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Protea Hotel by Marriott Hilton

Hotels.comUS$138*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$138*
US$138*
US$138*
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Protea Hotel by Marriott Hilton
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228 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Pretoria, South Africa
Reviewed 19 December 2016

This hotel is a hidden gem. From the well thought out décor, to the excellent restaurant it's definitely a MUST if you are in the area. I don't know how often one would be in the area... The hotel is neat and very clean, the staff are very professional and helpful and the food...oh the food. Absolutely divine. The usual...

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Helpful?
Thank DopeyMo
Management response:

Dear Valued GUEST, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely share the...

Reviewed 19 December 2016 via mobile

It's a very nice hotel however as we had gifted the stay it was a problem to pay with a credit card and we had to eventually hand the card and pin to the bridal couple to enable payment. The poor couple arrived late at night to no cold water in their room and had to cool the hot water...

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Helpful?
Thank Sally E
East London, South Africa
Reviewed 15 December 2016

I made a booking for my parent's 31st wedding anniversary with some special requests for the room. I liaised with a lady named Zama, who was not only helpful, but very accommodating! I phoned to follow up on arrangements the day of their arrival and was assured that "everything is under control". Which was the case indeed! Arriving in the...

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Helpful?
Thank Zianca
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Zianca, Thank you for the lovely review, Zama is quite amazing and it has come through in our comment on quite a few platforms. It is great when staff add such value to our guests. I look forward to welcoming you back to our beautiful hotel again. kind regards Heather Poulsen General Manager

Nelspruit, South Africa
Reviewed 7 December 2016

I stayed at Protea Hilton while attending a wedding in Pietermaritzburg.Although the building on the outside looks ancient , the inside of the room was clean and well maintained, I love that the rooms are spacious. I enjoyed the food and the staff were very friendly .

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Helpful?
Thank 967kamol
New York City, New York
Reviewed 4 December 2016

The Protea Hilton is in a great location just off the N3 highway in the middle of the Midlands region. A short drive to Pietermaritzburg and about an hour to Durban. It is a cozy place to spend a night traveling or exploring the numerous attractions in the Midlands. As I forgot my US/SA adapter in Joburg, I really appreciated...

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Helpful?
Thank 357historian
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear 357Historian, I do agree with you that Protea Hilton has a great location especially as we're just 200 meters off the highway. It's a very interesting hotel with a lot of history and if you walk around the hotel you will find we grow a lot of our own vegetables. I look forward to welcoming you back to our...

Brisbane, Australia
Reviewed 24 November 2016

What a shame this hotel has lost its charm. In the glory days, this Tudor-styled establishment was the favoured spot for excellent dining, great accommodation and good hospitality. Now, on a recent trip to South Africa, my husband and I decided to spend a night en route to Durban. We arrived in the early evening and were shown our room...

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Helpful?
1Thank Lulucat2003
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Lulucat2003, Thank you for taking the time to respond to us on our guest survey. We appreciate your efforts to inform us on your visit at our Hotel. We want to apologize sincerely for not meeting your standards and needs at all. We pride ourselves in offering great service to all our GUESTS, especially YOU. And if this was...

Port Elizabeth, South Africa
Reviewed 23 November 2016 via mobile

I visited the Protea Hilton while on business in Pietermaritzburg. A hotel with a bit of old world charm. I found the staff friendly and willing to help. The room I had was spacious, warm and comforting with a nice shower- after a long day of meetings there is nothing better than a good shower and a comfortable bed. This...

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Helpful?
1Thank debbiesE7238HQ
Heather P, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this review

Good Day Debbie Wow, what an amazing review of our Hotel. Thank you so much for taking the time to go onto our GUEST survey. Your comments are most appreciated. We hope to achieve a 5/5 with YOU on your next stay. We look forward to seeing you real soon. Have a wonderful day further. Zama Nxele Guest Liaison Protea...

Reviewed 23 November 2016 via mobile

I stayed at Protea Hilton for business on the 23rd of November 2016. I arrived on a wet, misty evening. In the hotel receptio, a crackling, warm woodfire, welcomed me. The hotel staff are amazing, friendly and extremely helpful. My hotel room took my breath away. Real old world charm with modern finishings. Just the look and feel made me...

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Helpful?
1Thank Wicus P
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Wicus P, WOW!!! thank you for this amazing review, yet another one for our notice board to inspire the staff. It is the best kind of motivation any hotel could ask for. Kind regards Heather Poulsen General Manager

Reviewed 22 November 2016 via mobile

Victorian style rooms and furniture. Massive shower and separate bath tub. Asked for a fridge in my room but apparently they don't have any. Staff was happy to provide with as much ice as and when I needed it.

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Helpful?
1Thank Tom M
Johannesburg, South Africa
Reviewed 16 November 2016

Staying at this hotel is like stepping back into time. Beautifully proportioned rooms, reception area with a burning fire and an ambience that can only be described as timeless. The service is really good and their diningroom is very sophisticated. The menu is really something else. Unusual and very tasty. They probably have one of the best breakfast spreads I...

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Helpful?
Thank Verdi B
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Verdi B, Thank you so much for the wonderful review. I will pass on your uplifting comments to the staff and put it on the notice board for all to see. This wonderful review is motivation at its finest. Thank you so very much. I look forward to welcoming you back to our beautiful hotel. Kind regards, Heather Poulsen...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 

Additional Information about Protea Hotel by Marriott Hilton

Address: 1 Hilton Avenue,, Pietermaritzburg 3245, South Africa (Formerly Protea Hotel Hilton)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range: RM372 - RM580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Hilton 4*
Number of rooms: 97
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Hilton staff and other travellers.
1 question
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Kwadendamme, The Netherlands

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Questions? Get answers from Protea Hotel by Marriott Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poolside rooms away from reception are quieter (during winter)”
K4076SMhelenm, 16 May 2017 | Read review
“I had a suite that was great and such good value”
hmrw, 9 May 2017 | Read review
“The Breakfast is fantastic”
Minkey2014, 30 Apr 2017 | Read review
“Make sure you are on the ground floor near reception because you'll probably have to make many trips there to have your rom key reprogrammed”
PaulT555, 12 Mar 2017 | Read review
“Wifi is not great and they offer only a few megabytes for free. Not much at all. Take your own dongle.”
Ian220451, 18 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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