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The Riverside Hotel

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The Riverside Hotel
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189 Reviews from our TripAdvisor Community

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Showing 178: English reviews
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Richards Bay, South Africa
Reviewed 2 weeks ago

Hotel was neat and tidy and staff very friendly as always. A great place to spend quality time with he family. Will recommend this hotel to all as a great and quite place away from the noise of the beachfront hotels

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Thank A4288QVseanw
Kokhav Yair
Reviewed 3 weeks ago

The Riverside is newly refurbished with quite elegant furniture and amenities. We were pleasantly surprised by electrical outlets that did not require an adaptor for our gadgets, as well as by wifi that was working in our room despite having been told that it only works at the reception and in the restaurant. The staff was also polite and helpful,...

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Helpful?
Thank Yehuda70
Wendy N, Digital Marketing coordinator at The Riverside Hotel, responded to this review

Dear Yehuda Thank you for your review and kind compliments.We look forward to welcoming you back in the near future. Kind Regards Bradley Naidoo

Vienna, Austria
Reviewed 3 weeks ago

the hotel is well maintained and nicely renovated. the doors and walls are very thin. also the fan in the bathroom could not be switched off an made a very loud hum. staff was very helpful and friendly at all times. the location of the hotel is also convenient.

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Helpful?
Thank Markus_at_TripAdv
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear Markus Thank you for your review. We do apologize for the noise and if you can kindly let me know the room number that you have stayed in and i will forward your messages to our respective managers who will rectify these issue immediately. We look forward to welcoming you back in the near future. Kind Regards Bradley Naidoo

Reviewed 4 weeks ago

A great choice, conveniently located and offers great value.. If the restaurant decides to accept the Aha Real Rewards breakfast vouchers, my overall rating will be excellent. Otherwise, have a cheaper cold breakfast option.

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Helpful?
Thank Muhammad A
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear Muhammed Thank you for your review and kind compliments.The aha Real Rewards is only for aha hotels and lodges due to not all the restaurants that are situated in the aha hotels and lodges are managed by Aha. We look forward to welcoming you back to stay with us in the near future. Kind Regards Bradley Naidoo

Pretoria, South Africa
Reviewed 4 weeks ago

This was my first visit to The Riverside Hotel. I found the staff to be pleasant and courteous. I had no problem checking in and was assisted immediately with my luggage. The room was clean and well equipped. The breakfast buffet was of a good standard, compared to other hotels I have visited throughout the world. The restaurant manager and...

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Helpful?
Thank Caroline_RSA
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear Caroline Thank you for your review and kind compliments.We do sincerely apologize for the warming of the hot water and this issue will be rectified immediately. We are glad that you have enjoyed your overall stay and we look forward to welcoming you back to stay with us in the near future. Kind Regards Bradley Naidoo

Johannesburg, South Africa
Reviewed 11 February 2017

Hotel Staff very friendly and helpful. Restaurant in terms of breakfast and dinner is much better now that the hotel has taken it over again. Just sort out those room key cards that keep bombing out. Also do something about stopping the water from spilling out of the shower area onto the floor due to the new style of showers....

Review collected in partnership with this hotel
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Thank KevinNaidu
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear KevinNaidu Thank you for your review and kind compliments.Your comments will be forwarded to the manager of those departments and they will resolve these issues. We do commend your loyalty to aha Riverside Hotel and we trust that you are happily gaining aha real reward points on your travels to our Hotel. We are glad to have you apart...

Cape Town, South Africa
Reviewed 30 January 2017

I was in Durban this past weekend with my wife, we spent Friday and Saturday in the hotel. This hotel has no sole, the outside patio furniture needs replacing, seems like they have too many staff hanging around, service mediocre, coffee terrible. But the hotel lacks atmosphere, especially the dining area. It is also a noisy hotel, the outside bar...

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Thank Shaun A
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear Shaun Thank you for your review. We do apologize for your negative experience and your comments will be forwarded to the respective managers who will rectify these issues immediately. We do sincerely apologize again and we welcome you back in the near future. Kind Regards Bradley Naidoo

Richards Bay, South Africa
Reviewed 26 January 2017

As always the staff are friendly, and the hotel is neat and rooms well presented. The hotel provides a quiet place for those wanting to get away from the noise and traffic from the central city hotels. I look forward to returning to the hotel again in the coming months

Review collected in partnership with this hotel
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Helpful?
Thank seanwF4072VN
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear seanwF4072VN Thank you for your review and kind compliments.We look forward to welcoming you back in the near future. Kind Regards Bradley Naidoo

Claremont, South Africa
Reviewed 10 January 2017

- Mojos restaurant was closed but I was not informed before my arrival? - Microwave in room but no plates or cutlery? - From your website ' each of the rooms have views over the beautiful city, glistening river, lush gardens or idyllic ocean'....our room (222) looked over a dirty roof and car park!

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Helpful?
Thank AdamBenzimra
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear Mr Benzira Thank you for your valued comments and on behalf of the Riverside team my sincere apologies that the front of house team was not informative enough regarding the Mojos restaurant being closed and then also the plates and cutlery which is available on request. We do have river view rooms but these are based on availability and...

Reviewed 8 January 2017 via mobile

The staff go out of their way to accommodate you. Breakfast caters for everyone and so does the inhouse restuarant. Bar service slightly limitedcas far as fine wine is concerned. Would recommend to fellow travellers

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Helpful?
Thank Lynn P
Wendy N, Digital Marketing Coordinator at The Riverside Hotel, responded to this review

Dear Lynn P Thank you for your review and kind compliments.The restaurant has new Management and therefore these issues will be rectified.We look forward to welcoming you back in the near future. Kind Regards Bradley Naidoo

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Three Cities Riverside Hotel and Spa offers 169 deluxe and standard bedrooms and suites with views of the uMngeni River, the Indian Ocean and the Durban North suburb. The bedrooms and suites are unique in terms of not only having all the regular comforts associated with a four-star hotel, but are also equipped with a kitchenette, complete with a microwave, a mini-bar fridge, cutlery and crockery. All room facilities include en suite bathrooms, air conditioning, telephones, colour televisions, analogue modem points, and power points for cell phones and laptops. ... more   less 

Additional Information about The Riverside Hotel

Address: 10 Kenneth Kaunda Road, Durban 4065, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: RM437 - RM817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Riverside Hotel 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Riverside Hotel Durban
Hotel Style:
#3 Spa Hotel in Durban
#12 Luxury Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from The Riverside Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Riverside Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some fine modifications required to keep water from flowing out of the showers onto the floor.”
 of 5 bubbles KevinNaidu, 11 Feb 2017 | Read review
“Bed and pillows we're great, bed very comfortable, just the noise factor.”
 of 5 bubbles 441shauna, 30 Jan 2017 | Read review
“city views”
 of 5 bubbles kingsrest, 2 Jan 2017 | Read review
“Rooms on the South side have beautiful river views”
 of 5 bubbles Juanvv_13, 10 Nov 2016 | Read review
“Ask for a river facing room.”
 of 5 bubbles GrantH490, 9 Nov 2016 | Read review
5 of 5