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Protea Hotel by Marriott Durban Edward

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Protea Hotel by Marriott Durban Edward
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331 Reviews from our TripAdvisor Community

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Showing 295: English reviews
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Reviewed 3 days ago NEWvia mobile

Staff are very friendly sometimes response time slow. Older hotel needs to be modernized. Housekeeping team superb. Right on beachfront so Indian Ocean and Durban beach promenade within several feet. Also walking distance to Body Lab gym.

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Helpful?
Thank Gina C
Johannesburg, South Africa
Reviewed 4 days ago NEWvia mobile

The food is really good - but that really is the only good thing about this hotel. The rooms are absolutely scary - stayed in 517, and it reminded me of a old road side motel in the USA. No Management insight. Don't stay here if you any other options available ! The green tired carpet is pretty much what...

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Thank Lindameyer2
Reviewed 1 week ago via mobile

Well situated. Excellent service. Very happy with our stay. Friendly staff. Used shuttle service to and from airport and again to Durban harbour. Again after return from Mozambique. Shuttle was punctual all times and very informative on boat trip and also took us shopping for last minute items

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Helpful?
Thank Denise P
Durban, South Africa
Reviewed 2 weeks ago

I once wrote a very complimenting review about this hotel, and as a Prokard member, I am a frequent guest. With much disappointment ever since the management (3) three managers of this hotel have left, the service level as well as food has dropped. For example when you order a full platter, it has now half. It is difficult to...

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Helpful?
Thank nina19692
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear nina 19692, Firstly , let me apologize for taking this long to respond to your review. And thank you for taking the time to share your recent experience. As a VALUED and a REGULAR CUSTOMER of Protea Hotel by Marriott Durban Edward I am disappointed to hear about your experience in our dining outlet. With aspiration to always exceed...

Gauteng, South Africa
Reviewed 2 weeks ago

Enjoyed being a guest along with my family in this hotel. Our room was always cleaned and bedding changed daily. Room service is also prompt and so is their on time customer service. We also enjoyed the view from our room as it was facing the sea. Nothing complements me than waking up to the smell of an ocean and...

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Helpful?
Thank mashadim2017
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear mashadim2017, Thank you for taking the time to share your recent experience at the Protea Hotel Edward with us. Every process put in place is aimed at providing you with an unforgettable hotel experience.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your...

Great Yarmouth, United Kingdom
Reviewed 2 weeks ago

Loved this hotel, the concierge was excellent always a bonus. Yes it is a little dated, but the quality of service more than makes up for it. A prime position on the golden mile, a room with a balcony overlooking the sea front gives great views. would highly recommend.

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Helpful?
Thank Neil M
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Neil M, Thank you for your beautiful and amazing feedback . It is very exciting to hear that our famous Protea Hotel Edward which portrays the Victorian elegance suited you well and that you appreciated our service and your room with its beautiful view. As you may know that Protea Hotel Edward which is now known as the Protea...

Cape Town, South Africa
Reviewed 4 weeks ago

My business colleague and I spent one night at the Edward earlier this week. Apart from its location close to where we would be meeting the next day, we chose the Hotel because its new General Manager, Thabo Rafuthu (since 01 December 2016) is a wonderful ambassador for Protea - we had previously stayed at the Protea Hotel in Roodepoort...

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Helpful?
Thank Gillian B
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Gillian, Thank you for your beautiful and amazing feedback and the time you took to share with us. It is really great to hear that you have enjoyed your stay with us. Rest ensured, that we have shared your comments for further encouragement within the TEAM to ensure personal service and warm welcome for your next visit, Also shared...

Richards Bay, South Africa
Reviewed 22 January 2017

Despite the ostensibly good reputation that this hotel enjoys,an attempt was made to take advantage of international guests, family to the writer by charging for additional nights that had not been booked. In addition the unpleasantness of the service at the late night bar only served to sour the experience even further.

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Helpful?
Thank desfourie01
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear desfourie01, Your feedback regarding your recent visit certainly does not reflect the high standard of service and quality that Protea Hotel Edward is usually proud to offer. I confirm therefore that your comments have been followed up and remedial action has been taken to ensure that our GUESTS are not inconvenienced in this way again. GUEST feedback is imperative...

Reviewed 18 January 2017

Hotel is perfectly located on the Golden mile, on arrival the porters and valet were there in a snap and we were treated like old guests, checking in was quick and efficient. Then we stepped into our room and WOW, the size was amazing and we had beach view. the noise from the beach goers could be heard, but that...

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Thank Chimone C
Pretoria
Reviewed 16 January 2017 via mobile

This place is in the prime spot of the durban beach front. Some of the best rooms are sea facing and have a balcony. The reception was perfect and check in was fast and no hassles. I got one of the best rooms on the 4th floor sea facing. Staff is well trained and efficient. My gripe with this place...

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Helpful?
Thank Jjaymoh

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Protea Hotel by Marriott(R) Durban Edward harks back to a time of Victorian elegance. This world-famous hotel has played host to princes and presidents, field marshals, millionaires and movie stars since 1911. Whether you are travelling for business or leisure purposes, the Protea Hotel by Marriott(R) Durban Edward is ideally situated on the Golden Mile. Take off your shoes and feel the soft, beach sand between your toes. Make sure you have your swimsuit because a dive in the warm waters of the Indian Ocean is hard to resist. Cool off whilst you walk along the promenade, which allows you to walk from uShaka Marine world to Suncoast Casino. For those travelling on business we are situated 5 minutes away from Durban CBD and the ICC (International Convention Centre). We are within easy access to all major highways and King Shaka Airport is a mere 35 minutes away so getting to all those meetings is not a hassle. Return to our graceful and stylish rooms, which are all equipped with LCD TV's, en-suite bathrooms, executive work desks, wireless internet access and over half of the rooms have remarkable sea views. The Protea Hotel by Marriott(R) Durban Edward with its personalised friendly service and extremely comfortable rooms offers a luxurious holiday experience or a professional business trip. ... more   less 

Additional Information about Protea Hotel by Marriott Durban Edward

Address: 149 O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: RM373 - RM800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Durban Edward 4*
Number of rooms: 131
Reservation Options:
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Hotel Style:
#4 On the Beach Hotel in Durban
#8 Business Hotel in Durban
#8 Luxury Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Durban Edward staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Durban Edward staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose as room situated on the highest floor and facing the sea.”
 of 5 bubbles mashadim2017, 13 Feb 2017 | Read review
“The front rooms have a wonderful view of the sea”
 of 5 bubbles 822gillianb, 27 Jan 2017 | Read review
“beach front room have the noise of the beachgoers.”
 of 5 bubbles chimones, 18 Jan 2017 | Read review
“Rooms at the front although have the best view can be noisy. Up to you if you get the choice.”
 of 5 bubbles markb624, 9 Jan 2017 | Read review
“Stunning views from your balcony especially the top floor. Quiet and peaceful atmosphere”
 of 5 bubbles Rajin-Pillay, 20 Dec 2016 | Read review
5 of 5