We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Protea Hotel by Marriott Hilton

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Protea Hotel by Marriott Hilton
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

221 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 216: English reviews
Start your review of Protea Hotel by Marriott Hilton
 Click to rate
Stratford-upon-Avon, United Kingdom
Reviewed 2 weeks ago

We stayed at the Protea for 3 days at the end of Feb 17 and the room was well equipped and OK for a standard business type hotel. We left and returned again two days later and were in the next room to the original stay. It was exactly the same so we knew what should be there. However the...

 Report
Helpful?
1Thank PaulT555
Management response:

Dear Paul, Thank you for taking the time to speak with our Duty Manager about your recent stay at Protea Hotel Hilton. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all the inconveniences that you experienced. As...

Reviewed 13 February 2017

After booking a suite, and arriving to find a hotel that has a cured pork smell (unexpected ambiance) we were politely told that we had been downgraded because they'd overbooked the rooms and had given our room away. After viewing the musty and damp room we raised the issue with management, and we quickly offfered an even worse room and...

 Report
Helpful?
Thank SimonBr78
Management response:

Good Day Brinckmann Family Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us as they help us improve our Hotel operations. After taking time to investigate this matter, I found that our Reservations Manager had been communicating with you via email, in terms of the booking...

Stellenbosch, South Africa
Reviewed 10 February 2017

Very friendly and efficient staff, clean, comfortable and nicely furnished rooms made it a very pleasant stay. Situated close to the N3 highway with ample parking. Will return when staying in the area again.

 Report
Helpful?
Thank derek937
Management response:

Good Day Derek937 Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us. Wow! What a pleasure it is to know that you had a wonderful stay with us. I will definitely pass on this lovely review to the rest of our STAFF. Our aim is to...

Mbombela
Reviewed 1 February 2017

Beautiful location and the Hills of Hilton. The Hotel structure is well maintained with lovely neat and huge rooms with a state of the art bathroom. Friendly staff and nicely prepared meals. The pool is huge and welcoming yet placed in a safe area, between two active buildings.

 Report
Helpful?
Thank thomassR4473BY
Management response:

Dear THOMAS, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our...

Cape Town
Reviewed 23 January 2017 via mobile

We stayed at the Protea Hilton Hotel for 2 nights while visiting the KZN Midlands. The room was clean and comfortable. The staff were very friendly and always willing to help. A down side was that the breakfast was extremely expensive at R165 per person. A short trip away on the Midlands Meander you can get a good breakfast for...

 Report
Helpful?
Thank Craig M
Management response:

Good Day Craig Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us. It is so heartwarming and encouraging to know that you and your family had a most wonderful stay with us. And we hope that you will definitely come visit us again soon. The R185...

Oxford, United Kingdom
Reviewed 18 January 2017

The room was fairly comfortable and clean and neat (the toilet roll holder was hanging by a thread, though), and had everything it said on the tin. The restaurant was something out of Fawlty Towers. There surely couldn't have been a chef in attendance on the day (Christmas Day!) so they probably got the parking attendant to cook the meals....

 Report
Helpful?
Thank Ian220451
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Ian220451, We have requested your email address via the Tripadvisor inbox to further investigate what went wrong. Kind regards Heather Poulsen General Manager

Greater Johannesburg, South Africa
Reviewed 18 January 2017

Room : comfortable beds *****.Cleanliness ****. Pool *** needs renovation but it was clean . Attitude of reception staff :***** exceptionally friendly and went out of their way to help , fetch pool towels .All done with a gracious smile .It was like visiting family , the staff were lovely and a real credit to the Protea brand . Breakfast...

 Report
Helpful?
Thank lily1990
Management response:

Good Day Lily Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your reviews and comments mean the world to us. It is so heartwarming to know that you and your family had a wonderful stay with us. It is always our aim to ensure that our GUESTS, especially YOU receive the best service possible. I...

