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The Portman Ritz-Carlton, Shanghai

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Traveller (765)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer:Member Rates
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer:Member Rates
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Rooms
5 Jun6 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,992)
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All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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631 - 635 of 1,298 reviews
Reviewed 21 March 2016

The Portman Ritz Carlton is a favorite of ours when we visit Shanghai each year. The quality & comfort of the Club Suites are excellent and the staff are very pleasant & accommodating. A special mention to Kathy in the Carlton Club who was a...More

Thank ShaunW1968
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 25 March 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 19 March 2016

I requested the arrangement for high tea treat as birthday gift for one of our corporate VIP client. All the request were done via email, since I stay thousand miles away from Shanghai. I was attended personally by Mr. Pascha Bhatti - Director of Outlets....More

Thank zionsg88
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 21 March 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 15 March 2016 via mobile

A very good hotel in a very classy location full of designer shops. The hotel complex as well as many of the designer shops in the neighborhood architecturally impressive. Had a great room though carpets need either cleaning or replacing. Comfortable bed and big ensuite....More

Thank Wanderlust7861
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 18 March 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 14 March 2016

Beautiful hotel, excellent facilities and friendly staff. Ideal for business visitors and for shoppers! Rooms are large and luxurious, good choice of food in the restaurants plus next door to some other options for eating out. Central location easy to get a taxi anywhere you...More

Thank George L
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 21 March 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 12 March 2016 via mobile

Good hotel... But the service is not in line with the Ritz standards (and coming from the Guangzhou RC where the service is absolutely perfect)! I started with a rather dark room on the 13th floor, with view on the back of the hotel. The...More

Thank Math0nther0ad
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded 14 March 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we...More

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Most Booked Properties in Shanghai, China
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$172 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#503 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$172 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#503 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (765)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
13 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"club level is best"
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"Corner room are quieter if you want to be more private. Higher floors have a great view to the city."
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"Club level is worth it."
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"Rooms in higher levels are normally quieter as they are further away from the road."
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