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Called prior to checking in for availabilty on king suites instead of the queen studio. Was told rooms should be available upon check in.
Got here after a long drive. Was not acknowledged as a spire, let alone IHG member. No mention of ammenity bag...More
1 Thank lolo_pastouche
Response from IHGService, Guest Relations Manager at Staybridge Suites Phoenix/GlendaleResponded 19 March 2016
Thank you for your feedback and for being an IHG Rewards Club Spire Elite. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and the IHG...More
This isn't a fancy hotel, but it met our requirements. The room was quiet, the air conditioning wasn't too obnoxious and the room was spacious. Breakfast was basic but ok. The pool was nice and it wasn't too crowded during our stay.More
Response from GlendaleMGR2, General Manager at Staybridge Suites Phoenix/GlendaleResponded 17 February 2016
Thank you so much for your review. We are glad that we were able to meet all your expectations for your stay. We hope next time we can WOW you! Hope to see you again soon and thank you again for your time...More
Staybridge Suites is like a home away from home. Karla at front desk is sweet and is good at her work. Breakfast is good,laundry is free, the rooms and entire hotel are spotless and clean. This is a First Class hotel w/cooking facilities in your...More
Response from GlendaleMGR2, General Manager at Staybridge Suites Phoenix/GlendaleResponded 7 February 2016
Thank you so much for your wonderful feedback. I will be sure to let Karla know what a great job she is doing! We look forward to seeing you again soon and greatly appreciate you taking the time to tell other travelers about...More
The hotel is average for a mid-range extended stay hotel. They had a nice breakfast too.
The best thing about this hotel is it's proximity to the Gila River Arena for Coyotes games. You're never going to be wanting for food with the whole entertainment...More
Response from GlendaleMGR2, General Manager at Staybridge Suites Phoenix/GlendaleResponded 24 January 2016
Thank you so much for your review. We are glad you were able to take advantage of our great location right next to WestGate and Gila River Arena. We are so sorry for the issue with the Wi-Fi, we are just finishing up...More
I arrived pretty late at night for a one night they. Corey and Karla were amazing (I hope I spelled their names correctly)! I received a room upgrade after a small misunderstanding about my IHG points and it made all the difference. The staff was...More
1 Thank Ali Y
Response from GlendaleMGR2, General Manager at Staybridge Suites Phoenix/GlendaleResponded 11 January 2016
Thank you so much for this wonderful feedback. I will be sure to pass on your compliments to Corey, Karla and the breakfast team. We are so glad you enjoyed your time with us and hope to see you again soon!