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City Express San Jose Aeropuerto

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City Express San Jose Aeropuerto
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199 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Reviewed 27 October 2016

Great hotel! Very comfortable and super clean. The location is awesome, next to the mall, 15 min. away from the airport and about a $2 Uber ride away from the cute little town of Belén. Belén has everything you can possibly need from great authentic Costa Rican food (Soda Don Miguel is delicious) to a handy laundromat in front of...

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Thank Rebeca B
Toronto, Canada
Reviewed 17 August 2016

Close to airport, main intersections, mall, bank/atm's. The staff is very helpful, the breakfast is terrific! There are great restaurants nearby, food court in the mall. Rates are standard. I would definitely recommend it.

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Thank Armand0 G
Trujillo Alto, Puerto Rico
Reviewed 23 July 2016

Everything was perfect until last day. Let me begin by saying that the hotel is excellent, and have a perfect location. I book this hotel because on the promotion it mention to have complimentary shuttle to airport. When I arrived the staff also tell me it was complimentary. I book the hour to be pick up with them. 4am in...

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Thank peybonsai
San Jose, Costa Rica
Reviewed 13 June 2016

Warm welcome and breakfast is good hospitality is good all staff very cooperative and helpful I have stayed at the hotel on my last Visit too and look forward to coming again on my next visit but with more competitive pricing Thank you

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Thank arorajaideep
Reviewed 14 May 2016 via mobile

Pretty comfortable beds but a little bit noisy, you can hear all the people walking by the hallway at night. Included breakfast it's okay, the location it's not really good if you're planning on going downtown, even though a cab will charge you less than 20 usd. There's a nice mall right across the street.

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Thank Marlenne P
Sao Paulo, SP
Reviewed 21 April 2016

Paid $80/night and stayed two weeks. The bad: Breakfast is terrible. WiFi is not very reliable or fast. Water pressure is quite low, I was on the 6F. The staff usually does very well but when I tried to check out during peak hours there were like 6 other people waiting to check out too and only one person from...

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Thank reescal
Alan T, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear reescal, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence and give our guests the best of us. We are working hard to improve our times in the check-out process. At Hoteles City your needs are known...

Reviewed 4 April 2016 via mobile

Really comfy rooms and bathroom. Helpful staff. Airport shuttle is $15 USD (about the same as a cab) and wifi was good. Included breakfast was nothing special but did have hot food like scrambled eggs and sausages which was pretty good. Coffee too

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Thank Sophie C
Alan T, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Sophie C, Thank you for sharing your valuable comments with the tripadvisor community. It’s a delight to hear you enjoyed your stay and that our staff were on hand to assist you. Your comments encourage us to continue providing the best of us. Regarding the airport shuttle, i would like to tell you that we have a free shuttle...

Stockholm, Sweden
Reviewed 28 March 2016

If you have an early flight (or arrive late), don´t hesitate to stay at this hotel. The hotel is very modern with light, safe and well equipped rooms (with comfortable beds). Breakfast is included and (self)served at the ground floor. Not luxurious but tasty and varied. There is a small shopping mall with quite a number of restaurants (also McDonalds)...

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Thank Wirans
Alan T, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Wirans, Thank you for taking the time to share your comments with us further to your visit . We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know that the quality of the hotel exceeded your expectatios . We hope to have the pleasure...

Binghamton, New York
Reviewed 18 February 2016

We stayed here only one night after another hotel in the area did not honor our reservation. City Express is a very nice hotel with all the basics. It was probably the cleanest room I've ever stayed in. The location near the airport is convenient, there are several restaurants close by as well as a bank and shopping. The beds...

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Thank mattymacd
Iliana A, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Mattymacd: Thank you for sharing your valuable comments with the tripadvisor community. It’s such a pleasure to have been given the opportunity to serve as you deserve at Hoteles City. It’s a delight to hear you enjoyed your stay and that our staff were on hand to assist you. At Hoteles City your needs are known and attended with...

Camp Hill, PA
Reviewed 12 February 2016

First, I didn't know they have an airport shuttle and paid $16 for taxi. Room was clean, bed was uncomfortable. The wifi in my room didn't work, and the girl at the desk explained the password procedure, twice. I told here nothing showed in my room, not even the password page. She said she would tell the manager. Wifi never...

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Thank PA-Kitty
Iliana A, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear PA-Kitty: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest level...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about City Express San Jose Aeropuerto

Address: | Diagonal a Mc Donalds del Centro Comercial Real Cariari, San Jose 40101, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: RM347 - RM498 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express San Jose Aeropuerto 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
City Express San Jose Aeropuerto Costa Rica
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Questions & Answers

Here's what travellers have asked, with answers from City Express San Jose Aeropuerto staff and other travellers.
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Questions? Get answers from City Express San Jose Aeropuerto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles ScottO536, 27 Jan 2016 | Read review
“Higher the better”
 of 5 bubbles OgreYVR, 14 Jan 2016 | Read review
“We stayed in the fourth floor and it was quiet”
 of 5 bubbles gandoko, 12 Jan 2016 | Read review
“Rooms from the 3rd floor up (there are 6) have great views. On either side.”
 of 5 bubbles CobaltConnection, 16 Oct 2015 | Read review
“Make sure you book the shuttle service with them ahead of time”
 of 5 bubbles Katieharbath, 28 Mar 2015 | Read review
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