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This was not a good experience. For the price you would expect to be able to check in in less than an hour and would not expect you stuff in the dresser come up missing. Buyer Beware! Whenever I needed something form the front desk...More
Review collected in partnership with Extended Stay
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This place is just great after a long flight from Houston it was just a short walk across the street from the Airport they have a shuttle but we enjoyed the fresh air ! The staff went out of there way to make us welcome...More
Response from Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 14 November 2016
The team and I appreciate your remarks. It is pleasing to read your satisfaction with the customer service provided by our staff and the convenience of our location near much to do in the area and the airport. Thank you again for your review. We...More
You can literally walk across the parking lot to the terminal and be at TSA in five minutes. Six if you have to ride the elevator. They will give you a ride if you need but that might take longer. Clean lobby. Happy staff with...More
Response from 00esa, General Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 5 days ago
Thanks for evaluating your stay. We are glad you had liked our location and the attentive service. That being said, we are sorry for not living up to your expectation in regard to our complimentary grab-and-go breakfast. I will share your concern with by food...More
I stayed there for a week while traveling through. Accommodations were average, but the staff.... just amazing. I had a late checkout due to flight times and although their airport shuttle does not run after noon, the manager made sure I was taken care of....More
Thank kirsten s
Response from Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 12 April 2017
Thank you for taking the time to share your experience. I am pleased to read you were impressed by the service from our staff. They will be informed of the excellent job they did accommodating you. Thank you again for your kind words. The staff...More
No pillows,no coffee pot,bed was in bad shape.. could not sleep loud noises until 2:00am in the morning..Complained with Management and nothing changed..When i made my complaint in the morning management and co-workers talked in there own language,i think Samoa not sure but thought that...More
Thank A TripAdvisor Member
Response from Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 11 April 2017
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience. As we mentioned at check-in, all kitchenware is sanitized and stored to ensure cleanliness for our guests at check-in. Any items requested will...More
US$111 - US$225 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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