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The Portman Ritz-Carlton, Shanghai

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#48 of 4,566 Hotels in Shanghai
Certificate of Excellence
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1,262 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 794: English reviews
pw18
Reviewed 7 May 2012

We stayed here for 3 nights in May 2012 as part of a Viking River Cruise tour. The hotel itself is everything you would expect a 5 star Ritz Carlton to be, as far as the rooms and amenities are concerned. However both we and our tour group commented on the disappointing level of service especially in the 'Tables' restaurant....

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Helpful?
Thank pw18
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for taking time to provide your feedback because it gives us a chance to improve our service, and this is what we intend to do. I am certainly disappointed that your stay was not all that it could have been, and I will promise you we will fix this situation as soon as possible. I would like to...

NJ
Reviewed 5 May 2012

If all you see is this hotel, you have not seen Shanghai. Very comfortable and great for a business trip but no Asian flavor. Staff was very business-like. The concierge was not very helpful - not typical for a Ritz. Location in high end shopping area... comfortable but sterile.

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Thank JAR103
Shanghai, China
Reviewed 1 May 2012

Nice place and rooms are well maintained despite age. Swimming pool is soso and not so fun for kids. Nice bar to have a drink and listen to the band. Good location and right in the midst.

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Thank aumbricht
Kuala Lumpur, Malaysia
Reviewed 27 April 2012

I was glad that we chose the Portman Ritz-Carlton. This was our first trip to Shanghai, staying at the Ritz makes a lot of difference. The room was cosy, service was good despite us not knowing Mandrin. I especially like the location, just walked out of the hotel, there are many restaurants to choose from, and downstairs from the hotel...

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Thank impianwilshire
Houston
Reviewed 27 April 2012

we stayed there for three days in march 2012. great hotel. well located. a bit pricey is the only negative. you can't go wrong with staying here.

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Thank HoustonTexasLawyer
Hong Kong, China
Reviewed 27 April 2012

Hotel was lovely, room nice and bars/ restaurants good. Can not fault the actual hotel. My major gripe with this hotel is the level of service! Obviously language is a barrier in a foreign city, but this is why you choose a big chain over a boutique!! I asked for directions to a mall and got given the completely wrong...

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Thank FoxyFlower
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for bringing this to our attention, and we apologize for the inconvenience you have had which must have been frustrating. After receiving your review, we gave feedback to our managers and have determined to take actions to prevent a similar case from reoccurring. At the Ritz-Carlton we are trying to keep every customer we can for the long...

Sydney, Australia
Reviewed 27 April 2012

The hotel is a bit old comparing to many other new 5-star hotels in Shanghai in my mind. However, to my surprise, the service is still good, room is spacious and the location is perfect. It is easy to go anywhere to Nanjing West Road by walk and it is close to public transportations. If you want to go a...

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Thank HappyFeetJuly
Washington DC, District of Columbia
Reviewed 23 April 2012

Spent 4 days at the Portman Ritz last week and can recommend it to anyone needing to visit Shanghai. Even if you don't speak a word of Mandarin you will feel comfortable and at ease here as the entire staff, including housekeeping, speak at least some level of English and most people are quite fluent. It has all the Ritz...

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Thank EMBMaryland_DC
Lugano
Reviewed 23 April 2012

I spent a few days in Shanghai last week. Two rooms, one suite for my wife and I, and a regular one for our teenage daughter. I worked and they had fun. The Ritz Carlton may not be the most moder hotel in Shanghai (like the Pudong Park Hyatt) but its location is unbeatable as is the service from the...

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Thank Luganofamily
Toronto, Ontario
Reviewed 23 April 2012

We stayed 2 nights. The room was quite large and seemed quite clean. Bed was comfortable. We had breakfast with a wide variety of Western (egg station, bacon, sausage, salad, bread, cereal...) and Asian (congee, noodles, vegetables, steamed buns...) and we had dinner one night at Tables, buffet lots of seafood (snow crabs, shrimps, scallops), sushi, curry meat, noodle station,...

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1Thank ylc25

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: RM674 - RM1,317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#48 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#160 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
9 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
5 months ago
Brookfield, Wisconsin
7 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
“Unless they get it together it is not worth the stay”
 of 5 bubbles enricom22, 24 Nov 2016 | Read review
“Away from the lifts”
 of 5 bubbles adelaidesummer, 24 Nov 2016 | Read review
“Make sure you know what size your room would be...”
 of 5 bubbles HadarS_12, 22 Nov 2016 | Read review
“Choose Club Level, worth the extra cost”
 of 5 bubbles jscott479, 12 Nov 2016 | Read review
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