South Africa
Reviewed 17 January 2017

Such a mix of good and bad, its hard to review. Firstly, the staff were very friendly and tried their best to be helpful but lack training. We didn't want to eat in the hotel because the dining room was deserted.The front desk staff could not recommend a single restaurant in Hilton. Surely, this should be part of their training....

 Report
Helpful?
Thank lad123
Management response:

Good Day LAD123 Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us. I have passed your comments about the Front Office Staff to their manager. It is truly unacceptable that they could not point you in the right direction. It is part of their training to...

Reviewed 13 January 2017

We stayed at the hotel as part of our honeymoon. We booked a normal double room and were upgraded to a suite when we arrived. The room was beautiful and also decorated with roses, food and champagne. Excellent service and friendly staff. Great hotel!

 Report
Helpful?
Thank Rudi S
Management response:

Good Day RUDI Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your reviews and comments are extremely important to us. It is so heartwarming to know that you and your spouse enjoyed your Honeymoon stay with us. I will pass on the amazing regards to our STAFF as it is such an encouragement to us...

Reviewed 8 January 2017

A beautiful hotel in beautiful surroundings! The staff helpful and friendly. Service excellent. Good food.(in general not about this hotel only:why would any breakfast cost R185.00,plain fish and chips R145.00?food prices so exorbitant to discourage anyone.can anyone explain this?all the prepared food wasted!!)this hotel offer "cheaper options". I recommend this hotel to all travellers as a basis to explore the...

 Report
Helpful?
Thank Paul R
Management response:

Good Day PAUL, Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your opinion and comments are so important to us. We are so happy to know that your stay at the Hotel was magical. It is our aim to ensure that our GUESTs are always happy, especially YOU. We hope that you will travel our...

137 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (71)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (8)
Viewed
Dining (5)
Viewed
View from Room (6)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (1)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (66)
Viewed
Dining (13)
Viewed
Room/Suite (27)
Viewed
Pool/Beach Area (4)
Viewed
Hotel & Grounds (18)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Pietermaritzburg
14.1 km away
Road Lodge Pietermaritzburg
Road Lodge Pietermaritzburg
#7 of 8 in Pietermaritzburg
12 reviews
10.2 km away
Imperial Hotel
Imperial Hotel
#5 of 8 in Pietermaritzburg
66 reviews
8.0 km away
Redlands Hotel and Lodge
Redlands Hotel and Lodge
#4 of 8 in Pietermaritzburg
115 reviews
Show Prices
Show Prices
Show Prices
35.1 km away
Brahman Hills Hotel & Spa
Brahman Hills Hotel & Spa
#2 of 2 in Nottingham Road
66 reviews
35.5 km away
Fordoun Spa Hotel Restaurant
Fordoun Spa Hotel Restaurant
#1 of 2 in Nottingham Road
191 reviews
12.5 km away
Ascot Inn
Ascot Inn
#3 of 62 in Pietermaritzburg
86 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 

Additional Information about Protea Hotel by Marriott Hilton

Address: 1 Hilton Avenue,, Pietermaritzburg 3245, South Africa (Formerly Protea Hotel Hilton)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range: RM345 - RM557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Hilton 4*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Marriott, Hotels.com and Travelocity so you can book your Protea Hotel by Marriott Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Hilton staff and other travellers.
1 question
Ask a question
Kwadendamme, The Netherlands

See all questions (1)

Questions? Get answers from Protea Hotel by Marriott Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you are on the ground floor near reception because you'll probably have to make many trips there to have your rom key reprogrammed”
 of 5 bubbles PaulT555, 12 Mar 2017 | Read review
“Wifi is not great and they offer only a few megabytes for free. Not much at all. Take your own dongle.”
 of 5 bubbles Ian220451, 18 Jan 2017 | Read review
“There are no elevators so if you have a problem with that ask for a room close to the lobby.”
 of 5 bubbles lad123, 16 Jan 2017 | Read review
“A room in the newer section”
 of 5 bubbles paulrO306QC, 7 Jan 2017 | Read review
“Our room was on the side of the pool and i loved the view”
 of 5 bubbles 967kamol, 7 Dec 2016 | Read review
5 of 5