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AHA Gateway Hotel

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AHA Gateway Hotel
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281 Reviews from our TripAdvisor Community

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Showing 272: English reviews
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Johannesburg, South Africa
Reviewed 5 days ago NEW

I love nothing more than a warm welcome when I stay in a hotel and then the hotel staff need to melt away until they are needed. It's really difficult for hotels to create a delicate balance like this. The Gateway managed to find this balance and I really enjoyed my stay. The Food was delicious! Thank you.

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Helpful?
Thank Fleelance
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear Fleelance, Thank you for those warm words of encouragement, we appreciate your patronage and look forward to your next visit. Kind Regards Jerod

Richards Bay, South Africa
Reviewed 6 days ago NEW

Experienced various challenges......insufficient parking, poor service from staff and my Power Bank went missing from my room and returned after me asking for it. My room key also stopped working and had to return to reception via the staircase holding my luggage in hand.

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Helpful?
Thank dhanilm2017
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the review, we do apologize for the issues you experienced during your stay. We have noted your concern, as communicated with our general manager we have offered a gesture return stay of two nights. We look forward to making your stay with us a memorable one. Regards, Thandeka Khumalo Digital Marketing Coordinator aha | Gateway...

Durban
Reviewed 1 week ago

I enjoyed my stay at the hotel mostly because of the service I recieved. The room was very clean and neat. I would have loved the rooftop to be open all night though. Overall my stay was excellent and I would recommend gateway to others willingly

Review collected in partnership with this hotel
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Helpful?
Thank sbonelecele
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Good Day,Thank you for the wonderful feedback, we appreciate your patronage and thank you for your input, it is very much noted and appreciated, we look forward to your next visit. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

Cape Town
Reviewed 1 week ago via mobile

Gateway hotel is so conveniently located in Umhlanga, and although I often stay in hotels, the friendliness of the staff was remarkable. Nokuthula, the manager at the breakfast area, even noticed that I was eating my yoghurt with a teaspoon (which I did not mind), and insisted to bring me a bigger spoon! Small detail! Will definitely recommend the hotel.

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Helpful?
Thank Carla R
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the wonderful feedback, we appreciate your patronage and thank you for your input, it is very much noted and appreciated, we look forward to your next visit. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

Johannesburg
Reviewed 1 week ago

I have been looking for a classy and modern low budget hotel in Durban for some time. Many are either too over priced or too dodgy. i ma glad to say i found the perfect match in this hotel. Great value for money. Loved the modern design and decor and really appreciated the general aura and ambience.

Review collected in partnership with this hotel
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Helpful?
Thank napoleonm311
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the wonderful feedback, we appreciate your patronage and we are glad you enjoyed your overall stay with us. We look forward to your next visit. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

Reviewed 1 week ago

We stayed on February 20 , one night only, traveling with a group of 17 people. We are from California . A/C in our room did not work, they sent a porter to fix it( go figure why the porter!). Did not help. It was hot in the night. In the morning I complained with a manager assistant asking to...

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Helpful?
Thank Marek N
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for your feedback, we apologize for all the issues you experienced during your stay with us we have noted your concern and have notified management. We look forward to your next visit. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

Dueban
Reviewed 3 weeks ago

The outlook of the hotel and the reception is very good. The rooms were clean and food was delicious though we only had supper as we had to leave early in the morning. I still feel that having still water for guests in the fridge is highly recommended

Review collected in partnership with this hotel
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Helpful?
Thank C2967URmm
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear C2967URmm, Thank you for the wonderful feedback, we appreciate your patronage and thank you for your input, we look forward to your next visit, Kind Regards Jerod General Manager

Durban, South Africa
Reviewed 3 weeks ago

awesome service, will stay again, very enjoyable stay. highly recommended state of the art venue. friendly and efficient service . a place to were memories are made. keep up the excellent work and high standards.

Review collected in partnership with this hotel
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Helpful?
Thank 568se
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the feedback provided. We continually strive for service excellence and are pleased that we get it right more often than not. We look forward to your return. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

Richards Bay, South Africa
Reviewed 4 weeks ago

this hotel is awesome, definitely worth the visit maybe have some trolleys down stairs in the parking lot for people to put their luggage in that's all I have to say. thank you for a comfortable say over the weekend

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Helpful?
Thank nakekelom
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the feedback provided. We continually strive for service excellence and are pleased that we get it right more often than not. We look forward to your return. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

Durban, South Africa
Reviewed 4 weeks ago

Hotel is close to a main road so rooms are very noisy due to the traffic. Shower was not clean, there was hair and mold on the shower floor. Hot water was not consistent and the water temperature varied.

Review collected in partnership with this hotel
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Helpful?
Thank keerann2017
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the review, we appreciate you taking time to share the experience.We apologise that this issue has marred an otherwise good stay. We understand that this altercation was very unsatisfactory. We will apply the appropriate measure to avoid this reoccurring. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about AHA Gateway Hotel

Address: corner Centenary Boulevard & Twilight Drive | Gateway, Umhlanga Rocks 4321, South Africa (Formerly Three Cities Gateway Hotel)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: RM407 - RM708 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AHA Gateway Hotel 3*
Number of rooms: 146
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Hotel Style:
#6 Business Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from AHA Gateway Hotel staff and other travellers.
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Questions? Get answers from AHA Gateway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is focused on being green and environmentally friendly. Thumbs up.”
 of 5 bubbles Fleelance, 23 Mar 2017 | Read review
“Clean the bathrooms and reduce the odour of the cleaning detergents. ”
 of 5 bubbles dhanilm2017, 22 Mar 2017 | Read review
“Don't get a room facing Gateway Mall because if there is a live concert during the day all the noise will come to your room. ”
 of 5 bubbles napoleonm311, 20 Mar 2017 | Read review
“excellent layout”
 of 5 bubbles 568se, 1 Mar 2017 | Read review
“I forgot my diary in my room ”
 of 5 bubbles nakekelom, 28 Feb 2017 | Read review
5 of 5