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Balmoral Hotel

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#12 of 85 Hotels in San Jose
Certificate of Excellence
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Balmoral Hotel
Balmoral Hotel
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1,131 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Mattoon, Illinois
Reviewed 1 week ago

The rooms were spacious, clean and well kept. We ate at the restaurant for dinner and the food was very good . Breakfast was excellent. The staff were very helpful. I would definitely stay there again.

Review collected in partnership with this hotel
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Helpful?
Thank Dennis S
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

It makes us very happy to learn your experience both in the hotel and the restaurant exceeded your expectations. Thank you for your kind review. And we do look forward to hosting you again. Best regards, Alessandra

Raleigh, North Carolina
Reviewed 1 week ago

I had a two night stay at the Balmoral Hotel recently while on a trip to Costa Rica. I found the front desk staff extremely helpful and gracious. My room was very comfortable and had every amenity I would have wanted. A nice perk was that phone calls from my room telephone to the U.S. were free! I dined at...

Review collected in partnership with this hotel
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Helpful?
Thank Marie20252
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Very grateful for your lovely review. So very happy you thoroughly enjoyed your stay with us. Thank you so much for recommending us to other travlers. We look forward to hosting you again. Best regards, Alessandra

mexico
Reviewed 2 weeks ago

we rented a car at the airport to start our trip, and to save on taxi´s, we drove to the hotel which offers free parking for their guests.our gps took us right there, BUT, we could not get to their parking lot, part of the one way street was blocked due to road repair, and the street directly in front...

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Helpful?
Thank almo52
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Sorry to hear you had such inconveniences. Glad that the staff at the garage went over their way to help you. It really isn´t our fault that they are making works on our main road. Thank you for pointing out the areas where you feel we need to improve. I don´t know which room you stayed in but we have...

Halifax, Canada
Reviewed 2 weeks ago

Great downtown location for walking to historic sites. Room was fine, although daytime renovation work beside our room kept us on the go - too noisy to be a retreat. Superb breakfast and very kind, helpful staff.

Review collected in partnership with this hotel
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Helpful?
Thank Karen D
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for unde4rstanding that we are making improvements to the hotel. Glad you had a pleasant stay and took advantage of our unique position. Best regards, Alessandra

Toronto, Canada
Reviewed 2 weeks ago

Good service and a great location. The first room we were checked into (311?) had a strong smell of mould or something similar. We asked for a new room and the one we were moved to was one floor up and over (412) and had some of the smell but a much more mild version. Both rooms looked onto the...

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Helpful?
Thank Dalton48
Trieste, Italy
Reviewed 2 weeks ago

The hotel is located in a great spot, right next to one of e the biggest squares in San José. The staff was helpful and the lobby and restaurant area are quite stunning. The room was clean but not as nice as I would expect for the price I paid, it had no view whatsoever and the window was facing...

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Helpful?
Thank Frallallero6
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for posting your review. We are in the process of sound proofing the whole hotel. We have been quite busy these days, otherwise I am sure the front desck would have gladly changed your room. Best regards, Alessandra

Madison, Wisconsin
Reviewed 2 weeks ago

Disappointing. Nice location and good breakfast. Small room with little light and not much charm. Poor help from slow disinterested front desk. Road construction outside. Can't recommend this hotel. Keep looking. There are good ones around.

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Helpful?
Thank lindagG378VO
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Interesting to read your review. I would like to remind you we have seven different types of rooms with different sizes and ammenities to accomodate our guests needs. I am sorry the front desk was not helpful some are new and in trainning phase. I am sure we could have arranged a room that better fitted your needs. Yes our...

The Villages, Florida
Reviewed 3 weeks ago via mobile

This hotel has many amenities. Great location within walking distance of many restaurants and museums, central market, etc. The hotel has large bar, restaurant, gym, pharmacy and shops. Staff is very accommodating. Rooms, howevèr, are minimum for comfort. One desk chair provided along with bed. Good hot shower but leaked. They are still in process of remodeling so it may...

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Helpful?
Thank PHV10149
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for posting your review. Yes our hotel has many amenities, as well as seven different types of rooms with different sizes and different types of accomodations. It all depends on what the guest is looking for so comfort wise our guests are usually quite pleased. I wish you had expressed your needs to front desk. We hope in...

London, United Kingdom
Reviewed 3 weeks ago via mobile

The location is excellent, right in the heart of San Jose and close to museums, restaurants and shops. The reception staff spoke English and were very helpful in getting us booked on a tour (Poas/Doka/Sarchi-highly recommend this). The breakfast buffet was very good, varied and catered for vegetarians. The breakfast atrium is a really nice space. My only criticism is...

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Helpful?
Thank Blimey79
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for your feedback we are glad to learn you had an excellent experience with us. We look forward to hosting you again. Best regards, Alessandra

Fort Lauderdale, Florida
Reviewed 3 weeks ago

If you have to stay downtown San Jose, this is a good choice: very good hotel with a central location. The Jade Museum, Gold Museum and National Theatre are five minutes walks. The hotel staff is very friendly and helpful. And they speak English. The rooms are small compared with U.S. hotel rooms, but offered sufficient space. Bathrooms, which can...

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Helpful?
Thank Charles S
Alessandra G, Director de Relaciones con Clientes at Balmoral Hotel, responded to this review

Thank you for your well thought out feedback. We greatly appreciate it and will try to improve in the areas where it is possible to do so. We hope to host you again in the future. Best regards, Alessandra

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Hotel Full of Life, Where Everything is Within Reach! The Balmoral is a lively, full service, landmark hotel located on the famous Central Avenue in the historical and vibrant heart of downtown San Jose, Costa Rica and only 10 miles away from Juan Santamaria International Airport (SJO). The Balmoral is ideal for both leisure and business travelers. Within walking distance of the hotel, you will find San Jose's main art, cultural, financial, government and historical landmarks, as well as some of city's best entertainment, shopping, and healthcare facilities. From the hotel, you can also take a wide variety of one-day tours to discover Costa Rica's natural beauties. ... more   less 

Additional Information about Balmoral Hotel

Address: Central Avenue between 7th & 9th Street, San Jose 10110, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: RM404 - RM697 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Balmoral Hotel 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Balmoral Hotel San Jose
Balmoral Hotel Costa Rica/San Jose
Hotel Style:
#9 Family Hotel in San Jose
#14 Business Hotel in San Jose
#17 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Balmoral Hotel staff and other travellers.
22 questions
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Questions? Get answers from Balmoral Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inner atrium facing rooms were well priced. nothing scenic but that was okay by me.”
 of 5 bubbles 245anneo, 19 Feb 2017 | Read review
“ask for a room where there is no work being done”
 of 5 bubbles almo52, 12 Feb 2017 | Read review
“Our room's window faced into a shaft. Small twin beds in a supposedly standard double room. In attentive front desk. ”
 of 5 bubbles lindagG378VO, 8 Feb 2017 | Read review
“323 is a very quiet room.”
 of 5 bubbles I2961CWcharless, 3 Feb 2017 | Read review
“If you disregard my warning make sure you check the bed before laying down. ”
 of 5 bubbles jennifert355, 1 Feb 2017 | Read review
5 of 5