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Hilton Durban

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Hilton Durban
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1,319 Reviews from our TripAdvisor Community

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Showing 1,229: English reviews
Polokwane, Limpopo, South Africa
Reviewed 6 August 2016 via mobile

I enjoyed my stay...i was greeted by a men with a decorated jacket. He was such a gentleman. I stayed in a room that had recently revamped and was very neat and clean. I could not get an ocean facing room, nonetheless i enjoyed my stay.

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Helpful?
Thank Musa N
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for the wonderful feedback! We're delighted to hear that our friendly staff provided you with excellent service during your recent stay! It's fantastic to hear that they have left you with a great impression. Your kind words and praise will be passed on. We look forward to hosting you again the next time you are...

Exeter, United Kingdom
Reviewed 2 August 2016 via mobile

Have been here for a full week and have been very well looked after . The staff have all been friendly and welcoming, making an effort to chat to me each day. There are lots of facilities including a gym, beauty treatments and an outdoor pool. Breakfast on the terrace is lovely. Enjoyed the atmosphere and welcome the grill/bar. Even...

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Helpful?
Thank Fran A
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for sharing your feedback. It's lovely to hear your Durban visit was a success! We're so happy our location and facilities allowed you to make the very most out of your time here! We hope it won't be too long until we see you again. Thank you once more, for your thoughts! Yours sincerely Markus

Durban, South Africa
Reviewed 31 July 2016

Visited the Hilton Hotel Durban on the 30/07/2016. If you are looking for the best tasting curries, Hilton is the place to be! The butter chicken was amazing, flavorful and tender. The aroma from the broad beans curry had me salivating! Tasty dishes and excellent value for money. Go check it out.

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Helpful?
Thank JothieP
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for having taken the time to share your positive evaluation concerning your recent say at Hilton Durban. We are delighted to see that our services met with your approval and that you could enjoy your stay in our Hotel; I will definitely share your nice feedback regarding our Rainbow Terrace food to the...

Washington DC
Reviewed 29 July 2016

I spent a week in Durban on business and the Hilton was superb. From the moment I checked in to the day of my departure their welcoming attitude was genuine and they could not do enough to make my stay flawless and help me get around the city and to and from business meetings and activities. Thanks especially to Mr....

Review collected in partnership with Hilton Hotels & Resorts
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1Thank JDofWashingtonDC
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Hilton Durban take pleasure in creating moments of magic for our guests. I am pleased that we...

Reviewed 29 July 2016

The Durban Hilton offers wonderful amenities, excellent food, and quality service. I especially enjoyed the theme buffets in their restaurant, the Rainbow Room. The staff was very attentive. Our meetings forced us to leave before the free breakfast was served, so room service prepared a lovely takeaway.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kathie H
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest First of all, thank you very much for choosing to stay with us, at the Hilton Durban. I am glad you overall enjoyed your stay with us. Also a big thank you, for taken the time for reviewing your visit at the Hilton Durban and great feedback on our Rainbow Terrace Restaurant. Please rest assured that it...

Reviewed 28 July 2016

The Durban Hilton was simply wonderful, particularly the staff. All members of staff were exceedingly friendly, with everyone (even the security guards) saying 'good morning' everyday. Some of the staff we saw regularly, such as the doorman and waitress in the restaurant, remembered our names, drinks orders and what we had planned for the day, asking us about it afterwards....

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Helpful?
Thank S O
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for having taken the time to share with us your feedback concerning your recent stay at Hilton Durban. We are pleased to see that you enjoyed the stay with us and that we could meet your expectations during your recent visit in our property. Thank you again for the great review regarding our...

Switzerland
Reviewed 28 July 2016

We slept in the executive suite for one night. Very nice view, friendly staff, clean room, whine and snacks were included and waiting for us on the table. The food at the Hilton is delicious and we liked the design of the hotel in general.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Odette1997
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your kind comments on TripAdvisor. I am pleased to read that you had a fantastic stay; it is a great pleasure to receive such positive feedback. I look forward to welcoming you back to Hilton Durban very soon. Yours Sincerely, Markus

Willemstad, Curacao
Reviewed 27 July 2016

the "new"rooms are very nice. May be it takes an other six month before all the rooms are don.But then it will ben a very nioce hotel. I hope that they will renovate also the swimmingpool . The service is also very good

Review collected in partnership with Hilton Hotels & Resorts
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Thank pieternel1952
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for your kind feedback. I am happy you had a pleasant stay at Hilton Durban and found our new rooms very nice! I look forward to welcoming you again in the near future! Yours Sincerely, Markus

Toronto, Canada
Reviewed 26 July 2016

Every member of the staff from the Security to the Restaurants (Big Easy and Terrace) to the front Desk to housekeeping were to a person, friendly, outgoing, engaging and excellent representatives for the Hotel and the brand, some Kudos to the management personnel at all levels of Hotel. Since we spent 18 days at the Hotel and basically only were...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Frank and Debbi... S
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for choosing the Hilton Durban as your hotel during your recent visit to our city. We greatly appreciate your decision to share your valued feedback with us on Tripadvisor. I am delighted to see that you liked our hotel’s central location to the ICC and moreover it is nice for me to be informed that...

Reviewed 26 July 2016

As a Hilton Diamond Member, check-in/check-out is typically quick, precise, and hassle-free! For the first time in awhile this was not the case! Understandably, this was a busy week. However, 1) Losing a blazer with stored luggage 2) Business Desk person forgetting to hand back ID with credit card 3) Business Desk person lying to say that "no upgraded rooms...

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Helpful?
Thank Steve K
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to post a review about your recent visit. First and foremost, we sincerely apologize for the issues you had on your stay and again I am very sorry to read about your overall arrival experience and lost luggage/blazer and have addressed this with our Front Office Manager and Reservations Manager. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: RM438 - RM1,103 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Priceline and Agoda so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Durban staff and other travellers.
7 questions
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Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel.”
 of 5 bubbles Zakera, 18 Mar 2017 | Read review
“Ask for a refurbished room.”
 of 5 bubbles 896geoffreys, 18 Feb 2017 | Read review
“Ask for a renovated room.”
 of 5 bubbles rosaposer165, 13 Jan 2017 | Read review
“Ask for higher floors.”
 of 5 bubbles 85smangelek, 8 Jan 2017 | Read review
“Request a high floor, away from the elevators. Don't bother with executive rooms unless it is a free upgrade.”
 of 5 bubbles Yuvan29, 31 Dec 2016 | Read review
5 of 5