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    The Portman Ritz-Carlton, Shanghai

    1,935 reviews
    #40 of 5,260 Hotels in Shanghai
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    No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
    011 86 21 6279 8888
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    RitzCarlton.com
    US$183
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    Overview
    4.5
    1,935 reviews
    • Excellent56%
    • Very good29%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “club level”(55 reviews)
    “din tai fung”(16 reviews)
    “hotel complex”(13 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    5 Star Hotel
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    Contact Info
    Hotel website
    011 86 21 6279 8888
    No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China See on map
    Name/address in local language
    Offers from The Portman Ritz-Carlton, Shanghai
    Special Offer: Member Rates
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    Rooms
    29 Apr30 Apr
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    1 room, 2 adults, 0 children
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    Reviews (1,935)
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    Show reviews that mention
    All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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    601 - 605 of 1,275 reviews
    Reviewed 2 April 2016 via mobile
    Best location, best services

    This hotel has the best location. It's in the west Nanjing. Around the hotel has lots of shopping mall. It's 10 minutes to the bund street by taxi. The hotel has the best services. The staff's English is very good and in the lobby there...More

    Thank arman79
    Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 5 April 2016

    Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

    Reviewed 1 April 2016 via mobile
    Such a great hotel

    I stayed in this hotel for 3 nights. It's a great hotel. It's rooms are big enough, in-room amenities are complete, the view from the room was really good. In general it's a clean, calm and relaxing place to stay. And it's location was great....More

    Thank Faran F
    Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 5 April 2016

    Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

    Reviewed 30 March 2016
    Pampering as it should be

    Booked three nights at the Ritz for the Mrs and I and were surprised with an upgrade for no reason at all, oh what a stay! I can now say it must be great being rich! Thank you Ritz Carlton you're on our list of...More

    Thank NyEdward
    Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 11 July 2016

    Dear Edwards, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

    Reviewed 25 March 2016
    Great hotel

    I recently stayed for 3 nights in Ritz Carlton Shanghai. The place is perfect in location , cleanliness and hospitality. Every encounter I had with staff was top notch customer service.Theo kuang wentbto great effort to make sure breakfast was perfect. Diana cao duty manager...More

    Thank Ted R
    Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 29 March 2016

    Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

    Reviewed 24 March 2016
    Excellent service but the rooms needs total make over

    It's been about 10 years since I stayed here. Service was better than expected but the rooms had its days. Black mold in shower stall and water leak in toilet. My family and I booked total of 2 rooms and all at the 24th floor....More

    Thank Qboss S
    Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 25 March 2016

    Dear Qboss S, It has been a great pleasure welcoming you to the Ritz-Carlton Shanghai during your recent travel to China and would like to sincerely thank you for the extensive feedback that you have provided us on Trip Advisor. We are very sorry to...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Free High Speed Internet (WiFi)
    Spa
    Hotel Amenities
    Business Centre with Internet Access
    Room Service
    Children Activities (Kid / Family Friendly)
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Breakfast Available
    Room amenities
    Minibar
    Things to do
    Pool
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Spa
    Heated pool
    Indoor pool
    Details
    Price range
    US$155 - US$451 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #21 Romantic Hotel in Shanghai
    #28 Spa Hotel in Shanghai
    #40 Luxury Hotel in Shanghai
    #58 Business Hotel in Shanghai
    #520 Best Value Hotel in Shanghai
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    US$155 - US$451 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #21 Romantic Hotel in Shanghai
    #28 Spa Hotel in Shanghai
    #40 Luxury Hotel in Shanghai
    #58 Business Hotel in Shanghai
    #520 Best Value Hotel in Shanghai
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
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    All photos (754) 754
    Full view
    Traveller (721)
    Room & Suite (226)
    Dining (56)
    Pool & Beach (10)
    Business Centre & Event Rooms (8)
    Nearby
    Jing'an
    The heart of this neighborhood is the Jing'an Temple,
    while the main artery of excitement and entertainment
    is West Nanjing Road. Close to the Former French
    Concession, the area has a similar draw for foreign
    residents but displays a more commercial character.
    Large, flashy malls, luxe residential high-rises and
    trendy nightlife areas can be found along West Nanjing
    Road, but areas off the busy street have the same
    ...More
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    Questions & Answers
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    isme_linSS
    25 December 2017|
    AnswerShow all 4 answers
    Response from D0rindaW | Reviewed this property |
    You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
    1
    Vote
    isme_linSS
    25 December 2017|
    AnswerShow all 5 answers
    Response from safoura-ari | Reviewed this property |
    With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
    1
    Vote
    EuroAsiaJetter
    13 October 2017|
    AnswerShow all 5 answers
    Response from Robertsonland | Reviewed this property |
    I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
    1
    Vote
    123456…8
    Room Tips
    "Choose a club level room"
    Read review
    "Watch out for water pressure on higher floors!"
    Read review
    "Best location, quiet room."
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    "Go for the executive floors - use of the lounge is well worth it"
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