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Stayed at this hotel during a family trip, the hotels public areas are absolutely gorgeous! My room was mediocre to say the least , I was supposed to be upgraded and I was given a standard room instead. The Supervisor in charge of taking care...More
I have just stayed at this hotel Intercontinental San Jose Costa Rica. My room was excellent unfortunately I was looking over the Multiplaza Mall in the front, it would have been better to look over the pool at the rear, rooms are the same just...More
This hotel is beautiful, and the amenities are excellent. The only complaint was that the hot tub was only warm.
An excellent breakfast buffet (free) and several hotels on-site mean that there's no need to leave the hotel if you don't need to.
Response from Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza MallResponded 7 February 2018
Thank you very much for sharing your last visit to our hotel and thank you for choosing us. It a pleasure to know you enjoyed your stay. We hope you come visit us very soon.
Horrible hotel design. Every room is open to the lobby entertainment noise which is very loud. We had an early flight and were very upset that we couldn't get away from the piano playing/singing in the lobby because every floor is open to the lobby....More
Response from Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza MallResponded 5 February 2018
Thank you very much for sharing your experience with us. We apologize for the inconveniences you encountered in your visit.We hope you come visit us soon.
Stayed here on our last day of a nine day tour of Costa Rica. Hotel is located near a large mall that is great for walking or shopping. Our room had issues with a leak in bath and inoperative telephone. Room was changed after I...More
Response from Ricardo M, General Manager at Intercontinental Costa Rica At Multiplaza MallResponded 24 January 2018
Thank you very much for sharing your experience with us and choosing our hotel. It is always a pleasure to serve you. We hope you come visit us again very soon.
Response from Stephen P | Reviewed this property |
Yes. My wife used the hair dryer in the room and it was high quality. Great hotel! Elegant, but not ostentatious. The staff were wonderful and engaging. Ask and they would get what you need or wanted.