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Protea Hotel by Marriott OR Tambo Airport

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Protea Hotel by Marriott OR Tambo Airport
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952 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott OR Tambo Airport
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Showing 816: English reviews
Reviewed 4 February 2017 via mobile

Internet I stayed at this hotel for a business trip. Internet speed was diabolical only 1 to 2 MBS. Assuming that most using the hotel as part of a business trip, this makes only the very basic connectivity possible. If you are needing to remotely connect, forget it! I did call the reception but they explained that the guest internet...

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Helpful?
1Thank AlanandBridget H
Natalie B, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear AlanandBridget H Thank you for taking the time to review our establishment. It is disappointing to hear that we had on many occasions fallen short of meeting your expectations. This is not a true reflection of our service levels that we are proud of offering our GUESTS. Please accept our sincere apologies for the lack of respect on the...

Kent
Reviewed 3 February 2017

Cool aviation theme to the hotel, friendly welcoming staff who did their best to get our room ready slightly early for us before the standard check in time. Easy to get there with the complimentary transfers every half an hour from the airport.Also they offer on request transfers to and from the closest Gautrain station a few minutes' drive away,...

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Helpful?
Thank SophieL_10
Natalie B, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear SophieL-10 Thank you for taking the time to send through feedback on your stay with us. It is always a pleasure to hear that our GUESTS have enjoyed their stay with us. We will most definitely share your feedback with the TEAM so as to motivate them to continue putting in the effort to ensure our GUESTS receive the...

Pender Island, Canada
Reviewed 25 January 2017

I chose this hotel as it was close to the airport and it was affiliated with Marriott hotels who have a good reputation. I also talked my wife's two sisters to book here as a start to our trip to South Africa. Unfortunately this hotel has proved to be a bad choice. The decor makes you feel you are arriving...

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Helpful?
Thank Bruce M
Natalie B, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear Mr Bruce M Firstly I would like to thank you for your valued feedback on your stay with us. I would like to sincerely apologize for us not meeting your expectations. It was great being able to touch base with yourself directly and we have addressed all your concerns with the relevant TEAM members so as to ensure that...

Syracuse, New York
Reviewed 25 January 2017

We stayed at this hotel twice in December 2016 as part of a tour group. Located outside of JNB airport on other side of highway, it is about a 5-10 minute drive by free hotel shuttle bus. Protea Hotel chain was bought by Marriott in late 2015 and name change over to "by Marriott" occurred in October 2016. This is...

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Helpful?
Thank REVJCF
Natalie B, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear REVJCF Firstly I would like to thank you for your valued feedback on your stay with us during December. It is disappointing that we have on many occasions during your stay dropped the ball and missed opportunities to ensure that your stay is a memorable one. I assure you that this was not a true reflection of the service...

Bristol, UK
Reviewed 23 January 2017

A good transit hotel which I would think is the reason most people would stay here. Room very clean and the aviation theme makes the hotel slightly unusual and a little different from many chain hotels. Shuttle bus works well. Good breakfast and pleasant staff. Very close to the airport but my room (facing away) was very quiet. Good views...

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Helpful?
Thank SlothBristol_UK
Natalie B, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear SlothBristol_UK Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to...

Reviewed 19 January 2017 via mobile

Just average. Efficient shuttle staff. Didn't get assistance with the bags - a bit of a put off. Front desk staff was polite so that was good but the bath tub was old and peeling off at the base. Otherwise all else OK. Not as nice as its portrayed to be.

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Helpful?
Thank Hlengy M
Natalie B, Guest Relations Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear Hlengy M Thank you for taking the time to share your recent experience at the Protea Hotel O.R. Tambo Airport with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my...

Washington DC, District of Columbia
Reviewed 15 January 2017

Free shuttle to/from the airport, a comfortable night's rest after 24 hours of travel, and fulfilling meals. It's a great stay close to the airport with blackout curtains and efficient sound-proof windows, plus the courtyard is a fantastic spot to lounge and get some work or reading done.

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Helpful?
Thank Sebastian S
Natalie B, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear Sebastian S It gives us great pleasure to hear that you had thoroughly enjoyed your stay with us and that we not only met but exceeded your expectations. We pride ourselves in offering our GUESTS the best service possible and I will be sure to share your comments with our TEAM to motivate them in keeping up the hard...

