Lili had made your stay memorable, and thank you for spending...

Boston, Massachusetts
Reviewed 4 weeks ago

The hotel is built in 1989, but well maintained. The hotel staffs are friendly and helpful. Lili at front desk was very accommodating with my needs. Outdoor swimming pool (still open during winter) was a plus. Overall it was an enjoyable stay.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Gary W
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Gary W On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our lovely Front Desk Lady Ms. Lili had made your stay memorable, and thank you for...

SF
Reviewed 4 weeks ago

I chose this because there is a Ding Tai Fun next door as well as a Starbusck. This suited my meal needs as I only stayed one night on my way to Suzhou. Great location. The general architecture of the hotel and layout/location of the checkin and restaurant are not great as they are slightly hard to find without someone...

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Helpful?
1Thank smeissne
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Smeissne, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

Rehoboth, Massachusetts
Reviewed 4 weeks ago

Stayed here many times over the last 25 years visiting China. I have always had a great experience. I find the location quite nice also and convenient. The rooms are not huge but they are well decorated and reflect the price of the stay. The service is great and the location is nice for wanting to walk around and do...

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Helpful?
Thank BrianQuaglia
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear BrianQuaglia On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 4 weeks ago via mobile

The room was very small and the proce is very costly. If you sant to stay in other hotels, i suggest you do because it is the definition of ancient. If you buy a club room, tou had just wasted your money.

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Helpful?
Thank matthewmakbrowser
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Matthewmakbrowser, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: RM664 - RM1,346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#51 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#153 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
10 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
8 months ago
Brookfield, Wisconsin
9 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 17 Jan 2017 | Read review
“Last floor next to the club”
 of 5 bubbles davidespana2016, 11 Dec 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
5 of 5