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The Palace Resort

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The Palace Resort
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85 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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Greater Johannesburg, South Africa
Reviewed 6 days ago NEW

Beautiful views. Comfortable beds. Clean everywhere. Customer service is the best. Friendly and professional staff. The building set up is amazing. The pool was under construction, that was the only disappointing thing.

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Helpful?
Thank 284palesam
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to tell us about your time spent at The Palace All Suite. We are so glad that you enjoyed your experience and I will most definitely pass your comments onto the rest of the team. We look forward to always welcoming you back and next time you can enjoy the pool! Kind regards, Shamini...

Paris, France
Reviewed 6 days ago NEW

The hotel is across the street from the beach..rooms very clean. Employees very helpfull... nice and smily. As you can t go in the center if the city by yourself the restaurant is very good with a nice terasse. there s different places around to eat or have a drink where you can go safely. Just one point. I choosed...

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Thank sylvieg289
Heidelberg, South Africa
Reviewed 6 days ago NEW

Love the palace. My kids love it as well. The only disappointing part of our stay this time round we were not informed that the pool area was out of order. There were no signs put up and also on check in time we were not notified. The kids love the pool

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Thank nazreend2017
Pretoria, South Africa
Reviewed 3 weeks ago

Well situated.beach across the road.beautiful view from 17th floor.Staff friendly and helpful.Relaxing area on 5th floor..inc SPA AND POOL.plenty of parking in building.HAS own restuarant ..PESTO. HOTEL CHILD FRIENDLY

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Helpful?
Thank Trip-adv_SA
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to tell us about your stay and we are so glad that you had a memorable experience. I will most definitely pass your comments onto the rest of the team and we look forward to always welcoming you back Kind regards, Shamini Pather

Johannesburg, South Africa
Reviewed 4 weeks ago

Beautiful view, quiet and comfortable stay. Staff very friendly and service is outstanding. security 24 hour on duty, even at parking bays. Nice restaurant pesto, with Italian menu on site. North beach is just across the street.

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Helpful?
Thank WLduP
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to tell us about your experience. We are so glad that you enjoyed your stay with us and will most definitely pass your wonderful comments to the rest of the team. We look forward to always welcoming you back. “ Kind regards, Shamini Pather

South Africa
Reviewed 5 weeks ago via mobile

It's our second time staying and on both occasions the stay was lovely. Check in and staff was nice. Room design and feel is very nice and modern. Right by the beach front with plenty of food choices all within walking distance. Situated in a central location, highlights such as Ushaka marine world, Sun coast casino are all within short...

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Thank Ruhee C
First_Resorts, General Manager at The Palace Resort, responded to this review

Dear Ruhee Thank you for taking the time to tell us about your experience at The Palace All Suite. We are glad that you enjoyed your time with us and look forward to always welcoming you back to enjoy our location and hospitality Kind regards, Shamini Pather

Reviewed 31 December 2016

This hotel is located on Beachfront near to the eating places and ocean. Distance to beach: less than 75 metres. The hotel has great staff and loads of entertainment. Every morning on the 5th floor of the hotel(entertainment, spa and pool floor) an event called "High Tea" takes place tea, coffee and snacks are served so is there fun games...

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Helpful?
Thank Hamza S
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to tell us about your experience at The Palace and we are so glad that you had a memorable one. We look forward to always welcoming you back to enjoy our location, hospitality, staff and entertainment. Kind regards, Shamini Pather

Reviewed 23 December 2016 via mobile

We always look forward to visiting the palace atleast once a year, if not more. The Palace is ideally situated and close to all amenities eg. Restaurants, shops and the beach. It also boasts amazing views from all the rooms. The hotel itself is always in pristine condition and well taken care of and this makes us want to come...

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Helpful?
Thank Naazia M
First_Resorts, General Manager at The Palace Resort, responded to this review

Dear Naazia Thank you for taking the time to tell us about your experience. I must apologize for the inconvenience caused to you and I assure you that this, as you know, is not the normal standard of service offered to any of our guests. I will most definitely advise reservations that moving forward they need to clearly advise guests...

Pretoria
Reviewed 7 December 2016

The Palace is a very nice play to stay; however, if you're a finicky traveller like me with special needs, there can be quite many problems/issues to point out. Over all, I have no complaints, but the website of the hotel definitely needs to be updated, as it is very misleading and it presents the hotel as having facilities which...

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Thank maruskae
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you very much for your valuable feedback with regards to your stay with us at The Palace. I will most definitely look into the issues experienced with the hairdryer as there is supposed to be one in your room and I apologize for this oversight. We have also recently just completed the upgrade of our internet connection to fibre...

Durban, South Africa
Reviewed 30 November 2016

I love The Palace Resort, the apartments rooms. The rooms are clean, spacious and equipped with all the staff you need. I would like to recommend the receptionist Xolile, she's wonderful she goes out of her way to assist you.

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Thank nokuthulan739

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Amenities

Highlights
  • Pool
  • Room Service
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
Services
  • Room Service
Official Description (provided by the hotel)
Situated on Durban's Golden Mile, just 35km from King Shaka International Airport, the Palace Resort and Spa comprises 76 high-rise luxury apartments, all with magnificent sea views. The onsite restaurants offer light meals, Mediterranean cuisine and room service, while a swimming pool and world-class Wellness Centre, Jacuzzi and steam room complete your luxury holiday. The Palace is a great getaway for relaxing, soaking up the sun and enjoying fun-filled activities. Mild weather and the warmth of the Indian Ocean make Durban an attractive holiday destination all year round. ... more   less 

Additional Information about The Palace Resort

Address: 211 Marine Parade, Durban, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: RM245 - RM638 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palace Resort 3*
Number of rooms: 76
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views and close to beach.”
 of 5 bubbles WLduP, 21 Jan 2017 | Read review
“always make sure you take a renovated room at this hotel”
 of 5 bubbles , 30 Dec 2016 | Read review
“pick a higher floor to get the amazing views of kzn”
 of 5 bubbles SchanelChetty, 23 Nov 2016 | Read review
“You can choose a good room by choosing a different hotel!”
 of 5 bubbles 926sunilp, 29 Oct 2016 | Read review
“This is a suite or apartment style hotel, although they do offer a standard hotel room as well. Ask for a room with an ocean view!”
 of 5 bubbles brake4bears, 28 Jul 2016 | Read review
5 of 5