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Birchwood Hotel

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Birchwood Hotel
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537 Reviews from our TripAdvisor Community

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Showing 511: English reviews
Durban, South Africa
Reviewed 19 November 2016 via mobile

This hotel is conveniently situated near the Johannesburg Airport. The hotel offers free shuttle services which is awesome. The hotel is huge with lots of conference rooms and eateries. Theres golf carts that will transport you around the hotel if you dont want to walk. The rooms are modern with aircon flatscreen tv's and a fridge.

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Helpful?
Thank HiltonGanesen
Greg H, Manager at Birchwood Hotel, responded to this review

Dear HiltonGanesen, Thank you for your review, We appreciate your valued feedback and are happy that you enjoyed our proximity to OR Tambo as well as so many features offered on the property.

Limpopo National Park, Mozambique
Reviewed 19 November 2016

Very good place and staff love clients. One can come with family in future and share with my friends so that we can come and make our functions there. I have realised that I can manage to read with no any distub

Review collected in partnership with this hotel
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Helpful?
Thank baloyiz
Greg H, Manager at Birchwood Hotel, responded to this review

Dear baloyiz, We are pleased that you enjoyed your time with us! Birchwood would love to host your functions in the future and we look forward to working with you!

Pretoria, South Africa
Reviewed 18 November 2016

I had a great time , the improvement to be done is just to dust the rooms before the guest arrives .I wont mine coming back this time for pleasure not work so I can enjoy long sleeps and breakfast. Keep up the good work. God bless.

Review collected in partnership with this hotel
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Helpful?
Thank cm325
Greg H, Manager at Birchwood Hotel, responded to this review

Dear cm325, Thank you for your review, We are pleased that you enjoyed your time with us and have noted your comments regarding the dust. This is not acceptable from our side, and we apologise for this. That being said, we look forward to welcoming you back again!

Windhoek, Namibia
Reviewed 17 November 2016 via mobile

It's now my third day here at this beautiful hotel room 522 and going home tomorrow 18/11/2016 and up to now, I'm just amazed at the operational level of this Hotel. I really have to comment everyone, management and all staff for an amazing work that you are doing. Everything is just awesome. The staff are so helpful and always...

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Helpful?
Thank JacquesRenata
Greg H, Manager at Birchwood Hotel, responded to this review

Dear JacquesRenata, Thank you for your review! We appreciate your feedback and are pleased that all aspects of your stay were as we intended them to be. You are most welcome and we look forward to seeing you again!

Johannesburg, South Africa
Reviewed 17 November 2016

Was here for a week for our annual budget conference. Does not come anywhere close to previous years venues we have visited. No-one enjoyed the food at lunchtime. Buffet style of average quality which was quite cold. The conference room was not set up properly on the days we had additional delegates. This place may be ok for the larger...

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Helpful?
Thank Ann C
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Ann C, Firstly, thank you for your comprehensive review. The experience had clearly was not a suitable level of standard, and far beneath anything that we'd like to provide. We apologize for the lack of delivery in so many areas. We can assure you, this is not taken lightly. Upon your return, it will indeed be the level that...

Richards Bay, South Africa
Reviewed 16 November 2016

I really had such a great time, it very relaxing. I slept more than ever before. Breakfast was awesome! The staff are very welcoming. The only problem was the wifi which got finished quickly. I will definitely return again with the family its such a huge place even the Mall is near the hotel. Its very much convenient because its...

Review collected in partnership with this hotel
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Helpful?
Thank z0dwa
Greg H, Manager at Birchwood Hotel, responded to this review

Dear z0dwa, Thank you for your review, While we appreciate the fact that you will return as well as your feedback regarding our staff and proximity to the mall and airport - we would also like to apologise for you not getting the adequate experience with the WiFi. Please note, we are looking at ways to improve this service. We...

East London, South Africa
Reviewed 16 November 2016

Reception is not in tune with the kitchen closing time at the grill 120 which creates a unpleasant feeling when you arrive at 10pm to be told that u must order quickly as the kitchen is closes at 10pm but drinks are served till 11pm contrary to what reception as told the client, and reception does not answer the phone...

Review collected in partnership with this hotel
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Helpful?
Thank 25denzilk
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 25denzilk, Thank you for your review, The experience described regarding the miscommunication and lack of service delivery regarding the OneTwenty Restaurant and delay of the gold cart, as well as our Main Reception providing incorrect information as well as not answering the phone - are issues that are not acceptable from our side. These will not be ignored and...

