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Mercure Shanghai Royalton

258 reviews
#182 of 5,161 Hotels in Shanghai
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Traveller (125)
Room & Suite (71)
Dining (9)
Overview
  • Excellent21%
  • Very good48%
  • Average21%
  • Poor5%
  • Terrible5%
Travellers talk about
“zhongshan park”(7 reviews)
“nice hotel”(10 reviews)
“metro station”(7 reviews)
Free Wifi
Breakfast Buffet
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (258)Write a Review
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43
26
8
9
Show reviews that mention
All reviewszhongshan parknice hotelmetro stationcheck in processdecent locationbeds were comfortableshort stayrooms are greatdumplingspudong airporthigher floorfree breakfasthotel is locatedcomfortable staygymnasiumsupermarketchangping
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1 - 5 of 102 reviews
Reviewed 2 weeks ago

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Review collected in partnership with Accorhotels.com
Thank André L
Response from Wang Y, 总经理 at Mercure Shanghai RoyaltonResponded 1 week ago

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Reviewed 2 weeks ago

The first room we were given absolutely stunk of smoke even though the room window had obviously been left open by housekeeping that day, we complained and were moved to another room, the room in itself was clean but the carpet was disgustingly dirty so...More

Thank iansue86
Response from Wang Y, 总经理 at Mercure Shanghai RoyaltonResponded 2 weeks ago

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Customer feedback has always been an integral part...More

Reviewed 3 weeks ago

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Review collected in partnership with Mercure Hotels
Thank vince931
Response from Wang Y, 总经理 at Mercure Shanghai RoyaltonResponded 3 weeks ago

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Reviewed 4 weeks ago

I still remembered when I wrote a review on this hotel last year where in the end, I didn't feel like going back and stay again over here since many things were not good (service was quite bad etc.). However, I did change my mind...More

Thank Bambang S
Response from Wang Y, 总经理 at Mercure Shanghai RoyaltonResponded 4 weeks ago

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. Especially the Front Desk and Housekeeping staff impress you. I will share your comments with our team. I am sure...More

Reviewed 5 weeks ago

Inside the athletic/gymnasium complex makes this hotel very quiet though walkable to get a taxi. Entrance is a bit tricky if you follow google map. So better follow the gym location which is very popular. Not much shopping or restaurants nearby thoughMore

Thank Gopikrishnan S
Response from Wang Y, General Manager at Mercure Shanghai RoyaltonResponded 4 weeks ago

Dear Guest, I thank you very much for your most recent stay at Mercure Shanghai Royalton and appreciate that you have taken the time sending us your review. From your ratings I do understand that during your stay you have experienced challenges with the hotel...More

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Traveller (125)
Room & Suite (71)
Dining (9)
Hotel & Grounds (87)
Bathroom (10)
Business Centre & Event Rooms (3)
About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Babysitting
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$51 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Best Value Hotel in Shanghai
#80 Spa Hotel in Shanghai
#159 Luxury Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$51 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Best Value Hotel in Shanghai
#80 Spa Hotel in Shanghai
#159 Luxury Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms
Nearby
Zhongshan Park
The residential and commercial areas around the
beautiful grounds of Zhongshan Park have never been
considered particularly fashionable by a majority of
Shanghai’s foreign residents, but plenty of expats do
choose to live here. The park itself is a huge draw,
providing a pocket of serenity in the middle of the
metropolis. The area has its share of trendy shops
with wares that can’t be found elsewhere, delicious
...More
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