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Amazing friendly and helpful staff they will go the extra mile to ensure all guest are taken care off and the rooms are very clean. Also having a kitchen for business travel really helps a lot or if you are just tired of take out:)
Thank Donnie S
Response from Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 13 June 2016
Donnie - Thank you for your kind words! We are so glad to hear that you enjoyed our friendly staff and fully equipped kitchens. We hope to see you again soon.
Sent walking down the road with luggage after asking the front desk attendant if I was in the right place. After .25 mile, turned around to ask someone else. Guess what, it was the right place. Jokes on me I guess... Pillows were uncomfortable as...More
Thank Michael N
Response from Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 1 June 2016
I appreciate you taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments to retrain our front desk...More
This is definitely a mid-level property. The complimentary "grab and go" breakfast is muffins, a granola bar and instant oatmeal with coffee, tea or hot chocolate. Room was ok however your room is only serviced weekly unless you want to pay more. If you are...More
I previously reviewed this hotel, and did not give it many stars. From check-in to room issues, it just wasn't pleasant. The manager answered and said that she would talk to staff, etc. I wanted to give it another try, and I am happy that...More
Thank J S
Response from Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 27 April 2016
I received a copy of your review, and wanted to thank you for giving us another try. I’m thrilled that we were able to exceed your expectations and provide you with a great stay! I truly appreciate your comments regarding our accommodating customer service, comfortable...More
I preface this by saying that almost all of my 20+ TripAdvisor hotel reviews are positive, or at least constructive.
I've let this review simmer for awhile, as I like to calm down after a after a negative experience. In any case, I stayed at...More
1 Thank StephenGray_260
Response from Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons DriveResponded 4 May 2016
I received a copy of your review, and wanted to take a moment to personally respond. The concerns you described are not acceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests...More
US$94 - US$179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Business Hotel in Juneau
Non-Smoking Rooms ,
Number of rooms
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