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Best Western Plus San Jose

Booking.comUS$93*
View Deal
#23 of 84 Hotels in San Jose
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$150*
US$93*
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US$109*
US$109*
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Best Western Plus San Jose
Best Western Plus San Jose
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677 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus San Jose
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Showing 423: English reviews
Reviewed 27 March 2017

I was in room 369, which didn't have the greatest view, but the room itself was always well kept, but had a stale odor. The Desk Staff, (especially Monserat & Dai ana) were the best part, as they were always helping and had to time to address any issues I had experienced The internet is very slow, and the water...

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Helpful?
Thank Ernest T
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear Ernest T, thanks for sharing your amicable comments about your stay with us. It make sus very happy and proud knowing that you are already part of our extended global family since you have stayed with us before. That is very rewarding because it shows us how much you like our hotel and find our accommodations comfortable and our...

Los Angeles, United States
Reviewed 26 March 2017

They need more staff in the front desk. Staff not very friendly, payed more attention to people on the phone than those customers waiting in front of her, not receptive to comment that check in process took too long and customers had to wait a long time just to get checked in. Stop making copies of people's passports, what is...

Review collected in partnership with Best Western
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1Thank martinsL3184QK
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear martinsL318QK, thank you so much for sharing your review about your stay with us. There is nothing more important to us than our guests' complete comfort, satisfaction and well being so we strive to provide them with the best accommodations and services. Please accept our most sincere apologies for the inconvenience you experienced during your check in, not only...

Reviewed 24 March 2017

The room was great It came with breakfast with the choice to eat at any of the three restaurant in the hotel including the Denny's. The WiFi was strong in the lobby but was a bit weak on north building. The front-desk staff was friendly enough to change my room to one that had a strong signal. I found out...

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Helpful?
Thank TRUETRAVELGURU
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear TRUETRAVELGURU, thanks for sharing your superb comments about our hotel. We are delighted that your stay was so pleasant and that you felt so comfortable and happy with everything we have to offer and provide because nothing is more important to us than our guests' total satisfaction. Our wonderful staff are always going the extra mile to comply with...

Lubbock
Reviewed 24 March 2017

We spent seven nights here with a group of friends. On a main highway on edge of San Jose, close to airport. Traffic in San Jose is horrible, really horrible. Trip from airport to hotel took over an hour at noonish and 15 minutes for very early flight on a Tuesday morning--you have to plan for the worst time wise...

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Helpful?
Thank travelingnana0806
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear travelingnana0806, thank you so much for sharing your very detailed comments about your stay in our hotel. We really do thrive to make our guests feel completely comfortable and satisfied by making sure that they have everything they might need, from very comfdortable accommodations to very good services. We ask you to please accept our most sincere apologies for...

South Houston, Texas
Reviewed 23 March 2017

We were on a 70 person tour. San Jose is in the middle of the country, which means that it’s equally far from everywhere. Pros. The hotel is spotless, with tons of security. Small rooms, but nice. Friendly staff and free coffee in the business area. Nice pool rea. Good location, with nice grocery store next door, and excellent seafood...

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Helpful?
Thank riecke
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear riecke, thank you so much for taking the time to write and share your very nice comments regarding your stay with us. We are more than thrilled that your stay with us was nothing less than great and that you and your group had so much fun while visiting the country since nothing is better than seeing our guests'...

New Britain, Connecticut
Reviewed 22 March 2017

Stayed for one night . Chose hotel because of price and location near the airport. Arrived prior to 5pm received a welcome drink. Loved my room and the hotel amenities. Only thing I didn't like was that the shuttle to the airport in the am ends way earlier than checkout. My Plane wasn't till afternoon however the front desk staff...

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Helpful?
1Thank Dunni O
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear Dunni O, thanks for sharing your very amicable comments about your stay with us. We are really happy that your stay was such a comfortable and pleasant experience because nothing is more important than our guests' total satisfaction. We are delighted to learn how much you loved your room and all the services and amenities we oofer and provide...

Puerto Viejo
Reviewed 20 March 2017

Front desk staff not very helpful. We were supposed to get $10 free casino money. Desk staff told us to come back later in day. Still no casino credit later in day and nothing offered in place of it. Also said they would record credit for Best Western Rewards and they never did. Shuttle only operates early in the morning...

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Helpful?
3Thank Nina M
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear Nina M, thank you for sharing your comments about your stay with us. We are glad that you found our accommodations comfortable because nothing is more important to us than our guests. total comfort and satisfaction. We would like to let you know that prostitution is prohibited in our hotel and our Brand has very strict policies regarding that...

Sugar Land, Texas
Reviewed 18 March 2017 via mobile

The hotel offers big rooms with mostly clean rooms. The service and Front Desk personnel are very friendly. There's a nice pool and breakfast at the adjoining Denny's restaurant. Beautiful view of the City;and Uber drivers only minutes away.

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Helpful?
Thank mlusky
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear mlusky, thank you for sharing your very nice comments. We are delighted that your stay with us wa ssuch a pleasant hotel experience because nothing is more important than the complete comfort and satisfaction of all our guests. We are very glad that you liked our complimentary breakfast options and that you found our staff so welcoming and attentive....

Reviewed 16 March 2017 via mobile

Today we had by far the worst experience and I'm writing to you so you are not trapped in the pool, bar and breakfast pictures. I booked the hotel myself at the Best Western website. I had a confirmation printed and a photo of it just in case. I read reviews and because the hotel was close to the airport...

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Helpful?
2Thank Zoraia B
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear Zoraia B, thank you so much for sharing your comments, we really appreciate our guests feedback in order to know how they feel and keep on improving. Our utmost desire is to provide our guests with the best services, excellent accommodations and with a friendly and attentive staff for their total comfort and satisfaction. Please accept our most sincere...

Wallingford, Connecticut
Reviewed 13 March 2017 via mobile

About $25US cab ride from the airport. Shuttle runs on odd times & is never on schedule. SLOW to check in. Rooms are average. Nice pool, breakfast included, staff is friendly/helpful. Bar in the restaurant & small grocery next door to the hotel. Inexpensive and all you need if you are just staying for transition (pre/post CR vacation to/from airport)

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Helpful?
Thank Anna H
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review

Dear Anna H, thank you for sharing your comments regarding your stay with us. It makes us very happy knowing that you had such a pleasant stay since nothing is more important than our guests' total comfort and satisfaction. It is great that you liked our complimentary breakfast options so much and that you found our staff so friendly and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Babysitting

Additional Information about Best Western Plus San Jose

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: RM342 - RM555 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus San Jose 3.5*
Number of rooms: 214
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Orbitz, Hotels.com, Priceline, Cancelon, TripOnline SA and HotelQuickly so you can book your Best Western Plus San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Best Western Plus San Jose Costa Rica
Hotel Style:
#3 Spa Hotel in San Jose
#5 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus San Jose staff and other travellers.
20 questions
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Questions? Get answers from Best Western Plus San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room facing the pool for a nicer view from balcony”
Eldon-Vancouver, 18 May 2017 | Read review
“Inner rooms have less noise”
442marilynk, 4 May 2017 | Read review
“My room was reasonable quiet, comsidering that my flow was filled with some high schoolers during part of my stay”
912ernestt, 26 Mar 2017 | Read review
“Room closer to the lobby had better WiFi signal”
  • Room
  • on the balcony
TRUETRAVELGURU, 23 Mar 2017 | Read review
“second floor best, only two elevators,one was often out. No fire exit at hall's end, so trapped if staying in room 251.”
riecke, 22 Mar 2017 | Read review
5 of 5
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US$93* /night
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Prices are for 1 room, 2 adults
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