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Front desk personnel Scott was very rude and over talking me and not helpful. I was over charged and no one could answer or took responsibility for the mistake(Cortland initiated the charge) Shauna was short and curt. Very poor customer service. Rooms are subpar(caulking needs...More
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Response from Erica M, Manager at Hawthorn Suites by Wyndham Chandler/Phoenix AreaResponded 1 week ago
Thank you so much for staying with us and taking the time to write such a candid review. I want to apologize on behalf of our entire staff, we strive for perfection and i understand your frustration. Please allow us a chance to make it...More
We we put here by Residence Inn because the room we had booked there months ago was still under construction. They let us know this the day we were suppose to check in .They assured us Hawnthorn was the same quality. The room at the...More
Thank Chrisitne f
Response from Suzanne V, General Manager at Hawthorn Suites by Wyndham Chandler/Phoenix AreaResponded 5 weeks ago
I apologize that your stay was less than satisfactory. We do provide daily housekeeping so I apologize for any miscommunication from our housekeeper. I have followed up with our Housekeeping Supervisor to ensure this communication issue does not happen again. I am glad you found...More
US$80 - US$184 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Hawthorn Suites By Wyndham Phoenix Chandler Hotel Chandler ,
Thank you for your email. The hotel's last major renovation was in 2008, although improvements are ongoing. The pool temperature is set at 80 in the winter months. This particular type of roach the guest referred to is... More
Thank you for your email. The hotel's last major renovation was in 2008, although improvements are ongoing. The pool temperature is set at 80 in the winter months. This particular type of roach the guest referred to is common here in the Valley, which are known to infest even the most sanitary and well-organized homes and buildings. I want to assure you that we have a professional commercial pest control company that does treat the property regularly as we take every precaution to prevent against them. It truly was an isolated incident. If there is anything else I can assist you with, please let me know. Thank you.