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Hotel Horizon

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07/05/2017 08/05/2017
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18 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Birmingham, United Kingdom
Reviewed 15 February 2017 via mobile

Mediocre food with slow service by staff who prefer to play with mobile phones or lounge about watching TV to working; clearly lacking in firm supervision and management. All electrical device plugs in the room were 3 pin while wall sockets are 2 pin!!!

1Thank rmg54
Stratford-upon-Avon, United Kingdom
Reviewed 28 September 2016

Looks good on arrival, rooms are facilities are good but let down poorly supervised staff who clearly resent being distracted from their 'phones! If taking food, plan on at least a 1.5 hour wait for main course which the two I had arrived luke-warm. Even more irritated when I discovered only two other diners in the house - there were...

1Thank RobertGVIX
Addis Ababa, Ethiopia
Reviewed 14 August 2016

Horizon hotel is definitely past its prime - but I was still pleasantly surprised after my Bukavu partners booked me a room there. The PLUSSES: The internet worked very well and the water flowed at all times (except a short moment one evening); the staff were very helpful and selfless throughout the entire stay; the view on the lake is...

Thank ewenlb
Washington, Virginia
Reviewed 18 June 2016 via mobile

Just came back from my stay at the hotel. The hotel has a beautiful view of the lake and is well located, in a quiet area. It is a basic hotel so don't expect luxury. But it is a good basic hotel at a reasonable price. There is free wifi in the rooms, a desk and a mosquito net. Contrary...

Thank VirginiaMember
Reviewed 23 March 2015 via mobile

Staff are friendly. Rooms are fine. Gardens are nice. Whilst we were there the Internet didn't work and no one knew how to fix it. They didn't call anyone in. Food is fine. Service time average. Water is expensive. At $100 per night this isn't value for money. Hence two only

1Thank Tom M
Beaconsfield, Canada
Reviewed 12 December 2014

Hotel Horizon is a nice hotel in Bukavu. The staff are helpful and make an effort to please. Rates are reasonable - good value. Well equipped for business meetings large and small. Pleasant courtyard with lawn and landscaping for outdoor meetings.

Thank Dan V
Tbilisi, Georgia
Reviewed 26 October 2014

OK, first we need some perspective when evaluating hotels in the Eastern Congo, many things like power, water, etc. are outside the control of the hotel or are just too expensive to ensure access 24/7. With that said, one thing that the Hotel can control is the customer service. Everyone was very very nice and helpful. The hotel was reasonably...

Thank DarrylNiagara
New York City, New York
Reviewed 16 September 2014

If you are well traveled and not too picky, this hotel is fine. If you are expecting hot showers at anytime of day or night, or something more than moderate cleanliness, you should pass on Hotel Horizon. Was surprised to find that water is turned off early in the evening, but a call to the front desk turns it back...

1Thank ReliefWorker_44
Nottingham, United Kingdom
Reviewed 26 March 2014

like most of the hotels in Bukavu this one has seen betterdays, it is very worn, and not too clean. definetally cleaning staff is avoiding opening and cleaning fridge. it has got a nice view and a decent food, so you can stay there overnight but would rather go to Coco Lodge for longer stays.

Thank Swanthorn
Goma, Democratic Republic of the Congo
Reviewed 8 February 2014

Visiting Bukavu from Goma for the first time turned out to be a pleasant surprise. The boat of Ihusi Express is pretty decent and comfortable. The deck had the 2 chairs that I needed to have a good view of the passing green covered hills. The fare was $50/-. Since the boat was non-stop, it reached the destination in 2...

Thank Ali V

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Additional Information about Hotel Horizon

Address: Av de Goma Muhumba (ex Kemeter), Bukavu, Democratic Republic of the Congo
Region: Democratic Republic of the Congo > South Kivu Province > Bukavu
Number of rooms: 33
Also Known As:
Hotel Horizon Bukavu
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check lake view rooms - I was on the other side but it was still ok.”
ewenlb, 13 Aug 2016 | Read review
“Choose a room on the north side with a view of beautiful Lake Kivu.”
  • Lake Kivu from Hotel Horizon
680danv, 12 Dec 2014 | Read review
“Ask for a room with a view of Lake Kivu. They can be very beautiful rain or shine.”
DarrylNiagara, 26 Oct 2014 | Read review
“If you aren't too picky, the variety offered in room sizes provides the opportunity to save a bit.”
ReliefWorker_44, 15 Sep 2014 | Read review
“Before choosing a room, the distance from staircase and corridor must be ascertained to have a sound sleep. Better select higher floors for less noise.”
  • The $50 room
  • The front view of the hotel
aliv43, 7 Feb 2014 | Read review
5 of 5