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Protea Hotel by Marriott Durban Edward

386 reviews
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Traveller (147)
Room & Suite (78)
Dining (16)
Overview
  • Excellent27%
  • Very good37%
  • Average23%
  • Poor9%
  • Terrible4%
Travellers talk about
“prokard member”(5 reviews)
“golden mile”(24 reviews)
“fun park”(4 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (386)Write a Review
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Show reviews that mention
All reviewsprokard membergolden milefun parkamusement parksea viewbeachfront locationgrand old ladyawesome servicestar servicenorth beachbreakfast and dinnermarine paradeindian oceanshort stayrooms are spaciouscape towndurban beachfront
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11 - 15 of 347 reviews
Reviewed 17 October 2017

The check inn process was okay except for parking. They have a challenge with regards to parking and I had to park my car in the sun for the whole day until it was time for check inn into the hotel and then they took...More

Thank 955reginaldd
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 18 October 2017

Dear 955reginaldd, One of our key priorities is to provide the highest level of courteous service. While it was a pleasure having you here as our GUEST, your feedback regarding the parking service has caught my attention. Please rest assured that your comments have been...More

Reviewed 16 October 2017

Protea hotel is no longer interesting, I did not enjoy the food, but there is no va va vum now like before. We asked them to put Mzansi Magic and ZeeWorld on their channels, they have all the supersports channel.More

Thank lessam2016
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 18 October 2017

Dear lessam2016, Thank you for sharing honest feedback with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations and our service was...More

Reviewed 7 October 2017 via mobile

We recently stayed at The Edward and I was completely "wowed" by the level of customer service we received. The hotel itself is seeping in a level of charm, long forgotten by many hotel chains. The place oozes history. I particularly liked all the old...More

Thank Kate L
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 9 October 2017

Dear Kate L, Thank you for taking the time to write your feedback about our hotel. We really appreciate your comments regarding our customer service and to learn that our current appearance was exactly what you had anticipated. Kate L, Our staff members take their...More

Reviewed 20 September 2017

Stayed for two nights while on a business trip, the room was a decent size, the food was great and reasonably priced. Only downside, there's room for improvement regarding the service. Some of the staff were unfriendly.More

Thank simplyZi
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 21 September 2017

Dear simplyZi, Thank you for sharing your review regarding your recent stay at the Protea Hotel Edward. simplyZi, One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest,...More

Reviewed 19 September 2017

Nice hotel, great and personable staff, terrific breakfast, perfectly adequate and comfortable room. All good. But I nearly dropped my camera out of my bedroom window in an effort to get just a glimpse of the sea front. If there's a next time, I'll ask...More

Thank Hetty B
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 21 September 2017

Dear Hetty B, We really appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. And Hetty B, We will definitely make sure that...More

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Pool
Room Service
Bar/Lounge
Beachfront
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$104 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Durban
#8 Business Hotel in Durban
#10 Luxury Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Durban
#8 Business Hotel in Durban
#10 Luxury Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (147)
Room & Suite (78)
Dining (16)
Pool & Beach (12)
Hotel & Grounds (90)
Bathroom (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Kofnag
15 August 2017|
AnswerShow all 4 answers
Response from NerveEventsSA | Reviewed this property |
Yes... it is approximately 1.5kms from the centre, safest route is along the upper marine parade during the day light hours or a scenic walk along the Beachfront, I would recommend a taxi after dark,
0
Votes
Lu_De_Travel
24 October 2016|
AnswerShow all 2 answers
Response from joseph o | Reviewed this property |
Early morning walks and late afternoon i found quite safe. During the the it is quite busy so generally safe. Commons sense a good guide for general safety.
2
Votes
Valerie V
6 September 2016|
AnswerShow all 3 answers
Response from Mpho C | Reviewed this property |
Unsure | but the rates are in ZA Currency, as I was thier guest in the hotel from Johannesburg in South Africa.
0
Votes
Room Tips
"We stayed in room 603 and it had a lovely view"
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"Rooms facing the ocean have a brilliant view."
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"During holidays if you are working or need some sleep, choose a room far away from the amusement park"
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"Partial View means you cant see the sea at all."
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