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BEST WESTERN Irazu Hotel & Casino

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#19 of 85 Hotels in San Jose
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BEST WESTERN Irazu Hotel & Casino
BEST WESTERN Irazu Hotel & Casino
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659 Reviews from our TripAdvisor Community

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Showing 412: English reviews
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Reviewed 2 days ago NEW

The room was great It came with breakfast with the choice to eat at any of the three restaurant in the hotel including the Denny's. The WiFi was strong in the lobby but was a bit weak on north building. The front-desk staff was friendly enough to change my room to one that had a strong signal. I found out...

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Helpful?
Thank TRUETRAVELGURU
London, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

It was a pleasant experience staying at the Best Western Irazu Hotel and Casino. Good service. The room was large, clean. The Restaurant provided good meals, at a low price, which was provided free too us, included in our Reservation.. The pool was large and was clean. Appreciated the transportation provided by the courier service at the Costa Rican Airport,...

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4Thank ghollingsworth79
About Hotel's Favourite Review
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear ghollingsworth79, thank you so much for posting your marvelous comments about our hotel. We are more than happy that your stay with us was such a pleasant and successful experience since nothing is more important to us than our guests' complete satisfaction. We are also delighted that you found our services so excellent (especially our transportation service) and that...

Lubbock
Reviewed 2 days ago NEW

We spent seven nights here with a group of friends. On a main highway on edge of San Jose, close to airport. Traffic in San Jose is horrible, really horrible. Trip from airport to hotel took over an hour at noonish and 15 minutes for very early flight on a Tuesday morning--you have to plan for the worst time wise...

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Helpful?
Thank travelingnana0806
South Houston, Texas
Reviewed 3 days ago NEW

We were on a 70 person tour. San Jose is in the middle of the country, which means that it’s equally far from everywhere. Pros. The hotel is spotless, with tons of security. Small rooms, but nice. Friendly staff and free coffee in the business area. Nice pool rea. Good location, with nice grocery store next door, and excellent seafood...

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Helpful?
Thank riecke
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear riecke, thank you so much for taking the time to write and share your very nice comments regarding your stay with us. We are more than thrilled that your stay with us was nothing less than great and that you and your group had so much fun while visiting the country since nothing is better than seeing our guests'...

New Britain, Connecticut
Reviewed 4 days ago NEW

Stayed for one night . Chose hotel because of price and location near the airport. Arrived prior to 5pm received a welcome drink. Loved my room and the hotel amenities. Only thing I didn't like was that the shuttle to the airport in the am ends way earlier than checkout. My Plane wasn't till afternoon however the front desk staff...

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Helpful?
1Thank Dunni O
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Dunni O, thanks for sharing your very amicable comments about your stay with us. We are really happy that your stay was such a comfortable and pleasant experience because nothing is more important than our guests' total satisfaction. We are delighted to learn how much you loved your room and all the services and amenities we oofer and provide...

Puerto Viejo
Reviewed 6 days ago NEW

Front desk staff not very helpful. We were supposed to get $10 free casino money. Desk staff told us to come back later in day. Still no casino credit later in day and nothing offered in place of it. Also said they would record credit for Best Western Rewards and they never did. Shuttle only operates early in the morning...

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Helpful?
3Thank Nina M
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Nina M, thank you for sharing your comments about your stay with us. We are glad that you found our accommodations comfortable because nothing is more important to us than our guests. total comfort and satisfaction. We would like to let you know that prostitution is prohibited in our hotel and our Brand has very strict policies regarding that...

Sugar Land, Texas
Reviewed 1 week ago via mobile

The hotel offers big rooms with mostly clean rooms. The service and Front Desk personnel are very friendly. There's a nice pool and breakfast at the adjoining Denny's restaurant. Beautiful view of the City;and Uber drivers only minutes away.

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Helpful?
Thank mlusky
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear mlusky, thank you for sharing your very nice comments. We are delighted that your stay with us wa ssuch a pleasant hotel experience because nothing is more important than the complete comfort and satisfaction of all our guests. We are very glad that you liked our complimentary breakfast options and that you found our staff so welcoming and attentive....

Reviewed 1 week ago via mobile

Today we had by far the worst experience and I'm writing to you so you are not trapped in the pool, bar and breakfast pictures. I booked the hotel myself at the Best Western website. I had a confirmation printed and a photo of it just in case. I read reviews and because the hotel was close to the airport...

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Helpful?
1Thank Zoraia B
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Zoraia B, thank you so much for sharing your comments, we really appreciate our guests feedback in order to know how they feel and keep on improving. Our utmost desire is to provide our guests with the best services, excellent accommodations and with a friendly and attentive staff for their total comfort and satisfaction. Please accept our most sincere...

Anna, Texas
Reviewed 1 week ago via mobile

I have used this hotel for several years for my group tours to Costa Rica. It's very clean, always accommodating and easy to get a large bus in and out! My students also love the Denny's! 😉It is always a hit with my students!

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Helpful?
1Thank smkrotz
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear smkrotz, thanks for sharing your awesome comments. We are more than thrilled and very proud to learn that you are part of our extended global family since you have stayed with us for several years. We are delighted that you always find our hotel to be just right and very convenient for your needs because nothing is more important...

Wallingford, Connecticut
Reviewed 1 week ago via mobile

About $25US cab ride from the airport. Shuttle runs on odd times & is never on schedule. SLOW to check in. Rooms are average. Nice pool, breakfast included, staff is friendly/helpful. Bar in the restaurant & small grocery next door to the hotel. Inexpensive and all you need if you are just staying for transition (pre/post CR vacation to/from airport)

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Helpful?
Thank Anna H
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Anna H, thank you for sharing your comments regarding your stay with us. It makes us very happy knowing that you had such a pleasant stay since nothing is more important than our guests' total comfort and satisfaction. It is great that you liked our complimentary breakfast options so much and that you found our staff so friendly and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about BEST WESTERN Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: RM332 - RM643 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Hotel & Casino Costa Rica/San Jose
Hotel Style:
#3 Spa Hotel in San Jose
#4 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Irazu Hotel & Casino staff and other travellers.
19 questions
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Questions? Get answers from BEST WESTERN Irazu Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the lobby had better WiFi signal”
  • Room
  • on the balcony
 of 5 bubbles TRUETRAVELGURU, 23 Mar 2017 | Read review
“second floor best, only two elevators,one was often out. No fire exit at hall's end, so trapped if staying in room 251.”
 of 5 bubbles riecke, 22 Mar 2017 | Read review
“wifi is not as strong toward back of the hotel, ask where your room is located”
 of 5 bubbles dunni0, 21 Mar 2017 | Read review
“Ask to be upgraded, they will not do this automatically”
  • View from room
 of 5 bubbles travelbirdette, 4 Jan 2017 | Read review
“The Room we had was comfortable.”
 of 5 bubbles ghollingsworth79, 3 Jan 2017 | Read review
5 of 5