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The Portman Ritz-Carlton, Shanghai

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#55 of 4,998 Hotels in Shanghai
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,488 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 973: English reviews
Falls Church, Virginia
Reviewed 7 September 2013

We traveled to China in September-October of 2012 with Viking River Cruises company. It was unforgettable experience for us! You can read my China diary here: http://bit.ly/TUDpp2 All the hotels we were staying in were superb, especially we liked 'The Portman Ritz-Carlton' in Shanghai and 'Kowloon Shangri-La' in Hong Kong. Room cleanliness, comfort and services were surprisingly amazing there!

2Thank lgelya
Reviewed 4 September 2013

The rooms are very nice, though a little worn. Fantastic location, and amazing breakfast buffet! There is a metro entrance close by, which makes it very convenient for getting around the city economically. There are tour busses that use this hotel, though, which can be annoying with the pushy crowds.

Thank C I
Reviewed 31 August 2013

This hotel is one I stay at every time I visit Shanghai (6 times a year). The property is in an excellent location near metro stops and shopping malls. A 15 mins walk to People's Square, this hotel has a choice of dining (inside and outside) and a newly refurbished gym and spa.

Thank ScottsComments
Reviewed 30 August 2013 via mobile

I have stayed here for business - twice this year. Ive stayed in other ritz carlton (osaka, guangzhou) and thought the rest were more prestigious and nicer than this...But i still enjoyed myself here. My first stay here i just used the fitness club anytime i wanted...they also lent me a yoga mat then (unfortunately this time they didnt lend...

Thank diane C
Louisville, Kentucky
Reviewed 29 August 2013

This was my first experience in a Ritz Carlton, and though you hear a lot of to-do about the chain, this particular hotel really wasn't much to write home about. The area is nice around the hotel if you're looking for shopping that you can get back in the US. There's also a Starbucks onsite. The rooms are adequate and...

Thank Mike A
New York
Reviewed 25 August 2013

This Ritz is in a fine location, surrounded by the world's most expensive designer clothing stores and up, up, up-scale malls. But you definitely feel you are staying in an office tower, a feeling intensified by the fact that you walk into the hotel and find elevators -- the desk is around the corner and not easy to spot the...

Thank Judith P
Brampton, Canada
Reviewed 22 August 2013

We arrived at the hotel at 1 am after our flight from Manila was delayed by the typhoon. Our check in was fast since it was early in the morning. Our room was ready with welcome sweets(eclairs) and a personal letter from the General Manager which was expected from 5 star hotels like this. In the morning a lady knocked...

Thank betty l
New York, NY
Reviewed 19 August 2013

Stayed here for 5 nights just after the Grand Prix. The room was beautiful and the hotel itself was in a great location not far from central Shanghai and the Bund. Even a taxi to Pudong was about USD$5 so we had no troubles traveling back and forth for business meetings. The staff were extremely attentive and the service during...

Thank damquat
Gilbert, Arizona
Reviewed 18 August 2013

After the 12hour flight from Seattle and all the normal fuss with customs and getting to hotel we would have been happy with just clean sheets.....but this hotel was a wonder! Exquisitely decorated, comfortingly welcoming. Service at the pinnacle of expectations. Room service dinner delicious. Comfort of the room exceptional. A side note: I unknowingly had left an envelope with...

Thank samyers48
British Columbia, Canada
Reviewed 16 August 2013

Spent two nights here on business and local colleague insisted staying in this part of the town (in stead of PuDong), what a good choice... The hotel is located in a central affluent business/shopping area. While you have world's top luxury brands within your reach of less than 50 yards, you can easily walk(or a quick cab-ride) to some of...

Thank kevjefs
Alvin J, Front of House Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you very much for your valued feedbacks and your review on TripAdvisor, we are delighted that you had a good experience during your trip in Shanghai and wish you stay with us again in your next visit.

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14/05/2017 15/05/2017
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Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: RM735 - RM1,527 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#55 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#166 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter”
JG88GT, 29 Apr 2017 | Read review
“3307 is Nice”
ShaunW1968, 27 Apr 2017 | Read review
“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
5 of 5
US$180* /night
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Prices are for 1 room, 2 adults
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