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    Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

    12 Hengshan Road, Xuhui District, Shanghai 200031, China
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$252
          US$197
          US$252
          US$197
          US$252
          US$197
          Traveller (240)
          Room & Suite (73)
          Dining (15)
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          Overview
          • Excellent71%
          • Very good17%
          • Average7%
          • Poor3%
          • Terrible2%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Rooftop Terrace
          Private Balcony
          5.0 Star Hotel
          All hotel details
          InterContinental Shanghai Ruijin
          530 reviews
          #58 of 5,059 hotels in Shanghai
           
          The PuLi Hotel and Spa
          1,436 reviews
          #5 of 5,059 hotels in Shanghai
           
          URBN Boutique Shanghai
          575 reviews
          #42 of 5,059 hotels in Shanghai
           
          Andaz Xintiandi Shanghai
          848 reviews
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (432)
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          There are newer reviews for Twelve at Hengshan, a Luxury Collection Hotel, Shanghai See the most recent reviews

          11 - 15 of 432 reviews

          Reviewed 26 April 2017

          The facility is nice, but not the services, at least not up to the SPG standard. Despite being a long term SPG member and Ctrip diamond member, my request to a schedule change (due to delayed business meetings) was categorically denied by the hotel management....More

          Thank Longhornliu
          Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 27 April 2017

          Dear Longhornliu, Let me welcome you had a business trip in Shanghai and chose Twelve at Hengshan, The Luxury Collection Hotel. We have seen your comment about your unpleasant experience in our hotel. Please accept our apology that not good enough service caused your bad...More

          Reviewed 19 April 2017

          I'm a SPG Platinum member and chose Twelve at Hengshan as my first choice of Biz trip hotel in Shanghai. It has a Washlet in the toilet and a 46 inch LCD TV. Some might find the hotel too quiet and rooms too few but...More

          Thank limckcal
          Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 20 April 2017

          Dear limckcal, Welcome to Shanghai and we are glad that you enjoyed first time business trip at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. Thank you for your nice remark about Hotel amenities and good location. Hotel is located in Hengshan Road which within...More

          Reviewed 14 April 2017

          Hotel is located in the French Concession area , also not to far from the Bund. Rooms are nice and clean , but try to get a room with view on the courtyard , that looks great. Breakfast on the 5e floor is very good...More

          Thank martinvandam_63
          Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 17 April 2017

          Dear martinvandam_63, Delighted that you had a memorable stay with Twelve at Hengshan, The Luxury Collection Hotel during your visit to Shanghai. We are honoured that you like Hotel location, courtyard view, breakfast and staff services. Also thank you for sharing nice comments with other...More

          Reviewed 2 April 2017

          I stayed here for 10 days. The service was flawless. Everyone, from the concierge, front desk, to room service and housekeeping, was professional and polite. I strongly recommend getting massages at the spa. The prices are similar to US, but the massages were the best...More

          1  Thank JoanJh
          Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 5 April 2017

          Dear JoanJh, We are glad to see your good comment about staying with Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. It is our honored that you were satisfied about Hotel services, room and location. We really welcome you come back our Hotel and share...More

          Reviewed 30 March 2017

          This was by far my favorite hotel that I stayed at on a recent business trip through China. The room is very spacious with lots of amenities, a great and comfortable bathroom and a very comfortable bed. The location is great too as I was...More

          Thank timoc11
          Response from Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, ShanghaiResponded 1 April 2017

          Dear timoc11, We feel so happy that you chose Twelve at Hengshan, The Luxury Collection Hotel, Shanghai and shared your comment with us. We feel honoured that our Hotel is one of your favourites in China, and Hotel room, amenities and location bring you a...More

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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Spa
          • Pool
          • Restaurant
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Meeting Rooms
          • Room Service
          • Dry Cleaning
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Airport Transportation
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Things to do
          • Fitness Centre with Gym / Workout Room
          • Spa
          • Pool
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • US$199 - US$339 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #30 Spa Hotel in Shanghai
          • #35 Family Hotel in Shanghai
          • #38 Business Hotel in Shanghai
          • #45 Luxury Hotel in Shanghai
          • #55 Romantic Hotel in Shanghai
          • #173 Best Value Hotel in Shanghai
          • Room types
          • Family Rooms ,
          • Suites ,
          • Non-Smoking Rooms
          • Number of rooms
          • 171
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Hotwire, Cheap Tickets, Agoda, TripOnline SA, Priceline, Cancelon and HotelQuickly so you can book your Twelve at Hengshan, a Luxury Collection Hotel, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • China >
          • Shanghai Region >
          • Shanghai >
          • Former French Concession / Hengshan Road
          Add Photo Photos
          Traveller (240)
          Room & Suite (73)
          Dining (15)
          Pool & Beach (4)
          Hotel & Grounds (172)
          Bathroom (25)
          Business Centre & Event Rooms (2)
          Family and Play Areas (1)
          Nearby
          Former French Concession
          While there are technical borders to the area formerly
          governed by the French in Shanghai, the "French
          Concession" of today is an amorphous neighborhood that
          is a favorite of the city's foreign residents. While
          it is mostly within the Xuhui district, residents will
          sometimes include parts of Jing'an and Luwan in their
          mental maps of the Former French Concession. The area
          seems frozen in time, characterized by quiet,
          ...More
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          Nearby Restaurants
          Garlic
          131 reviews
          .19 km away
          Shari Modern Japanese cuisine
          33 reviews
          .22 km away
          Twelve Hengshan
          8 reviews
          .05 km away
          HengShan XiaoGuan (HengShan)
          34 reviews
          .31 km away
          Nearby Attractions
          Shanghai Former Residence of Soong Ching Ling (Song Qingling Guju)
          71 reviews
          .70 km away
          Xujiahui Business Circle
          31 reviews
          .89 km away
          Shanghai Library (Shanghai Tushuguan)
          32 reviews
          .25 km away
          International Cathedral
          5 reviews
          .21 km away
          Questions & AnswersAsk a question
          macjon
          Hi Is breakfast include in the rate? john
          16 January 2017|
          Answer Show all 2 answers
          Response from William S | Reviewed this property |
          Our particular rate did not include breakfast during that stay though it was an option. I did have breakfast included in all my other SPG stays in China. I would check your reservation or with your booking agent.
          0
          Votes
          weecolt
          Do you have 3 room suites for 5 adults?
          18 November 2016|
          Answer Show all 2 answers
          Response from GDHotROAD | Reviewed this property |
          I am a traveler not the hotel but they have roll a ways and spacious rooms
          0
          Votes
          Room Tips
          "Ask for room with view of Courtyard"
          Read review
          "Rooms with view on courtyard"
          Read review
          "try to get a room overlooking the courtyard"
          Read review
          "Room facing inner garden at higher floor with balcony"
          Read review
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