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Southern Sun Pretoria

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#13 of 73 Hotels in Pretoria
Certificate of Excellence
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Southern Sun Pretoria
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234 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Polokwane, South Africa
Reviewed 13 December 2016

Great experience ever and I would recommend Southern Sun Hotel to friends and family. The staff members of the hotel very professional and have love at heart of what they do, that makes the hospitality extremely enjoyable.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank khanyisox
Management response:

Good Morning Thank you so much for your feedback. The team and I are very happy that you enjoyed your stay with us. We at Southern Sun Pretoria pride ourselves on the quality of service we deliver. We will continue to create great guest experiences.

Durban, South Africa
Reviewed 8 December 2016

The hotel is central providing easy access to most of the places around the CBD of Pretoria and secure safe parking. The employees are friendly and caring. The rooms are spacious and clean. I use this hotel every time I'm around Pretoria for business.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank simlindilej2016
Management response:

Good Morning Let me say from the onset that delviering great guest service is key. We at Southern Sun Pretoria pride ourselves on the qulaity of service we deliver. I wil pass this on to the rest of te team, we are most delighted that you found your stay enjoyable. We look forward to welcoming you back in the near...

Reviewed 7 December 2016 via mobile

On arrival at reception the attendant was very helpful. He tried his best to access my profile but in vain. He suggested that I try the next day as I should not lose out on points. The room was large and comfortable. Very clean and appealing. When I went to the restaurant for dinner most of the food at the...

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Helpful?
Thank Rajendran G
Management response:

Good Morning The team and I are very happy that you enjoyed your stay. This is what we strive for as a team. For us at Southern Sun Pretoria we know that delivering great guest service is key. We pride ourselves on the quality of service that we deliver. The team and I look forward to seeing you again in...

Cape Town Central, South Africa
Reviewed 7 December 2016

The rooms are a bit dated and ageing. The side of the Hotel facing the road is quite noisy with taxis hooting etc. Ask for a room facing the pool Halaal food is an additional R400 over and above the rate for a Dinner, Bed and Breakfast- which is EXHORBITANT!! (it would be more fair to deduct the Bed and...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
1Thank Mohamed R
Management response:

Good Morning Let me say from the onset that delivering great guest service is key. We pride ourselves on the quality of service that we deliver. This is certainly not indicative of our normal high standards. I am most disappointed to learn of your experience, and can assure you that your feedback has not fallen on deaf ears. The necessary...

Secunda
Reviewed 4 December 2016

Rooms very nice and clean. treatment by staff good and respectful. Enjoyed breakfast. Well treated during checking in and check out, my luggage well taken care of. I could not eat dinner because I wanted room service but I was told that my vouched did not cover that, and I accepted.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank juttys
Management response:

Good Morning Thank you for choosing to stay at Southern Sun Pretoria and giving us your valuable feedback. The team and I always strive to deliver the best guest service. We pride ourselves on the quality of service we offer to all our guest. The team and I look forward to welcoming you back again.

Grahamstown, South Africa
Reviewed 17 November 2016

I often stay in the tsogo/southern sun hotels, especially in Johannesburg and port Elizabeth, where I have come to expect a relatively comfortable stay and pleasant staff. By comparison, the Pretoria hotel falls far short. The food was not good, the restaurant untidy and staff inattentive. My room, was hot and stuffy, and the noisy air conditioner did nothing to...

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Helpful?
Thank youngcs2001
Management response:

Good Afternoon Let me say from the onset that delivering great guest service is key. We at Southern Sun Pretoria pride ourselves on the quality of service that we deliver. This is certainly not indicative of our normal high standards. I can assure you that the nessary corrective action and measures has been taken and put in place. I am...

Durban, South Africa
Reviewed 11 November 2016

These cannot be regulated it must be purely voluntary.They should be better left to option of individuals as a matter of conscience.We cannot regulate nor can we regulate how mucheach individual should give as a tip.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank san803
Management response:

Good Afternoon Thank you very much for your feedback. We at Southern Sun Pretoria pride ourselves on the qulaity of service that we deliver. Your feedback has not fallen on deaf ears and I can assure you that the relevant corrective action has been taken and put in place.

Durban, South Africa
Reviewed 7 November 2016

The two ladies who checked me in were not friendly and welcoming at all. Maybe they had had a bad day. My sleep was rudely interrupted by hooting taxis outside my window. When I had breakfast I almost choked on the fish scales which had not been removed. Horrible!

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank mlondolozim2016
Management response:

Good Day Let me say from the onset that deilvering great guest service is key. We at Southern Sun Pretoria pride ourselves on the qulaity of serivice that we deliver. I want to thank you for your feedback and can assure you that the relevevant corrective and measures has been taken and put in place.

nelspruit
Reviewed 24 October 2016

The room was clean and the service was good but the food was not nice at all.I was impressed by the surprise birthday cake that they baked for my friend and it was very sweet to sing happy birthday for her.We enjoyed our evening and we have beautiful photos.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank lungilem2015
Management response:

Good Day Thank you so much for your valuable feedback. We at Southern Sun Pretoria pride ourselves on the quality of serivice that we deliver. I can assure you that we have looked into your feedback and that the necessasy corrective action and measures has been taken and put in place. The team and look forward to seeing you again.

Pretoria, South Africa
Reviewed 20 October 2016

We booked conference facilities for a week and the service was good, venue clean tidy. above all i have enjoyed the food. The staff was efficient, visible and available throughout the week. well done guys, keep up the good work.

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Helpful?
Thank Matlale
Dominic A, Front Office Manager at Southern Sun Pretoria, responded to this review

Dear Matale, Thank you for taking the time to inform us on your recent stay at the hotel. Thank you for the excellent feedback as this not only shows that we are on the right track, but is also a motivator to keep on delivering the high standard that we strive to deliver to all our guests. I hope we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Located within walking distance of the city centre, the business hub and several top-notch attractions, the Southern Sun Pretoria Hotel is a favorite amongst visitors to South Africa's capital city. While you’re there be sure to visit the Zoo, the State Theatre and the Union Buildings. A stay at this luxury hotel will have you falling in love with this charming city in the blink of an eye. ... more   less 

Additional Information about Southern Sun Pretoria

Address: cnr Steve Biko and Pretorius Streets, Arcadia, Pretoria 0083, South Africa
Region: South Africa > Gauteng > Pretoria
Price Range: RM477 - RM745 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Pretoria 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Southern Sun Pretoria Hotel Pretoria
Hotel Style:
#5 Business Hotel in Pretoria
#9 Luxury Hotel in Pretoria
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Questions & Answers

Questions? Get answers from Southern Sun Pretoria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room towards the pool - not towards the streets! The streets are noisy”
 of 5 bubbles Anders_Houmoller, 15 Dec 2016 | Read review
“Ask for a room that does not overlook the busy road”
 of 5 bubbles youngcs2001, 16 Nov 2016 | Read review
“Rooms facing the pool are quieter, but all the rooms I've used whether a suite, family or standard are spacious and homely.”
 of 5 bubbles usandam, 29 Sep 2016 | Read review
“Don't choose a room facing the road!”
 of 5 bubbles JeromeKiley, 23 Sep 2016 | Read review
“Get a room overlooking the pool”
 of 5 bubbles dublinmammy2014, 26 Aug 2016 | Read review
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