i am very pleased with my stay, staff is extremely kind and helpful and plan on staying again thank you ketchikan staff! great location, however would be nice to have a covered smoking area. again thank you for your services
My Place - Ketchikan is a wonderful hotel! The kitchenette in the room is a great help! The rooms are very clean, as well as the lobby, hallways & elevator. The beds were super cozy & comfortable! We also like the fact that there is an A & P Grocery directly beside the hotel which was a great plus to grab food & supplies. Would recommend that travelers stay here. The only negative would be that the hotel does not provide shuttle service. Other than that, great service!!
The rooms are great and excellently maintained and cleaned. Centrally located making it the best hotel in town. Definitely the safest hotel in the area. I refuse to stay at any other hotel.! The staff is absolutely amazing and extremely helpful and knowledgeable of the area.
Worst customer service, management doesn't care about their guests and I could not get a straight answer. Somebody called our room to tell us to have our children "quiet down" it was not anyone from their staff, the only person who showed they cared told us nobody from their hotel called. The next day their management team said, it was the managers and people complained about us ALL DAY, and we were out shopping all day. I also paid more for the room then I originally thought. Still trying to straighten this out with Management. I would NEVER RECOMMEND this to anyone.
There were enough outlets to plug all my electronic accessories into. There was even an Ethernet jack. Next time I’ll be able to plug in my special router so I can telecommute from my room. Cable and Internet speed was superior to other lodging establishments in Ketchikan.
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