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Sheraton Grand Shanghai Pudong Hotel & Residences

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Traveller (478)
Room & Suite (140)
Traveller (478)
Room & Suite (140)
Dining (39)
Overview
No.38 Pujian Road, Pudong New District, Shanghai 200127 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(417)
Traveller rating
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TONY M
Canberra, Australia
7318
Reviewed 5 days ago
We recently stayed at this Hotel. Very grand entrance to the establishment, we were very happy with the amenities in the room, the bed was comfortable. The dining room was very good with a good variety of food available to suit all tastes. Happy to have stayed there.
Thank TONY M
Response from SimonS5830, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences
Responded yesterday
Dear Guest, Thanks for choosing our hotel and for sharing your valuable feedback with us, It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. Thanks for your recognition of our hotel facility, and your feedback will be shared with the hotel team.We very much look forward to welcoming you back very soon. Best regards!
Winson P
10
Reviewed 1 week ago
Overall it was a satisfying experience. If I need to be nitpicky, I with the tv screen can be a new model with a clear resolution and bigger screen. Also, if I remember correctly, the gym was not located in the same building so it was conveniently accessible.
Thank Winson P
Response from SimonS5830, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences
Responded yesterday
Dear Guest, Thanks for choosing our hotel and for sharing your valuable feedback with us, It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. Thanks for your recognition of our hotel facility and service, and your feedback about TV will be shared with the hotel team.We very much look forward to welcoming you back very soon. Best regards!
TeflonTony
Singapore, Singapore
7028
Reviewed 2 weeks ago
I was here for a conference. The location is good if you don't mind a Pudong location. The room and bed were very comfortable. Furniture and fittings showed signs of aging though not as bad as some of the feedback in other reviews, perhaps I was lucky with my room. The gym was basic but I had no complaints using it. The swimming pool looked good but I did not try. The service was reasonably good to me. They did offer to take my luggage up to the room though I rejected it. The room service staff was not able to converse competently in English. The quality of the food in the main restaurant could be better and have better international options. The hotel will need to do some refurbishment in its rooms soon. Overall I am still glad that I had a comfortable stay.
Thank TeflonTony
Casperfong
81
Reviewed 2 weeks agovia mobile
I was happy upon check in to the hotel. Every moment seeing the executive rooms was exciting! But the “5 star” hotel have a few major problems ...firstly is the shared facilities ( GYM, indoor pool and sauna) with their residents in the same compound. I was shock with the how the resident handle the sauna facilities! A man with his son (around 3yrs old ) was having a fun time splashing buckets of Water in-the sauna room. Wetting all the wooden benches and the electric heating generators. Creating a mess and a kind of “electric smell“ nearly causing a short circuit to the heating appliances and causing huge inconvenience of other hotel gusts from using the room bu the way the wooden benches in the saunas is also rotting and lack of maintenance what a disappointment!

Secondly the hotel staff at the executive lounge! Service is not professional ,very bad they served breakfast in the lounge yet they do not turn round tables for breakfast for guests ! Guest have to request staff to help to set up tables . The staff member can be seen raising their voice to one another. The atmosphere is not professional... Disappointing.

Thirdly. This hotel does not bring your baggage up to the room. It self-service concept.

Fourthly.... order room service / house keeping is not professional as their staff language proficiency is not there to understand basic english.

Well i am sure i will reconsider if I would like to stay in this hotel in future! By the way there is many other hotel ti choose from.

Plus point is the Metro station is next to the hotel ! Metro system in shanghai is impressive!
Thank Casperfong
Response from SimonS5830, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences
Responded 2 weeks ago
Dear guest, Thank you for choosing to stay at Sheraton Grand Shanghai Pudong Hotel & Residences and to share remarks based on your experience with us. I would like to take this opportunity to apologize for not being able to provide a wonderful stay before your departure. Unfortunately we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please know that we are taking measures to ensure that this situation does not reoccur. If your future travels bring you back to Shanghai again, please do consider to stay with us again as we will strive to better your experience.
Neha887
Gurugram (Gurgaon), India
285
Reviewed 2 weeks ago
I was here on a business trip and stayed in the property for a week. It was a good stay overall except for the fact I had big trouble communicating with the staff in English. Almost no one understands English, be with Concierge, front desk or restaurant staff. I would expect a brand like SPG to ensure they have english speaking staff across the world being an international chain.
1 Thank Neha887
Response from SimonS5830, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences
Responded 2 weeks ago
Dear our valuable guest, Thank you for choosing to stay at our hotel and taking the time to give us your valuable feedback about the challenges you faced during your recent stay. As our valuable guest, you’re supposed to receive the highest quality and professional service & product from us. We will improve our staff's English skill through more training. We look forward to a new experience in the near future. And also please be assured that we have shared your feedback with appropriate hotel team to ensure that the problems are corrected moving forward. If your future travels bring you back to Shanghai again, please do consider to stay with us again as we will strive to better your experience. Best regards!
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About
Description
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. More Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Number of rooms
525
Price range
US$121 - US$276 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Shanghai Hotel And Residences Pudong
,
Sheraton Shanghai Hotel Residences Pudong
,
Shanghai Sheraton
Location
China > Shanghai Region > Shanghai > World Expo
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
,
Best Value
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Number of rooms
525
Price range
US$121 - US$276 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Shanghai Hotel And Residences Pudong
,
Sheraton Shanghai Hotel Residences Pudong
,
Shanghai Sheraton
Location
China > Shanghai Region > Shanghai > World Expo
Photos
Traveller (478)
Room & Suite (140)
Dining (39)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Nearby
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Nearby AttractionsSee all 1,801 nearby attractions
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96 Square
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Questions & Answers
Ask a question
CYL1978
14 April 2017|
AnswerShow all 6 answers
Response from arthurl2014 | Reviewed this property |
If your fight is @ 6am, I would check out at 3am, the ride is about 30mins without traffic, however Airport process can be time consuming As for take away (togo) Usually they will supplement that for you if you specify or... More
0
Votes
steven k
26 February 2017|
AnswerShow all 4 answers
Response from KHAMOS2001 | Reviewed this property |
No idea
0
Votes
Room Tips
"City view rooms are good"
Neha887
2 weeks ago
Read review
"Higher floors have a good sights"
Laziji
13 Jul 2018
Read review
"Can't really say as we only staid in one room and it was good"
robertc8345
5 Jul 2018
Read review
"High floor for view"
234aziza
4 Jul 2018
Read review
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