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Suncoast Towers

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#7 of 41 Hotels in Durban
Certificate of Excellence
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1 room 2 adults 0 children
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Suncoast Towers
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415 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Bryanston, South Africa
Reviewed 5 days ago NEW

I was \very happy when I got upgraded to a suite for my stay, it was very pleasant and would recommend Suncoast anytime. I will definatley be coming back to Suncoast as it has proven to be very convenient for me.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank mfanafuthig2016
Reviewed 6 days ago NEWvia mobile

Hopeless manager, even more useless staff. Overpriced and never a Four Star . Filthy bathrooms and even more dirt under beds. They will only give you one small bar of soap and two toilet rolls to use the entire week. Complaining to the manager will only bring you dirty looks from the staff and they will steal your clothes. Don't...

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Helpful?
Thank Y J
Botswana
Reviewed 1 week ago

The hotel location is perfect.Welcoming us was average with hand signals to restaurant and casino .The room we requested was sea view and we did receive a large room with a nice view.The staff was friendly .On sunday afternoon a kiddies party was held in front of the hotel with extremely loud music this was reported but nothing was done...

Review collected in partnership with Tsogo Sun Hotels
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Thank ArnoBotswana
Durban, South Africa
Reviewed 2 weeks ago

My wife and I had a wonderful time patching up our relationship. The services was outstanding during meals and from the bar however I will advise all my friends and family to book their holiday accommodations at the Suncoast Towers.

Review collected in partnership with Tsogo Sun Hotels
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1Thank 796grahamw
frankston
Reviewed 3 weeks ago

Hotel needs to provide more for breakfast,do not cater for everyone,room very stuffy,not fully equiped. There should be all race groups working at the HotelLondon,majority of the people gambling and staying are Indians but I did not see any Indian cleaners or Indian receptionist ,staff sleeping on duty instead of doing their job.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank ray14
Washington DC, District of Columbia
Reviewed 4 weeks ago

Suncoast Towers is well located. Near the beach and a few kilometers to the center of Durban. My girlfriend and I arrived late at the Hotel. There were no porters or security guards to help us with the luggage. Receptionists were polite when we questioned them why we had given a standard room without a sea view. They solved the...

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Helpful?
Thank Kool2bbop
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Kool2bbop, Thank you for taking the time to review Suncoast Towers. I must apologise for the concerns raised regarding your stay. Your feedback has been relayed to the relevant Heads of Department for rectification. I trust that we were able to create a comfortable and memorable stay for you and yours whilst in our care. We look forward to...

Johannesburg, South Africa
Reviewed 9 January 2017

My 9 day stay was awesome.Highly recommended. Excellent service and value for money. Dining experience was great and so was the food. Enjoyed the gym, pool and all the beach facilities. Casino and various other restaurants next to the hotel. Very safe. Will be visiting soon again

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank allens169
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear allens169, Thank you for taking the time to review Suncoast Towers. We are delighted to hear that we were able to deliver on our promise of ensuring that our guests have a comfortable and memorable stay whilst in our care and that the hotel and its facilities met with your expectations. We look forward to welcoming you back to...

Durban, South Africa
Reviewed 4 January 2017

I was very impressed when my price was not to my liking and Zane Potter very professionally handled my complaint. I ended up booking two rooms. Another good person Raven Naicker, made our dinner with comfort.

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Helpful?
Thank nina19692
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear nina19692, Thank you for taking the time to review Suncoast Towers. We are delighted to hear that we were able to deliver on our promise of ensuring that our guests have a comfortable and memorable stay whilst in our care. We look forward to welcoming you back to Suncoast Towers in the not too distant future. Yours in hospitality,...

Athens, Greece
Reviewed 29 December 2016

Seriously I fell in love with South Africa loved the weather loved the roads the food, everything. Yeah i know is dangerous for white people to walk there or go in certain places but I am not an explorer so i don't have a problem. The hotel was amazing the people very nice and assisting you with everything with out...

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Helpful?
1Thank AHart052
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear AHart052, Thank you for taking the time to review Suncoast Towers. We are delighted to hear that we were able to deliver on our promise of ensuring that our guests have a comfortable and memorable stay whilst in our care and that the hotel and its facilities exceeded your expectations. We look forward to welcoming you back to Suncoast...

Johannesburg, Gauteng, South Africa
Reviewed 26 December 2016 via mobile

We were very disappointed with the bar service we experienced. We complained during check -out and received no feedback. When we called to lodge a complaint, the front desk refused to provide the details of the general manager or the duty manager. The overall experience was dampened and the response from the staff was unprofessional and biased.

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1Thank 848traveller108

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located at the pulse of Durban’s Golden Mile, the SunCoast Hotel and Towers offers everything a discerning traveller could need: beach views, a casino, excellent service and every modern convenience possible. Unwind on the private pool deck, get a facial at the spa or enjoy a private meal overlooking in the ocean in a luxurious room. This contemporary hotel is Durban’ s ideal getaway spot for all types of travellers. ... more   less 

Additional Information about Suncoast Towers

Address: 20 Battery Beach Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: RM597 - RM1,159 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Suncoast Towers 5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Suncoast Hotel Durban
Hotel Style:
#2 Spa Hotel in Durban
#3 On the Beach Hotel in Durban
#4 Business Hotel in Durban
#5 Luxury Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Suncoast Towers staff and other travellers.
4 questions
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Gaborone, Botswana
3 months ago

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Questions? Get answers from Suncoast Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a Suite for a complete comfort”
 of 5 bubbles Kool2bbop, 19 Jan 2017 | Read review
“Junior suites most comfortable”
 of 5 bubbles nina19692, 4 Jan 2017 | Read review
“try to avoid the room on the passage to the entertainment area. also noise from the pool area affects the lower level rooms”
 of 5 bubbles UgenMG, 16 Dec 2016 | Read review
“Try to get the rooms with a sea view on a higher floor”
 of 5 bubbles tebellop2015, 12 Dec 2016 | Read review
“Book rooms with sea views. Dinner is expensive. Check it first. There is a number of restaurants within the hotel building you can try.”
 of 5 bubbles MsimangaMR, 24 Nov 2016 | Read review
5 of 5