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Traveller (50)
Room & Suite (7)
Pool & Beach (6)
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Overview
  • Excellent63%
  • Very good28%
  • Average6%
  • Poor1%
  • Terrible2%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
Fitness centre
4 Star Hotel
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Reviews (242)
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141
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15
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6
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11 - 15 of 229 reviews
Reviewed 17 March 2018

Staff members open customer's safe and steal Take care with the staff of the Pine Lake Resort. While we were having fun with our family outside in the hotel, staff members open our safe and took good part of our money 7000 rands. Sure they...More

1  Thank Ana Paula C
Response from ThusoMoroe, General Manager at Pine Lake ResortResponded 22 March 2018

We’ve conducted a comprehensive investigation into the matter and kept you in the loop throughout the process. As discussed, the investigation did not identify any negligent acts or omissions on the part of the resort staff or our contractors. It’s unfortunate that you feel I...More

Reviewed 16 March 2018

Take care with the staff of this hotel. While you have fun with your family outside, staff members open your safe and take good part of your money. Sure they have a master password. Be careful, as the manager Thuso Moroe lied for over 15...More

Thank Caroline C
Response from ThusoMoroe, General Manager at Pine Lake ResortResponded 22 March 2018

We’ve conducted a comprehensive investigation into the matter and kept you in the loop throughout the process. As discussed, the investigation did not identify any negligent acts or omissions on the part of the resort staff or our contractors. It’s unfortunate that you feel I...More

Reviewed 12 March 2018

My overall rating is excellent which i am fully in agreement but I think that without having restaurants nearby the Resort, I would suggest any sort of meals delivery for those who doesn't want to cook or eat out.More

Review collected in partnership with Tsogo Sun Hotels
Thank DarioAbdulSacur
Response from ThusoMoroe, General Manager at Pine Lake ResortResponded 15 March 2018

There must have been communication breakdown somehow, Oliver's restaurant is 3 km away from us and if you perhaps wish to order some food, we've got some few fast food companies that delivers to the resort. I sincerely apologize for that and hopefully you next...More

Reviewed 5 March 2018

Don't go there unless you wish to stay in the centre of an estate with no quiet or tranquility. The drawcard used to be a lake with a forest on the water's edge across the lake. The forest is gone and had been replaced with...More

Review collected in partnership with Tsogo Sun Hotels
Thank dewaldjmartens
Response from ThusoMoroe, General Manager at Pine Lake ResortResponded 6 March 2018

It is only through constructive feedback that we are able to keep the resort at the expected standard and to remedy our shortcomings. thank you for sharing your stay visit experience. I wish to note however that our resort is not in the middle of...More

Reviewed 3 March 2018

Staff is excellent and very accommodating. The property is well cared for, and foliage is beautiful. The lodging is good inside the resort and outside as well. There is ample kitchen amenities, and also a grill and furniture outside. Great views overlooking the lake.

Thank Burton H
Response from ThusoMoroe, General Manager at Pine Lake ResortResponded 6 March 2018

Perfect view indeed from the balcony or patio, I am glad you enjoyed your stay with us and your feedback through this channel is much appreciated, we look forward to welcoming you back in the near future. Kind Regards

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free Internet
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
US$173 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$173 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (7)
Pool & Beach (6)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lilwagss
22 March 2018|
AnswerShow all 2 answers
Response from Shirley D | Reviewed this property |
The reception office can help. They are very knowledgeable.
0
Votes
Puleng2015
5 October 2017|
Answer
Response from ThusoMoroe | Property representative |
Absolutely, there is a big fridge to accommodate your meals and a separate braai area on the patio overlooking the dam, I am sure you will like it.
0
Votes
WMOkT
20 September 2017|
AnswerShow all 4 answers
Response from ThusoMoroe | Property representative |
That's 100% correct, once you get to the resort, it could be arranged you
1
Vote
Room Tips
"We were in Chalet 30 on the end and nice quiet morning walks to see birds with no other Chalets on the side..."
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"All chalets have beautiful views over the lake; chalets 13,14, 15 & 16 are closest to the pool"
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"Try to get one that overlooks the water"
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"Chalets all lake facing with good views - best are 17-28"
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