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The Portman Ritz-Carlton, Shanghai

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Traveller (721)
Room & Suite (226)
Dining (56)
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Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,935)
There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Traveller rating
703
337
150
49
36
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703
337
150
49
36
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All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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601 - 605 of 1,275 reviews
Reviewed 2 April 2016 via mobile

This hotel has the best location. It's in the west Nanjing. Around the hotel has lots of shopping mall. It's 10 minutes to the bund street by taxi. The hotel has the best services. The staff's English is very good and in the lobby there...More

Thank arman79
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 5 April 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 1 April 2016 via mobile

I stayed in this hotel for 3 nights. It's a great hotel. It's rooms are big enough, in-room amenities are complete, the view from the room was really good. In general it's a clean, calm and relaxing place to stay. And it's location was great....More

Thank Faran F
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 5 April 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 30 March 2016

Booked three nights at the Ritz for the Mrs and I and were surprised with an upgrade for no reason at all, oh what a stay! I can now say it must be great being rich! Thank you Ritz Carlton you're on our list of...More

Thank NyEdward
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 11 July 2016

Dear Edwards, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 25 March 2016

I recently stayed for 3 nights in Ritz Carlton Shanghai. The place is perfect in location , cleanliness and hospitality. Every encounter I had with staff was top notch customer service.Theo kuang wentbto great effort to make sure breakfast was perfect. Diana cao duty manager...More

Thank Ted R
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 29 March 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 24 March 2016

It's been about 10 years since I stayed here. Service was better than expected but the rooms had its days. Black mold in shower stall and water leak in toilet. My family and I booked total of 2 rooms and all at the 24th floor....More

Thank Qboss S
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 25 March 2016

Dear Qboss S, It has been a great pleasure welcoming you to the Ritz-Carlton Shanghai during your recent travel to China and would like to sincerely thank you for the extensive feedback that you have provided us on Trip Advisor. We are very sorry to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$155 - US$451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$155 - US$451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#520 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (721)
Room & Suite (226)
Dining (56)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Choose a club level room"
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"Watch out for water pressure on higher floors!"
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"Best location, quiet room."
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"Go for the executive floors - use of the lounge is well worth it"
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