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DoubleTree by Hilton Hotel Phoenix - Gilbert

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DoubleTree by Hilton Hotel Phoenix - Gilbert
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508 Reviews from our TripAdvisor Community

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Showing 504: English reviews
Indianola
Reviewed yesterday NEWvia mobile

We stayed here before and after our Grand Canyon hike. Appreciate the warm cookies at check in and the water always in the lobby. Rooms nice, no complaints. Liked the frig and microwave in the rooms. Only complaint is the bar on the first floor just beyond the lobby. The greasy food smell permeated the first floor when passing thru....

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Helpful?
Thank TumblerMom
Phoenix, Arizona
Reviewed 2 days ago NEW

Stayed at this hotel for work. Checked in Sunday evening and there was hair on my toilet and the sink. Called to see if they could move me to another room but they did not have anything available and said they would make sure they cleaned the bathroom. On Monday when I came back to the room there was still...

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Thank travelgirl255
Reviewed 4 days ago NEW

Have stayed here several times. It is clean and comfortable. Located near the San Tan Mall provides great dining and shopping experience. Rooms are clean and well lit. Bathroom was very clean. Would recommend to anyone staying in the south Phoenix area

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Helpful?
Thank Dale E
Chihuahua, Mexico
Reviewed 1 week ago

The reception area is very inviting and I found the rooms to be very clean and comfortable. I couldn't find a power outlet near to the nightstand where I could charge my cell phone, so there's no snooze time in the morning! I didn't see much of the staff, but when I did need something they were very helpful. Breakfast...

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Helpful?
Thank shawnl441
Huntley, United States
Reviewed 1 week ago

This hotel is part of the Hilton chain, but it was disgusting The stench of grease from the kitchen hit you as you entered the hotel and followed you all the way into your room. We finally had to open the window and keep the blower fan on constantly. DO NOT STAY HERE!!

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Helpful?
Thank anneV653AJ
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the...

Sierra Vista, Arizona
Reviewed 1 week ago

Requested ADA room was sold to another party. Room was reserved months before stay. Never received requested summary of charges. Overcharged for total services. No explanation given. This is NOT the brand of hotel that we expected. Past reputation was great. This property needs much improvement.

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Thank tja31357
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Tucson, United States
Reviewed 2 weeks ago

There was a bad smell throughout the lobby. It smelled as if someone had been frying fish near the lobby. It made my wife feel sick and she didn't want to stay there, but she had already checked in. Beds were very hard and uncomfortable. We didn't get a very good nights sleep. There were a couple of damaged spots...

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Helpful?
Thank Richard M
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Richard M, I'm sorry to hear about your experience and that you found our beds to be too hard for your comfort. It is our goal to ensure that every guest has a nice, comfortable stay with us and in your case I'm disappointed that we fell short. Thank you for providing your feedback and have a wonderful thanksgiving...

Tampa, Florida
Reviewed 2 weeks ago via mobile

Friendly staff, very clean, has nice sitting area's on 2nd floor has a restaurant and bar great for relaxing after a long day average size room for Hilton.only issue was they billed company card after telling them we would pay cash.

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Thank Shannon V
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Shannon V, Thank you for your wonderful review and for being our guest, we appreciate it! I'm sorry about the form of payment mix up, hopefully we were able to correct the mistake immediately. Thanks again and have a wonderful Thanksgiving holiday!

Scottsdale, Arizona, United States
Reviewed 2 weeks ago

Been here 5 times for business conference. Excellent access to wifi in room and conference rooms. Food was great. Easy access to local shops and restaurants. Clean, quiet, and easy to work. No reason to go anywhere else

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Thank Howard S
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Howard S, Wow! Thank you so much for your five star review and for being such a loyal guest, we appreciate it and we love hosting your conferences! We look forward to seeing you in the future and I hope you have a wonderful Thanksgiving holiday! :) All the best, Jennifer Bruce Sales Manager

Huntington Beach, California, United States
Reviewed 2 weeks ago

Stayed here because a legal conference was at the conference center that is part of the hotel complex. A medium sized shopping center (Macy's, Apple and a number of restaurants) is about 0.5 miles away. A golf facility is about 0.3 miles in the other direction. The hotel shuttle will take you there, and other nearby places. The area is...

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Helpful?
Thank Alan A
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Alan A, Thank you for taking the time to review your most recent stay with us! I'm glad to hear that you like our location - next to the SanTan Mall and Top Golf facility and we look forward to having you back in the future. Thanks again and have a wonderful day! :) Jennifer Bruce Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Region: United States > Arizona > Central Arizona > Gilbert
Price Range: RM457 - RM931 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travellers.
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
 of 5 bubbles Charley21, 7 Nov 2016 | Read review
“Top floors have very high ceilings.”
 of 5 bubbles 428barbiep, 29 Sep 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
 of 5 bubbles billl187, 28 Jul 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
 of 5 bubbles alanteam, 31 May 2016 | Read review
“Higher floor is better”
 of 5 bubbles chris1916, 17 May 2016 | Read review
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