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We booked to stay for one night only. We were booked in a smoking room as requested and when we took our luggage to the room it looked nice and clean. We went out for supper and when we came back, the room was filled...More
Thank Wayne-Sarie H
Response from SUN1-HOTELS, Owner at SUN1 Richards BayResponded 15 May 2017
Dear Wayne-Sarie H,
Thank you for informing us of your recent experience at the Sun1 Richards Bay hotel.
May we apologise for the inconvenience you experienced and the unfavourable impression that has been created as a result.
Sun1 Hotels prides itself on adhering to the...More
We paid to stay for three nights at the Sun1 in Richardsbay. The first night we experienced dirty bedding and a air conditioner that did not work. Our family in the next room complained about their bedding being sticky and there was stains on the...More
Response from SUN1-HOTELS, Owner at SUN1 Richards BayResponded 8 April 2016
It would appear that our initial response was not posted, perhaps due to a technical error.
The various points raised by the guest are not the standard to which Sun1 Hotels pride ourselves and our hygiene standards and interventions are strictly controlled.
The Manager apologised...More
visited sun 1 on the October 2nd, the rooms are too basic the available sabc channels are constantly searching for signal, the comforter doesn't look like it has been washed in decades. had a look at the breakfast which they charge R40.00 for, glad I...More
2 Thank Phindile N
Response from SUN1-HOTELS, Owner at SUN1 Richards BayResponded 8 October 2015
Dear Phindile N,
Thank you for taking the time to inform us of your recent experience at our Hotel.
May we apologise for the inconvenience caused and for having created an unfavourable impression.
We consider the points that you have raised very seriously and would...More
we went to Richards bay for a wedding and first where going to stay somewhere else but there was not hot water or even coffee making facility. So we looked around Richards Bay and found the Hotel. It is not 4 star hotel but the...More