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Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
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470 Reviews from our TripAdvisor Community

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Showing 404: English reviews
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Paris
Reviewed 5 days ago NEW

Three nights stay. Central location, but very vew shops or restaurant around. After two rooms that were not corresponding to my booking, I was given a nice one, well equipped. Breakfast is good. But there is general lack of quality in the service. 4 examples for a single stay : 1. I had a room overlooking the entrance of the...

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Helpful?
Thank xavierfrance
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear xavierfrance, We appreciate you staying with us and providing us with your detailed feedback. I am deeply troubled to hear about your experience at our hotel and I can really understand your disappointment. Your room allocation should have been correct from the start. The matters you raised, i.e. the orange juicer, the incorrect billing and the overall behaviour you...

Stockholm, Sweden
Reviewed 1 week ago via mobile

This Sheraton is ripe for an upgrade. Dark boring lobby w dirty chairs. Rooms are so old. Ok beds and clean sheets. Poor WIFI and not a very inspiring selection of TV channels. AC is noisy. Restaurant is nothing special, and of course they have the usual boring buffe that you find all over Africa. Not recommended. Breakfast is very...

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Helpful?
Thank Torgny K
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Torgny K, Thank you very much for reviewing our hotel and for sharing your feedback with us. We put a lot of emphasis and passion in delivering exceptional service to all our guests and I'm saddened to read that we have failed you on this occasion. Your opinion is very important to us and your concerns will be addressed...

Reviewed 1 week ago via mobile

Stayed for 1 night between business events, so for a little chill. And it was a chill. Perfect location: Union buildings and the wonderful garden just across the street. A nice sauna (does what sauna has to do). Breakfast: perfect SPA: I had one of best massages I ever had, really healing and relaxing. Recommended:)

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Helpful?
Thank Inga S
Sydney, Australia
Reviewed 2 weeks ago

This hotel has anything and everything you could want.Rooms are very spacious ,well appointed and quiet.Meals excellent.Our room overlooked the park which has an enormous (storeys high)bronze statue of Nelson Mandela and a super view of the Union Building high on the hill.We had an issue with a booked city tour.The problem was handled extremely well and sorted quickly.Staff very...

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Thank Linda J
Perth, Australia
Reviewed 2 weeks ago via mobile

The welcome we received was lovely, when entering our room we were amazed by the view of the union buildings. The buffet at breakfast was probably the best I had ever come across. We only stayed here for 3 nights and wish it was longer.

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Helpful?
Thank Kelly M
Prieska, South Africa
Reviewed 2 weeks ago

I had a great stay at the hotel, I stayed for one night and it had me wishing I had booked for more. The staff were friendly and welcoming the service was great. the hotel is clean and comfortable. The rooms are big enough and comfortable. We enjoyed our stay at the hotel, this was our second stay and definitely...

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Thank SeemelaOP
United Kingdom
Reviewed 2 weeks ago

Stayed here as part of a large group after leaving the Blue Train. But as the train was 7 hrs late we never got to eat the evening meal although they kept it going until 10 pm. No water was provided in the room.. not everyone drinks tea or coffee. No double bed just 2 singles but everything was in...

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Thank sunshiner
Wakefield, United Kingdom
Reviewed 3 weeks ago

Not far from Entebbe Airport which is nice after a long journey, great pool area with views over victoria lake, rooms are very comfortable and spacious. Food excellent and good choices, nice and quiet.

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Thank SANDY M
Hartford, Connecticut
Reviewed 3 weeks ago

This is a nice hotel with spacious rooms facing the Union Buildings. The staff was helpful in arranging transportation and efficient in getting us booked in as we came as a large group from the Blue Train.

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Thank whataboutthecustomer
Reviewed 3 weeks ago via mobile

Excellent location, Service is good. The rooms are big enough, I feel the rooms could be improved. The food is wonderful, entertainment was on point. They attempt to make you feel special and address concerns with due diligence,which is nice.

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Helpful?
Thank Tshepo Moffat S

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Region: South Africa > Gauteng > Pretoria
Price Range: RM394 - RM660 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Spa Hotel in Pretoria
#5 Romantic Hotel in Pretoria
#8 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pretoria Hotel staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the East are more quitter and have the view of the beautiful union building.”
 of 5 bubbles SeemelaOP, 7 Mar 2017 | Read review
“Bring water”
 of 5 bubbles sunshiner, 4 Mar 2017 | Read review
“The sixth floor in the Club Rooms with the Sheraton Club lounge are amazing!”
 of 5 bubbles BeckyWardle23, 9 Feb 2017 | Read review
“Ask for a room with a view of the Union Buildings.”
 of 5 bubbles Alison_R_Travel_Mad, 31 Jan 2017 | Read review
“Rooms looking towards the Union Buildings seem more quiet”
 of 5 bubbles Vaquitalekker, 22 Jan 2017 | Read review
5 of 5