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Velmore Hotel Estate

86 reviews
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Traveller (43)
Room & Suite (16)
Pool & Beach (5)
Overview
  • Excellent44%
  • Very good13%
  • Average20%
  • Poor6%
  • Terrible17%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (86)Write a Review
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All reviewswater was luke warmbeautiful placeluxury suiteprofessional mannerattention to detailexcellent stayexcellent servicespaconferencetreatmentspremisestrainingcomfortjohannesburg
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1 - 5 of 85 reviews
Reviewed 2 weeks ago via mobile

This is by far the worst hotel I’ve ever stayed at! It is filthy! Disgustingly filthy! We were given stained sheets. The staff were rude and unhelpful. They didn’t have a single baby cot for our 1 month old baby even after assuring us that...More

Thank Zayyaan E
Response from Hote1Management, General Manager at Velmore Hotel EstateResponded 1 week ago

Dear Zayyaan E, Thank you for your frank and honest response. We have addressed your concerns with the relevant department heads concerned. We proud ourselves to provide excellent service and a memorable experience, we have obviously failed you. Please accept our sincere apologies. Be assured...More

Reviewed 3 weeks ago via mobile

Although there is noticeable effort from the staff to assist on everything and the venue itself is lovely, there is a serious need for maintenance. From glued shower heads to faulty lights, to torn edges on wall paper. The catering is prepared too far in...More

Thank ruggerob123
Response from Hote1Management, General Manager at Velmore Hotel EstateResponded 3 days ago

Dear Guest, Thank you for your valued feedback. We are currently addressing the maintenance issues and our new Executive Chef are also in the process of improving our buffet standards. Kind regards. Velmore GM

Reviewed 4 weeks ago

A beautiful country feel hotel that unfortunately is being neglected by poor service.Unfortunately staff do not answer the telephone in the evening.Housekeeping is soooo slow.Towels were missing when we got there.We had to run to reception to get any housekeeping service,as no one was answering...More

Thank Dr M Jina P
Response from Hote1Management, General Manager at Velmore Hotel EstateResponded 3 days ago

Dear Dr Jina P, Thank you for your honest feedback including the compliment. Although we experienced a lighting strike prior to your arrival that damage out telephone system, bad service is no excuse. I will address your concerns with the department heads responsible to improve...More

Reviewed 14 November 2017

Still love the overall theme of this hotel, very modern and unlike any other hotels Rooms are huge and very comfortable. We had a nice big balcony this time around, just a little dusty. Rooms are spotless. Food absolutely delicious. Unfortunately the main pool was...More

Thank Sue S
Response from Hote1Management, General Manager at Velmore Hotel EstateResponded 17 November 2017

Dear Sue, Thank you for your kind words, we have addressed the minor issues with the HOD's concerned to ensure total guest satisfaction at all times. I'm happy to report that our Pool is back in operation. Hope to see you back at Velmore soon....More

Reviewed 7 November 2017

Seems like the staff are trained not to smile. Charged R7.50 x 2 for milk satchets in my room. Beautiful rooms but the atmosphere does not compliment the rooms. Had a problem with tv channels. Two calls later the maintance person came but could not...More

Thank bhai2014
Response from Hote1Management, General Manager at Velmore Hotel EstateResponded 8 November 2017

Dear Guest, Thank you for your valued feedback. We have adressed your concerns with the departmental managers and we will take corrective measures to prevent similar experiences. We had some problems with our DSTV system that now has been repaired. Kind regards, Velmore GM

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About
Amenities
Top amenities
Free Parking
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Room Service
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Multilingual Staff
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$96 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$96 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (43)
Room & Suite (16)
Pool & Beach (5)
Dining (2)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
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Room Tips
"every room is amazing!"
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"The rooms facing north have a beautiful view of the estate. mountain and gardens.... country feel"
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"Always choose luxury suites. They are large and you will enjoy the scenery from the balcony."
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"Main building"
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