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Extended Stay America - Juneau - Shell Simmons Drive

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Extended Stay America - Juneau - Shell Simmons Drive
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84 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Seattle, Washington
Level Contributor
3 reviews
Reviewed 1 week ago

Customer service at this place is off the roof. Our flight got in at 145 on Sunday and i called the hotel for a pick up because i have my elderly mom with me but Mr. Foley said he does not have a driver but he'll figure some out, 5 minutes later i called back and he said that he... More 

Helpful?
Thank jakeyman0625
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

We appreciate you taking the time to share your experience. It is great to read you were pleased with the customer service provided by our staff and that our amenities were to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Hoonah, Alaska
Level Contributor
8 reviews
Reviewed 2 weeks ago

The room was clean and modern. Handy fridge and stove. The best part was the pool and running into the Alaskan Bush People. The front desk lady was polite and had quick answers. Breeze -In Grocery has the biggest pastries I've ever seen. I had one for breakfast, lunch and dinner. I was on vacation.

Helpful?
Thank mtty2016
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay with us while on vacation and got an added bonus as well! Thank you again for choosing Extended Stay Hotels, we truly value your business and hope to see you again soon. More 

Level Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 weeks ago via mobile

This place is just great after a long flight from Houston it was just a short walk across the street from the Airport they have a shuttle but we enjoyed the fresh air ! The staff went out of there way to make us welcome the recommended good restaurants and a couple are just behind the hotel ! They gave... More 

Helpful?
Thank Mike_PeggyThompson
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

The team and I appreciate your remarks. It is pleasing to read your satisfaction with the customer service provided by our staff and the convenience of our location near much to do in the area and the airport. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More 

Kent, Washington
Level Contributor
6 reviews
3 hotel reviews
Reviewed 26 October 2016 via mobile

Great stay. First time in Alaska. Room was comfortable. Great meal at the red dog salon. Would have had breakfast at the hotel if offered hot items. Like waffles. But otherwise very nice stay and will be coming back again.

Helpful?
Thank David D
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for taking the time to write a review. It is good to know that you well accommodated at our hotel during your first time in Alaska. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
Reviewed 21 September 2016 via mobile

Spent 9-15 to 9-19 at this locale. Great staff, clean rooms, coffee was always fresh and hot! The walk in freezer was perfect for storing our salmon from the trip! Good location, short drive to the fishing grounds, easy access to stores. Even though the airport is walking distance away, plane noise was minimal. Will stay here again!

Helpful?
Thank CohoCowboy
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

It is so rewarding to see you were able to have an excellent stay at our hotel. I am more than pleased to read you positive comments about our location, the amenities provided in your room, and the helpfulness of our staff. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

2 reviews
Reviewed 20 September 2016 via mobile

We stayed two nights at extended stay. The staff are wonderful, reading other reviews I'm confused if we are even talking about the same place. The room was great, we were able to get dishes and extra pillows for our room at no extra charge . it was overall a great trip and glad we chose this place , we... More 

Helpful?
Thank Renee J
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Your feedback is very important. Thank you for sharing. I am glad to see you were well accommodated by our staff and that you overall stay was excellent. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
Reviewed 7 September 2016

First of all, the hotel was right next to the airport. This was good for me because I had a long day of traveling and I was exhausted. I was placed into a room that was pet friendly without being told. This I didn't realize until I checked out a week later. The nights consisted of tossing and turning due... More 

Helpful?
Thank Lt. N
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I appreciate you taking the time to write a review of your experience with us. What you've described is not acceptable, and I sincerely apologize for your experience. Also, let me assure you we do not have any fleas, we follow a pro-active pest control policy at all of our locations to ensure we do not have issues of the... More 

Travellers are raving about these Juneau hotels

A TripAdvisor Member
Reviewed 2 September 2016 via mobile

We checked in at 8 PM. When we arrived at the front desk, there was no one there. There was a sign that said "if no one is here, use the courtesy phone in the lobby to call for help". After five minutes I picked up the phone and it rang at the front desk. I laughed and joked with... More 

Helpful?
Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to take this opportunity to personally respond. The experience you described is simply not acceptable, and I sincerely apologize that it occurred. First, please rest assured that your business is very important to us and you should have been greeted quickly and with a smile. I will emphasize this with our... More 

El Dorado Hills, California
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 August 2016

Room was quiet and comfortable, complimentary breakfast snack was enough to get they day started. Close enough to walk to the JNU terminal but also a shuttle service is available if you have a lot of luggage. Front desk staff were helpful and accommodating. Rooms are generous, beds very comfortable.

Helpful?
Thank Kurt M
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

We appreciate you taking the time to write a review of your stay and for choosing to stay with us. It is great to know you found our convenient location to the airport suitable during your stay and that our staff provided you with great customer service. The staff and I would like to thank you again for posting your... More 

Charleston, South Carolina
Level Contributor
98 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 August 2016

It is clear that the managers of this motel have tried to cut cost as much as possible. The breakfast is the most meager this traveler has seen, granola bars and packaged oatmeal and muffins is the fare. No fruit or juice or anything else. The coffee is good. The room was clean but there was no cleaning or makeup... More 

Helpful?
2 Thank Joe M
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay with us was not as restful as you, or we would want it to be. Please don't hesitate to reach out to our staff if there is a concern that you'd like us to address for you.... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Limited Shuttle Service ... more   less 

Additional Information about Extended Stay America - Juneau - Shell Simmons Drive

Address: 1800 Shell Simmons Drive, Juneau, AK 99801 (Formerly Extended Stay Deluxe )
Region: United States > Alaska > Juneau
Price Range: RM442 - RM737 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Juneau - Shell Simmons Drive 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Extended Stay Deluxe Hotel Juneau
Juneau Extended Stay
Extended Stay Juneau
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Questions & Answers

Questions? Get answers from Extended Stay America - Juneau - Shell Simmons Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's Alaska, people are crazy and welcoming. The Tlingit and Haida tribes are very friendly people.”
 of 5 bubbles mtty2016, 16 Nov 2016 | Read review
“Ask the front deskman to put you on the second level. I believe those rooms aren't for pets.”
 of 5 bubbles 92ltn, 7 Sep 2016 | Read review
“We could see the terminal from our room, and were not bothered by air traffic.”
 of 5 bubbles KurtM882, 28 Aug 2016 | Read review
“If you want a good room, don't stay here”
 of 5 bubbles jige20, 15 Aug 2016 | Read review
“WIFI was spotty in room 101-end of the hall, so try for a room a little more central”
 of 5 bubbles 983LeslieS, 18 Jul 2016 | Read review
5 of 5
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