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Totem Hotel & Suites

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Totem Hotel & Suites
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137 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Reviewed 21 May 2016 via mobile

It's a good motel. Always heard our neighbors and the pipe rattling was all too common. Carpet was worn and stained a bit. Wi Fi was spotty and hot water wasn't exactly hot. Great hair dryer thou. Nice to have a fridge and microwave.

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Helpful?
Thank Coldduck
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, I am sorry to hear your recent stay with us was less than perfect. I also apologize for the loud noise experienced from the bar patrons across the parking lot. I have already spoken with the manager there to express the sound issues, we are diligently working to reduce the noise. I am happy to hear you enjoyed...

Anchorage, Alaska
Reviewed 21 May 2016

My review is based on my personal comparison of accommodations you can get in destination stops of Alaska. Unfortunately, Totem Hotel was not the best place I ever stayed at. This is why: 1. Cabins They are super small and too close to each other. On the bright side, the water pressure is fine. However, if you are staying in...

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Helpful?
Thank Anna H
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, I am sorry to hear your recent stay with us was less than perfect. I also apologize for the loud noise experienced from the bar patrons across the parking lot. I have already spoken with the manager there to express the sound issues, we are working diligently to reduce the noise complaints. I am happy to hear you...

Alaska
Reviewed 18 May 2016

Valdez doesn't have a lot to offer as far as hotels but I am so glad we chose to stay at the Totem Inn. Our suite was very comfortable and had a nice little kitchenette which was wonderful since dining out can get pretty costly. There were 2 TV's, one in the living room and one in the bedroom which...

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Helpful?
1Thank Mishcold
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you so much for your kind compliments and for your recent stay with us! I am so happy to hear you enjoyed all of the offered amenities throughout your stay. Please feel free to contact us directly to book your next reservation when visiting Valdez. We look forward to seeing you, thanks again!

Atlanta, Georgia
Reviewed 9 May 2016 via mobile

I was visiting Valdez for the 2016 Valdez Fly-in and Air Show. I had booked a room using booking.com (big mistake) and when I arrived they had no record of my reservation whatsoever. Valdez is a small town and EVERY hotel and B&B was booked solid for the air show. I was screwed. Thank god for the GM, Christian Stanford!...

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Helpful?
1Thank BDC15
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you so much for your recent stay with us and for your incredible review, it is extremely appreciated!!! I appreciate you taking the time to write your review of our hotel AND restaurant, your comments are very much valued. I am so happy we were able to get things corrected for your visit here to Valdez. Our...

Fairbanks, Alaska
Reviewed 21 April 2016

I come to Valdez often for business and pleasure, I always try to stay at the Totem Inn when I down. The older part of the hotel itself I would not recommend, but the suites are wonderful, especially the Chugach Suites. They are close to everything you want in Valdez I.E. Docks for fishing, downtown for shopping and dinning or...

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Helpful?
Thank garywilliams2016
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We really appreciate your kind comments regarding all of our included amenities. We are happy to hear that you enjoyed your time with us. Rest assured, we are constantly striving to improve the quality of our guests experience. Our commitment to investing in our property...

Chugiak, Alaska
Reviewed 16 April 2016 via mobile

Not what I expected... Nothing even close to the pictures on their website. The place is a hole. As much as I paid I expected a lot more, it's a roadside dump! Can hear road traffic. Thin walls, can easily hear my neighbors. Not worth the money spent!!!

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Helpful?
Thank Amy R
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, I'm very sorry to hear that you were not completely satisfied with your recent stay. I would like the opportunity to make things right on your next trip into Valdez. Please feel free to reach out to me by calling our hotel directly. Thank you for your review, it is extremely valued! We hope to see you again,...

Cambridge, United Kingdom
Reviewed 21 March 2016

Just spent in Totem couple days. Very nice location, clean and big rooms, good and atmospheric restaurant. No problem with parking. Amazing and helplful staff. Will stay there next time on my way back!

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Helpful?
Thank Mr G
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Thank you for taking the time to review your recent stay with us. We really appreciate your comments regarding our customer service and are happy to hear about your positive experience! Please feel free to call us directly to book your next reservation. Thank you again! We look forward to seeing you on your next trip to Valdez! -Christian

San Francisco, California
Reviewed 26 February 2016 via mobile

Sent my daughter for a night in the Chugach suite with a couple of her friends for her birthday. The staff was amazing to her and her friends and made sure her birthday was special. Thank you to the General Manager, Christian for assisting me in making it all come together. Will definitely recommend to friends and family.

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Helpful?
1Thank Shawn C
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Thank you so very much for your recent stay with us and appreciative review Shawn! I am very happy to hear Jade and her friends enjoyed her special day! I know how impossible it can feel when trying to plan birthday parties as children are growing up... I've learned to think outside the box to be able to explore endless...

Juneau, Alaska
Reviewed 15 February 2016 via mobile

Due to the hotel being fairly full, I was offered a suite. Nice corner unit with lots of windows. Comfortable bed with Alaskan motif. The suite offered a kitchen and pullout bed in living room and a separate bedroom. Winter rate of $169.00 which seemed ok for Alaska small town prices... Not many hotel options.

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Helpful?
Thank 140toddm
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Please feel free to call us, if there is anything we can help you with. Thank you again! Christian

Philadelphia, Pennsylvania
Reviewed 24 January 2016

Our rental car broke down after exiting the Ferry in Valdez. The local garage in Valdez recommended that we stay overnight at the Totem Inn (as they had to order parts!). The Best Western was the only other hotel that I could recall my research on the area. Both hotels were booked, but luckily the Totem Inn had a cancellation...

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Helpful?
Thank Julie B
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Thank you so much Julie! I appreciate your positive feedback! We absolutely take pride in catering to our guests' needs. I'm happy to hear you enjoyed your time here while your vehicle was being repaired. If you're traveling to our area again, Please don't hesitate to call us! Thank you again! -Christian

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
A wonderful hotel and suites combination, located 1 block from the harbor and Prince William Sound with the best breakfast in town! We look forward to your visit with us! ... more   less 

Additional Information about Totem Hotel & Suites

Address: 144 E. Egan Dr., Box 648, Valdez, AK 99686
Region: United States > Alaska > Valdez
Price Range: RM464 - RM1,132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Totem Hotel & Suites 2.5*
Number of rooms: 50
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Also Known As:
Totem Hotel Valdez
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Questions & Answers

Here's what travellers have asked, with answers from Totem Hotel & Suites staff and other travellers.
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Questions? Get answers from Totem Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The cabins may be quieter than the rooms.”
 of 5 bubbles Zoomie70, 1 Oct 2016 | Read review
“Pick the cabin!!!”
 of 5 bubbles donnay115, 21 Sep 2016 | Read review
“Get a room in the Chugach Building”
 of 5 bubbles alanmary16, 21 Sep 2016 | Read review
“Go to the Best Western.”
 of 5 bubbles 33NickG, 9 Sep 2016 | Read review
“No elevator in the suites unit. If you are traveling with a ton of stuff and don't want to lug it, ask for a 1st floor suite.”
 of 5 bubbles O5988QDlindab, 9 Aug 2016 | Read review
5 of 5