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SpringHill Suites Phoenix Chandler/Fashion Center

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#20 of 32 Hotels in Chandler
Certificate of Excellence
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SpringHill Suites Phoenix Chandler\/Fashion Center
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159 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Hamilton, MT
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago NEW

I stayed at this location many years ago. On my return visit I found the rooms and the lobby have been updated. The front desk and service staff were very friendly and helpful. The hotel is across the street from Chandler Fashion Mall. Many restaurants are also in walking distance. Interstate 10 is also nearby.0

Helpful?
Thank Hamilton_MTChiefster
Cumming, Georgia
2 reviews
Reviewed 1 week ago via mobile

Arrived here late Thanksgiving Eve with husband & 2 kids. Hallways have heavy smell of mold & old cigarettes. Room was horrible... dirty, musty carpets... old dated furniture & appliances, sagging old mattresses. I have stayed in several Springhill Suites have generally been satisfied. This property was totally unacceptable. We checked out & went to a Hilton on the other... More 

Helpful?
Thank amher29
Dave M, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Phoenix Chandler/Fashion Center. As a valued guest, we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your... More 

New York City, New York
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

This Marriott property needs a facelift, older looking rooms and not comfortable beds, the bathroom tub faucet was rusty and the ceiling fan in the room had an inch of dust build up on the blades, seems the housekeepers don't clean very good. Over the staff at the front desk was very nice and friendly. Just too bad the rooms... More 

Helpful?
Thank Donald W
Dave M, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for choosing to stay with us during your recent visit to Chandler. We have shared your feedback with our housekeeping and engineering team to ensure the issues were addressed immediately. We understand how this would leave a poor impression of our hotel and apologize for that. We hope you'll come stay with us again so that we may... More 

Enumclaw, Washington
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

The hotel itself was nice, my husband and I both travel for work and pleasure a lot. We stayed at this hotel for 2 nights on our road trip. On the second night we requested a late checkout as we are platinum members and we are supposed to be guaranteed late check out. The night staff refused and said that... More 

Helpful?
Thank Junkgirl2012
Dave M, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for choosing to stay with us! We really appreciate the feedback and understand how disappointing this experience would be. Our team has recently added a few new team members and it appears that we have a training opportunity. As a Rewards Member you are guaranteed a late check out and we are so sorry that we didn't accommodate... More 

Dallas, Texas
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 October 2016

this is the first time we stayed here and I would stay again. It is fairly low priced, and has a decent breakfast. the towels were nice, although they kept forgetting 3 people were in the room and not stocking enough towels, glasses, etc. They need to have plastic bathroom glasses, as I do not like glass that can fall... More 

Helpful?
Thank suramom
Dave M, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for staying with us! We appreciate the feedback and will share your comments with our brand partners. We hope you'll come see us again soon. More 

Orlando, Florida
1 review
Reviewed 25 October 2016

I've been a guest of this hotel for the past several months and enjoy the friendly hospitality of the staff. Not only do they brighten up my day, but they provide valuable information on interesting tourist sites, and new dining spots. (Keep smiling!) Rooms are clean, and you are literally walking distance from the mall and a variety of restaurants.

Helpful?
Thank tripryank72
Dave M, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for the positive feedback and we all really appreciate the support. We do our best every day to create a hospitable and friendly environment for all our guests and most importantly the staff. Our team takes pride in their work and we hope everyone sees it. We look forward to seeing you again soon! More 

Hereford, Arizona
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 October 2016

Overall I am pleased with our stay. I have stayed here several times before and have had great customer service each time. Rooms are well equipped and clean. Double beds are a little small, but not bad, pillows are solid and comfortable. The only issue I have is the gym. The gym lacked water and towels. Cardio Equipment is well... More 

Helpful?
Thank dwigmaster
Dave M, Operations Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Dear Dwigmaster, Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center. As a value costumer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback help us to keep moving on the... More 

Bengaluru, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 September 2016 via mobile

Hotel is very nice in the view of locality, hospitality and many more... Opp to property you can find good market and as well Walmart which is the best option for your day today needs.. The one who is planning to visit Phoenix... I personally recommend to stay at this hotel.

Helpful?
Thank Ashish N
Chicago, Illinois
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 September 2016

We visited our daughter for the weekend and from the moment we walked in to the time we checked out, our experience was fantastic. We arrived around 10:00 p.m. and our reservation was ready. The room was fantastic, clean and the perfect size for my wife and I. Since I had a little work to do, it's great not having... More 

Helpful?
Thank GolferGuyPGA
Dave M, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Dear GolferGuy Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral... More 

Venice, CA
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2016

First off the staff at this hotel are wonderful and the service is great. I had a horrible headache and came downstairs to buy some aspirin from the pantry area. They had none so I asked if they had some in the back. The gave me some from their supply at no cost. Very kind of them. As I checked... More 

Helpful?
Thank Joryla
Dave M, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Dear Joryla, Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. As a Marriott Rewards Basic Member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about SpringHill Suites Phoenix Chandler/Fashion Center

Address: 225 N Metro Blvd, Chandler, AZ 85226-3194
Region: United States > Arizona > Central Arizona > Chandler
Price Range: RM431 - RM974 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Phoenix Chandler/Fashion Center 3*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Odigeo and Priceline so you can book your SpringHill Suites Phoenix Chandler/Fashion Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Phoenix Chandler/Fashion Hotel Chandler
Springhill Suites Chandler
Hotel Style:
#14 Business Hotel in Chandler
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Phoenix Chandler/Fashion Center staff and other travellers.
1 question
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Berkeley, California
over a year ago

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Questions? Get answers from SpringHill Suites Phoenix Chandler/Fashion Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need a comfortable bed and a modern clean room look elsewhere as this Marriott property needs a facelift.”
 of 5 bubbles donaldw840, 13 Nov 2016 | Read review
“Inner courtyard facing room was pretty quiet except for stomping from above.”
 of 5 bubbles suramom, 26 Oct 2016 | Read review
“I'm a third floor person. No noise from above.”
 of 5 bubbles tripryank72, 24 Oct 2016 | Read review
“Try and get on the top floor. We heard movement above us, not too loud, but distracting if you like it really quiet.”
 of 5 bubbles dwigmaster, 4 Oct 2016 | Read review
“Book online for the best prices!”
 of 5 bubbles najah2016, 6 Jul 2016 | Read review
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