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Grand Hyatt Shanghai

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Traveller (1627)
Room & Suite (720)
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Overview
  • Excellent63%
  • Very good28%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“cloud bar”(38 reviews)
“grand cafe”(33 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Offers from Grand Hyatt Shanghai
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,563)
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1,314 results
Traveller rating
840
304
112
33
25
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Time of year
LanguageEnglish
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840
304
112
33
25
Show reviews that mention
All reviewsthe jin mao towercloud bargrand cafepiano bartallest hotelhotel startsifc mallthe pearlthe financial districtriver viewan amazing hotelthe club loungefloor to ceiling windowsacross the riverluxury hoteltop floorbusiness trip
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1 - 5 of 1,314 reviews
Reviewed yesterday

Grand Hyatt Shanghai has the BEST staff and OUTSTANDING customer service! Our experience is unforgettable and we will definitely come back. From the executive chef to the general manager, everyone showed an excellent welcoming environment! Bravo Zulu, GH Shanghai!

Review collected in partnership with Hyatt Hotels
Thank FREDDIE M
Hotel's Favourite
Reviewed 23 September 2017 via mobile

Shanghai is simply amazing and the hotel will offer you the best view of Shanghai! The service, the rooms, the food... Everything is simply perfect. I recommend the corner rooms for the better view. River view is the best! And if you want to book...More

Thank Wara P
Response from Will L, Public Relations Manager at Grand Hyatt ShanghaiResponded 27 September 2017

Dear Guest, Warm greetings from Grand Hyatt Shanghai! We are happy to read that you had an enjoyable stay. Thank you for sharing! We are thrilled to know how much you enjoyed your stay. As we strive to create memorable hotel experiences for all of...More

Reviewed 2 days ago

Hotel is conveniently located in the grand Jin Mao Tower. The room is designed with 5 star luxury in mind. However, the service is truly disappointing. - Bell service is too busy directing vehicle traffic in front of the hotel that he can't attend to...More

Thank Jessica X
Reviewed 4 days ago

This is probably the best choice for your hotel in Shanghai. Located in centre of the action, in the Jin Mao Tower (the third tallest bulding in Shanghai), you have everything to enjoy the city and be relaxed in an awesome room after a hectic...More

Thank FrancescPrats
Response from Will L, Public Relations Manager at Grand Hyatt ShanghaiResponded 4 days ago

Dear FrancescPrats, Warm greetings from Grand Hyatt Shanghai! Thank you for your feedback and we are pleased to learn that you enjoyed our hospitality. We truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful Grand Hyatt...More

Reviewed 1 week ago

The hotel is grand and decoration is 5*; however probably due to old building, water in room has strange, mold infection like smell. Food at breakfast is good--I would avoid rooms close to the lift as sound prove is not very good.More

Review collected in partnership with Hyatt Hotels
Thank amiyang
Response from Will L, Public Relations Manager at Grand Hyatt ShanghaiResponded 1 week ago

Dear Guest, Warm greetings from Grand Hyatt Shanghai! We were concerned to learn about your disappointing experiences at our hotel. Please accept our sincere apologies for the shortfalls. Your feedback has been shared with our team in order to reinforce the necessary changes, raise our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$211 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Shanghai
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#33 Spa Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#511 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$211 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Shanghai
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#33 Spa Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#511 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1627)
Room & Suite (720)
Dining (169)
Pool & Beach (45)
Amenities (26)
Business Centre & Event Rooms (12)
Family and Play Areas (6)
Nearby
Lujiazui
When people speak of Shanghai’s futuristic skyline,
it’s the financial district of Luiazui they are
speaking of. Shanghai’s most iconic buildings are
located in close proximity to Lujiazui’s elevated ring
road and swanky eateries. Sky-high shopping and chic
bars fill the highrises around the area. As is
characteristic of a world-class financial business
district, some of Shanghai’s best malls and hotels can
...More
Questions & Answers
Ask a question
Mayumi S
21 February 2018|
AnswerShow all 5 answers
Response from Torunn D | Reviewed this property |
yes:)
0
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Mayumi S
21 February 2018|
AnswerShow all 4 answers
Response from GoGlobalMan | Reviewed this property |
Club Room yes, Standard I don't know.
0
Votes
xiaomeiiii
20 March 2017|
AnswerShow all 9 answers
Response from Anthony H | Property representative |
Dear xiaomeiiii Thank you for your inquiry, pleased to inform that we have airport pick up service with additional charge: starting from CNY 850 for Pudong International Airport pickup, and from CNY 650 for Hongqiao Airport... More
1
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Room Tips
"stay at high floor at it can be quite noising at low floor."
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"A suite in the corner...a wonderful experience!"
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"Room with view is certainly recommended. Amazing !"
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"The views of Shanghai are probably great from any room, but we enjoyed the river view best. The"
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