King William's Town, South Africa
Reviewed 15 November 2016

If you can tighten floor management at the restaurant built next to the reception. The servers did not care of new people coming for dinner and one had to go to the cashier (young and tiny black lady with spectacles) whose attitude was so bad (arrogant actions)

Review collected in partnership with this hotel
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Helpful?
Thank kh0lisilem
Greg H, Manager at Birchwood Hotel, responded to this review

Dear kh0lisilem, We would like to express our concern as to the clearly unacceptable incident at the BC Cafe next to our Reception. The fact that you experienced unhelpful, unfriendly staff as well as a lack of service is not acceptable. I'd like to request that you email me with your contact details in order that our Restaurant Manager, can...

Inverness, United Kingdom
Reviewed 14 November 2016

I stayed at the Birchwood for 2 nights before flying out to the UK. I stayed in the value stay rooms which were very clean and comfortable. The hotel is situated close to the airport and shopping centre with complimentary transfers being offered to both. It is quite a noisy hotel as you are right in the flight path of...

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Helpful?
Thank ThisPandaTravels
Greg H, Manager at Birchwood Hotel, responded to this review

Dear ThisPandaTravels, Thank you for your review, We appreciate your feedback regarding the rooms and are pleased that you found them to be to our standard in terms of cleanliness and comfortable. The noise, unfortunately, is a result of the proximity to OR Tambo whereby the flight path is above us on certain days. The noise from other guests, is...

East London
Reviewed 14 November 2016

Before we arrived at the hotel we were promised free Wi-Fi.I just opened the phone and without even logging in to check emails it was finished.I enquired,and I didn't like the way the staff handled the matter.They seemed defensive and I decided to leave the matter.I travel monthly and I stay in hotels that offer free Wi-Fi,therefore I know when...

Review collected in partnership with this hotel
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Helpful?
Thank nosie621
Greg H, Manager at Birchwood Hotel, responded to this review

Dear nosie621, Thank you for your review, We would like to express our sincerest apologies for the incident regarding the WiFi, especially that you found the assistance to not meet your expectations. This certainly will be investigated internally and again, we express our sincerest apologies.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Birchwood Hotel and OR Tambo Conference Centre is South Africa's leading business-to-business conferencing facility, catering to hundreds of business travellers from all over the world each year. Over 17 years of experience in hospitality, and in understanding the needs of our guests, coupled with a location that is hard to beat, are the secrets to our success at the Birchwood Hotel. Added to our "success formula" is our staff who are highly trained and dedicated to exceeding the expectations of our guests. The Birchwood Hotel offers 665 accommodation rooms, 60 on-site venues, three restaurants, including a fine-dining steak-house, a café and wine bar for quick meals and drinks and our aviation bar, for relaxing after a hard day's business. Other facilities include the Mangwanani African Day Spa, a gym, pool and squash courts. We at the Birchwood Hotel pride ourselves on the exceptional service of our staff and their dedication to ensuring all our guests' needs and preferences are catered for. With our large range of venues and facilities which enables us to host any sized event, whether it be for two delegates or 3000 delegates, we guarantee the all-important personal touch, by ensuring flexibility and affordability for all event types and budgets. Let us at the Birchwood Hotel assist you with your next conference, banquet, product launch, exhibition, wedding or accommodation needs, because as Gauteng's premier hospitality hub we endeavour to make your occasion our occasion! ... more   less 

Additional Information about Birchwood Hotel

Address: Viewpoint Street | Bartlett, Boksburg 1459, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Boksburg
Price Range: RM275 - RM518 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Birchwood Hotel 3.5*
Number of rooms: 665
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Also Known As:
Birchwood Hotel Boksburg
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Questions & Answers

Here's what travellers have asked, with answers from Birchwood Hotel staff and other travellers.
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Questions? Get answers from Birchwood Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles AltaV, 21 Dec 2016 | Read review
“Stay away from room 1008 - no cellphone reception and wi-fi connectivity. Spend a bit more and book at SilverBirch.”
 of 5 bubbles sanjaybmwx1, 17 Dec 2016 | Read review
“The individual rooms are spread over the complex and there are different options at different prices to choose from.”
 of 5 bubbles Piyaw, 14 Dec 2016 | Read review
“Value stay rooms are quiet noisy”
 of 5 bubbles ThisPandaTravels, 14 Nov 2016 | Read review
“Depends on whether you want to be near the lobby area, the conference center, the spa, or the Grill restaurant.”
 of 5 bubbles D2612CWgarym, 10 Nov 2016 | Read review
5 of 5