New York City, New York
Reviewed 12 January 2017

A boutique hotel that embraces it's proximity to the airport in Johannesburg. The aviator themed hotel offers a free airport shuttle, a 24 hour bar, excellent linens and a comfortable bed. S.A. and European outlets in the room, friendly staff, and reasonably priced. An inexpensive 5 minute Uber to and from the hotel too.

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Helpful?
Thank TravelMonster555
Natalie B, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear TravelMonster555 It gives me great pleasure to read your lovely compliments and it makes me proud to share these compliments with my TEAM to motivate them in keeping up their hard work to ensure our GUESTS experience the best possible service. We are extremely happy to have not only met but exceed your expectations and we look forward to...

London
Reviewed 11 January 2017

Very good for the price. Comfortable room and amenities were good considering the cheap price of the room. The guys on the front desk were excellent and I was able to gain access to my room early, which was a blessing as I'd just arrived from a longhaul flight. Only slight disappointment for me was the breakfast. It was expensive...

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Helpful?
Thank Miranda C
Natalie B, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear Miranda C Firstly thank you so very much for sharing your feedback with us. In an effort to ensure great service from all of our STAFF we appreciate having the necessary tools to assist us in knowing where improvements are needed. We are extremely happy to hear that you would not hesitate to stay with us again and we...

Seattle, United States
Reviewed 9 January 2017

Stayed here three different times during a long trip to SA. Staff always helpful, rooms modern and clean with nice outdoor areas. Decent dinner in restaurant and good breakfasts. Shuttle to airport ran often and was very convenient.

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Helpful?
Thank Amy S
Natalie B, General Manager at Protea Hotel by Marriott OR Tambo Airport, responded to this review

Dear Amy It gives me great pleasure to have read your lovely feedback and we will most definitely share this with our TEAM in order to motivate them to keep up the good work. We are pleased to have both met and exceed your expectations and we hope to have you stay with us again in the near future. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel by Marriott OR Tambo Airport - Best Location, Ultimate Convenience. The pristine four-star Protea Hotel OR Tambo Airport is set in the heart of Kempton Park, minutes from OR Tambo International Airport, South Africa's largest airport. An aviation enthusiast's paradise, the hotel is themed around an aircraft hangar. The industrial ambiance of the hotel is felt in the polished concrete floors, steel finishes, chrome lighting and top to bottom windows. Order a cocktail at the long, steel aircraft wing that is the bar, sink into a comfortable couch and relax as you watch the aero planes cruise to the landing strip. The lounge provides a peaceful setting with WiFi access where business travellers can conduct informal meetings. Time-conscious local and international business travellers can enjoy a convenient location 35 minutes from Sandton and Pretoria and is situated 800m from the Rhodesfield Gautrain Station. Protea Hotel OR Tambo Airport offers complimentary shuttles to and from OR Tambo International Airport between 06h15 and 22h45 daily, as well as a shuttle to and from Rhodesfield Gautrain station on request. Whether you're stopping over or have an extended business stay ahead, Protea Hotel O.R. Tambo Airport has it all - trendy pool area, funky bar and The Warehouse restaurant. ... more   less 

Additional Information about Protea Hotel by Marriott OR Tambo Airport

Address: Corner of York & Gladiator Streets | Rhodesfield, Kempton Park 1619, South Africa (Formerly Protea Hotel O.R. Tambo Airport)
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Price Range: RM372 - RM829 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott OR Tambo Airport 4*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Agoda and Hotels.com so you can book your Protea Hotel by Marriott OR Tambo Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel By Marriott OR Tambo Airport South Africa/Kempton Park
Hotel Style:
#7 Luxury Hotel in Kempton Park
#9 Business Hotel in Kempton Park
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott OR Tambo Airport staff and other travellers.
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Houston, TX USA

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Questions? Get answers from Protea Hotel by Marriott OR Tambo Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room that does not face the airport”
 of 5 bubbles 110349, 16 Mar 2017 | Read review
“Travellers must choose Airport view when they check in”
 of 5 bubbles guestgB7080CK, 9 Mar 2017 | Read review
“Pick a room on the parking lot side, much quieter.”
 of 5 bubbles 54dl, 13 Feb 2017 | Read review
“Make sure you have a room facing the parking lot. The road on the other side is very noisy.”
 of 5 bubbles BruceM53, 25 Jan 2017 | Read review
“Upper room facing airport for better view.”
 of 5 bubbles REVJCF, 24 Jan 2017 | Read review
5 of 5