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Holiday Inn Express San Jose Airport

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Holiday Inn Express San Jose Airport
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706 Reviews from our TripAdvisor Community

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Showing 557: English reviews
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 days ago NEW

Simple and efficient stay at yet another well serviced Holiday Inn Express. Stayed here twice on a recent trip to Costa Rica and both occasions was great. Staff were friendly, room was fine, breakfast was edible. All in all, great value for money and very convenient when flying in and out of the central airport. The location of the hotel... More 

Helpful?
Thank AfricaToWorcester
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear AfricaToWorcester, thank you so much for sharing your superb review. We are more than thrilled to learn that you stayed with us twice during your trip (which means that you really liked our accommodations and services) and that you found our location very convenient (we are less than a mile away from the airport). Our excellent staff are always... More 

Charlottesville, Virginia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago NEW

Staff is helpful, but we suffered a bit because the wifi was spotty for several hours. But the hotel employees worked hard to fix it, and even helped with ordering food over the phone (including running down at one point to fetch it when one of the orders was messed up). Great service - hotel's at a good location, right... More 

Helpful?
Thank badcafe
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear badcafe, thank you so much for sharing your very detailed comments about your stay with us. Please accept our most sincere apology for the inconvenience you experienced with the free wifi connection, luckily our staff was able to fix it as soon a spossible because your comfort and satisfaction are very important to us. Our entire staff are totally... More 

Pullman, Washington
Level Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

This airport hotel is so close to the airport that we could see planes turn around on the tarmak. The staff is lovely, friendly and helpful. The property is bare-bones, nothing special. If coming from the south, arrive before 3 pm because the highway access was blocked during rush hour traffic. We arrived at 2 and lucked out. I called... More 

Helpful?
1 Thank Pamela L
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Pamela L thanks for sharing your comments about your stay. We are delighted that you found our hotel so comfortable and our staff so helful and attentive because there is nothing more important for us than our guests' comfort and satisfaction so we do everything we can to ensure it. If our guests are not completely satisfied with the... More 

Puerto Viejo de Talamanca, Costa Rica
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

Upon check-in we were told the elevator was out of service & there was painting & strong odor on the first floor. We had 4 huge bags so chose to stay on the first floor. We were placed in room 118 right in the main traffic walkway. The paint fumes were bad but dissipated once we were inside the room.... More 

Helpful?
Thank EmilyB255
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear EmilyB255, thank you so much for sharing your review about your experience in our hotel. We are 100% committed to our guests' comfort, satisfaction and well being so we strive every day to make their stay as pleasant and as comfortable as it can be by providing them everything they might need. We are truly sorry about the inconveniences... More 

Baltimore, Maryland
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Great stay, close to the airport and a Denny's! The front desk staff was very helpful. The shuttle was quick to the airport. The room was typical. It had a slightly musty smell but the AC quickly took care of it. The breakfast was nice. Would recommend!

Helpful?
Thank JAPuraVida
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear JAPuraVida, thank you for sharing your wonderful review about your very pleasant hotel experience. We are thrilled that your stay with us was such a successs because there is nothing more important for us than seeing our guests totally comfortable and satisfied. Our very attentive staff is always making sure that our guests feel more than welcome and our... More 

Doncaster
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 weeks ago

We stayed here for a single night on arrival into SJO, before collecting the car from Vamos (recommended) just across the car park the following morning to drive up to Dreams Las Mareas (fabulous resort). The Holiday Inn Express was more than adequate - spotlessly clean, very friendly staff, small but nice outdoor pool area, and a lovely breakfast in... More 

Helpful?
Thank panddda
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear panddda, thank you so much for sharing your very thorough comments. It makes us very proud to know that you found our hotel so comfortable and convenient that you are definitely going to stay with us again, which also makes you part of our extended global family. We are delighted that you found our accommodations so comfortable, our services... More 

Ubud, Indonesia
Level Contributor
122 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 18 October 2016

Stayed here as I had an early flight out to Pt Jimenez. Service is excellent, staff is most welcoming. Rooms are a bit outdated, so is the bathroom and the a/c system. Breakfast was inadequate, I would opt for a breakfast across the street they have an american diner there. However I would probably come back again if I have... More 

Helpful?
Thank Deepsapphyr
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Deepsapphyr, thank you for sharing your comments about your stay with us. Nothing is more important for us than our guests' total comfort and satisfaction so we are disappointed that our hotel and its services were not up to your expectations. We assure you that our hotel is constantly being renovated and remodel and we are sorry that you... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 October 2016

This hotel is very close to the airport. Perfect for business trips or an overnight upon arrival or before your flight back home. The rooms are extremely roomy, housekeeping is very good. The font desk is almost unbelievably friendly. The breakfast is great, includes meat and eggs or Costa Rican style breakfast along with fresh fruit, pastries, etc. Airport shuttle... More 

Helpful?
Thank GoIATravel
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear GolATravel, thank you for sharing your amazing comments about your experience in our hotel. We feel very proud knowing that you found our hotel to be nothing less than perfect due to our comfortable accommodations, excellent services (like our delicious complimentary breakfast and our free 24 hour shuttle transportation to and from the airport among others), our wonderful and... More 

nogent france
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 October 2016

this hotel is near the airport ,the staff is kind,breakfast is very good and plentyfull,rooms are O.K . clean with two queen beds ,there is a shuttle to the airport and there is a restaurant nearby all the rooms are quiet and there is a large pool .

Helpful?
Thank rvrv
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear rvrv, thank you so much for sharing your comments. We are truly delighted that you had such a wonderful stay, finding our hotel very comfortable, with excellent services (such as our delicious complimentary breakfast and the free 24 hour shuttle transportation to and from the airport among others), cozy rooms and a a staff who are always going above... More 

St. Pete Beach, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 September 2016

We had booked this hotel for both ends of our trip to Manuel Antonio, Costa Rica because it is across the street from Denny's and the Interbus pickup. Due to the volcano eruption we did not use the first night because we changed our flight to Liberia. The hotel through bookings.com were very understanding of our last minute cancellation. We... More 

Helpful?
Thank dachshudn
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear dachshudn, thank you for sharing sucha thorough and detailed review. We are more than thrilled to learn just how much you liked staying in our hotel, even so, that you are definitely going to stay with us again (which makes you part of our extended global family). By providing super comfortable accommodations with all the amenities our guests might... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Holiday Inn Express San Jose Airport

Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Price Range: RM462 - RM654 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Odigeo, Priceline, IHG, Hotels.com and Travelocity so you can book your Holiday Inn Express San Jose Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela
Hotel Style:
#4 Business Hotel in Alajuela
#5 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express San Jose Airport staff and other travellers.
15 questions
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Brooklyn, New York
6 months ago

See all questions (15)

Questions? Get answers from Holiday Inn Express San Jose Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had ground floor rooms which were fine, quite and clean.”
 of 5 bubbles AfricaToWorcester, 29 Nov 2016 | Read review
“The pool is very nice in a walled courtyard. A room looking over the pool is my favorite”
 of 5 bubbles GoIATravel, 17 Oct 2016 | Read review
“Close rooms for handycaped people.”
 of 5 bubbles anitam829, 7 Sep 2016 | Read review
“Rooms are all good.”
 of 5 bubbles MichaelO840, 28 Jul 2016 | Read review
“the rooms were fine”
 of 5 bubbles johnfB3163RO, 18 Jul 2016 | Read review
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