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DoubleTree by Hilton Hotel Phoenix - Gilbert

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DoubleTree by Hilton Hotel Phoenix - Gilbert
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508 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Phoenix - Gilbert
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Showing 504: English reviews
El Dorado Hills, United States
Reviewed 3 weeks ago

Staff very pleasant and helpful! Adam, bartender at many events was extremely nice! Very funny and just great to be around! Great to have a fridge in the room because the Strawberry salad from the restaurant was so big I had dinner the next evening!

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Helpful?
Thank dianea675
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Dianea675, Thank you for the great review! I'm so glad you enjoyed your time here and I'll be sure to pass on your kind words to Adam - he's a great part of our team! Thanks again and have a wonderful day!

Reviewed 3 weeks ago via mobile

This is a great hotel overall. The business meeting space and staff were great. However, the carpeting in the room was terribly stained and it needs to be replaced. The room was large and comfortable with a high ceiling compared to others.

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Helpful?
Thank Richard S
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Richard S, Thank you for taking the time to review your most recent stay with us, we appreciate it! I'm sorry to hear about the carpeting in your room, we are taking immediate action to ensure another guest doesn't have the same experience. Thank you and have a wonderful day, Jennifer Bruce Sales Manager

Reviewed 4 weeks ago

We picked this hotel because of location. It was overpriced for the condition of the property. The room was a great size, however, the carpet was so stained that it didn't feel clean. It was bad! The beds were comfortable but the pillows were hard. They try to accommodate both sides of the room with one TV. I was in...

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Helpful?
Thank Charley21
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Charley21, I am so sorry about your experience. I’m embarrassed to hear about the condition of your carpet, this is certainly not indicative of our service and standards and I can assure you we are taking immediate action to ensure this doesn’t happen to another guest. I do hope you will give us another chance as I know we...

Butte, United States
Reviewed 2 November 2016

This hotel is very pleasant, and the staff are excellent. Expensive though at this time of year (October). It is well located to get around Mesa and Chandler, close to the Mesa airport also. Close to many malls if you like to shop.

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Helpful?
Thank Alyson H
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Alyson H, Thank you for taking the time to review your most recent stay with us and for being our guest, we appreciate it! We're glad that you liked our convenient location and I'll be sure to pass on your kind words about our staff! All the best, Jennifer Bruce Sales Manager

Carlsbad, United States
Reviewed 27 October 2016

I stay here all the time when traveling to Gilbert, AZ . It is a very nice, clean hotel and the Staff are Amazing! Warm and Friendly and very inviting. We often eat in the bar area or just stop to have a drink at the end of a long day and the staff that works this area are always...

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Helpful?
Thank Edward M
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Edward M, Thank you so much for taking the time to write this fantastic 5 star review. There is nothing we love to hear more than our guests sharing their experience with us! Your kind words regarding the service of our staff are greatly appreciated and we look forward to welcoming you back the next time you're in town....

Boise
Reviewed 27 October 2016

Had a great three day stay at this Hilton - best hotel in the area. Easy access to nearby shopping and food as well as freeway. Will definitely be using this hotel again in the future. Staff was very friendly and accommodating.

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Helpful?
Thank spU4083MC
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear SpU4083MC, Thank you soo much for your wonderful review and for being our guest, we greatly appreciate it and we look forward to your next visit! All the best, Jennifer Bruce Sales Manager

Chicago, Illinois
Reviewed 18 October 2016

Room okay. Checked in after 11pm. No room service available. Bed was comfortable. Breakfast on Sunday ended at 11.. should have had brunch available for those at weddings, sleeping in etc. Asked for an extra hour past check out time to swim and then shower and were told it would be a charge for half a day. were unwilling unless...

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Helpful?
Thank mandbchikko
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Mandbchikko, I'm sorry you were disappointed with your stay. We will certainly take your comments about after-hours room service and brunch into consideration as we're always striving to give our guests the best experience we can. I do hope you will give us another chance in the future as I know we can make it up to you. All...

Memphis, Tennessee
Reviewed 17 October 2016

You may get discriminated against!!!! As I did at breakfast. The waitress acknowledge me but kept serving other customers even those that can after me. I watched those customers get served and left as a sat there. All tye front desk could say was I'm sorry. I guess my complaint was a normal complaint to them. They also need to...

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Helpful?
Thank 471nothappy
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear 471nothappy, It is with great concern and regret that I read your review about your most recent stay with us and how you felt discriminated against. First and foremost, on behalf of our hotel, I would like to personally apologize for your experience. We did talk to our restaurant staff about the incident and she was sincerely apologetic, she...

Simpsonville, South Carolina
Reviewed 15 October 2016

Positive: Location is easy to get to with free parking; close to shopping and restaurants; friendly staff; size of room was nice; pool and outdoor dining area great; pool is small but clean and provided towels; nice variety of equipment in workout room. Mixed: Hotel room was generally clean although shower curtain and carpeting had some stains; furniture setup in...

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Helpful?
Thank Onaclearday
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Onaclearday, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize you were disappointed with certain aspects such as the coffee and the breakfast. We will keep your comments in mind as we continue to evolve our guests' experience moving...

Show Low, Arizona
Reviewed 14 October 2016

The hotel is fairly new. It was clean and well taken care of. The room we stayed in was nicely furnished. The bed was very comfortable. All hotel staff were pleasant, friendly, and helpful. Would recommend to anyone.

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Helpful?
Thank mackphx
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Mackphx, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests enjoying their experience with us! Your kind words regarding the service of our Staff are greatly appreciated. Thanks again and we look forward to welcoming you back in the future! Jennifer Bruce Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Region: United States > Arizona > Central Arizona > Gilbert
Price Range: RM457 - RM887 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travellers.
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
 of 5 bubbles Charley21, 7 Nov 2016 | Read review
“Top floors have very high ceilings.”
 of 5 bubbles 428barbiep, 29 Sep 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
 of 5 bubbles billl187, 28 Jul 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
 of 5 bubbles alanteam, 31 May 2016 | Read review
“Higher floor is better”
 of 5 bubbles chris1916, 17 May 2016 | Read review
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