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Shepherd's Tree Game Lodge

Pilanesberg Game Reserve | Sun City, Pilanesberg National Park 316, South Africa
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Apr 9 Apr 10
1 room, 2 adults, 0 children
Traveller (459)
Room & Suite (52)
Pool & Beach (24)
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09/04/2017 10/04/2017
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    Overview

    • Excellent79%
    • Very good11%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “game lodge” (46 reviews)
    “game ranger” (38 reviews)
    Free Parking
    Breakfast included
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Spa
    5 Star Hotel
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    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    All reviews outdoor shower game lodge game ranger large bathtub complete privacy jason pg spa cole sheperds
    Reviewed 4 weeks ago

    The service could be more up to standard. When arriving in the dining room esp for breakfast the staff could inform the visitors about eggs that are available. The coffee etc. could also be served more efficiently. While during the lunch and dinner drinks should...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Johan E, General Manager at Shepherd's Tree Game Lodge

    Dear Robyn M Thank you so much for your review and bringing your concerns under my attention. We take feedback such as yours very seriously and will definitely look into improving on the concerns you mentioned during breakfast service and the schedules being made available...

    Reviewed 4 weeks ago via mobile

    We just departed a fantastic 4 days at Shepherds tree lodge. The lodge and it's exceptional staff truly went above and beyond to accommodate this rather high maintenance groups of Americans. The Pilanisburg Game Reserve is beautiful on its own, but the hotel service, food,...More

    Helpful?
    Response from Johan E, General Manager at Shepherd's Tree Game Lodge

    Dear ebgnyc Thank you for this wonderfully detailed review of Shepherds Tree Game Lodge, It is very satisfying to know our guests had a good time with us and we managed to meet or exceed their expectations. It was an absolute pleasure hosting you and...More

    Reviewed 19 February 2017

    Cole the game ranger was useless !! he did not offer any information. He was not enthusiastic and didn't really care about his guests. Very Disappointing !! No water in the room at night ! No water in JEEP. Nothing even offered during the Game...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Johan E, Manager at Shepherd's Tree Game Lodge

    Dear C2401ARcindyp Thank you for taking the time to review your recent stay at Shepherds Tree Game Lodge. After thorough investigation, and considering all the facts regarding your concerns, I would like to offer you a sincere apology for not being able to meet all...More

    Reviewed 17 February 2017

    We were impressed by the friendly service and the authenticity, and liked everything about this place. The staff is very professional and kind, everything is super clean. The room is well equipped and the bathroom with outside shower very spacious. Liked the swimming pool with...More

    Review collected in partnership with this hotel
    Helpful?
    Response from Johan E, General Manager at Shepherd's Tree Game Lodge

    Dear 691millera Thank you very much for this review of Shepherds Tree Game Lodge, me and my staff appreciates this a lot. It is always nice knowing we met our guests expectations and we are delighted to hear you are already planning your next trip....

    Reviewed 15 February 2017

    This place is so amazing it took me two days to realise there was no TV in the room! We had a full board safari weekend, the food was superb, the rooms spotless and the views from the window were simply awesome. Loved the outdoor...More

    Helpful?
    Response from Johan E, General Manager at Shepherd's Tree Game Lodge

    Dear DebbieINLux Thank you for taking the time to write such a detailed review. It makes me and my team very happy knowing our guests had a good time and we met expectations. I'll convey your thoughts to Cole as well, and we hope you...

    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
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    Traveller (459)
    Room & Suite (52)
    Pool & Beach (24)
    Dining (14)
    Nearby
    Nearby Restaurants
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    Nearby Attractions
    Pilanesberg National Park
    846 reviews
    14.50 km away
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    Questions & AnswersAsk a question
    ngck2006
    Does the hotel arrange for transfers from the airport pls? Would the hotel have an email for correspondence pls?
    9 October 2016|
    Answer
    Response from QQ89 |
    You can visit Pilanesberg National Park website to assist you with your booking. Biggestleaf Travel will be more than happy to arrange your transfers as well.
    0
    Votes
    Rachel R
    Hello, We are looking into taking a quick safari in mid November. Can you tell me if game drives are included in the room rate. If not, what would be the charge for an evening and a morning game drive? We'll only be staying one night, so I envision going on one drive the day that we check in and another the next day.
    4 October 2016|
    Answer Show all 2 answers
    Response from Adventure4eva | Reviewed this property |
    Yes the game drives are included with the rate. There is a scheduled game drive (safari) at 6 am and 6pm everyday! Such an awesome experience. Enjoy!
    0
    Votes
    Siser383
    What's customary amount to tip your guide , housekeeping staff , dining team ect? Do you tip daily or at end of the stay ? Are jeans allowed at dinner ?
    26 August 2016|
    Answer Show all 3 answers
    Response from Johan E | Property representative |
    Dear Siser383 Although service is our absolute pleasure you may tip the staff if they have exceeded your expectations... Most guests leave a gratuity after their stay upon check out. You can specify who this should go to if... More
    0
    Votes
    Room Tips
    "I had room 19 which I would recommend but I don't know about others but they all seem orientated in a..."
    Guy B, 12 days agoRead review
    "All rooms seems to have a great view, but smaller room numbers are closer to the restaurant :-)"
    superpad, 27 days agoRead review
    "It looks like all rooms face out over the plains, you can't get a bad room."
    DebbieINLux, 1 month agoRead review
    "All have outstanding rooms, closer to main hotel better but golf cart transport availible"
    Beverley M, 1 month agoRead review
    "Room 17, Executive, all inclusive package (all meals plus morning and evening game drives)"
    RDPWAP, 1 month agoRead review
    "just excellent views from the room."
    aluisman, 2 months agoRead review
    "Lower numbers are nearer the hotel/pool/restaurant/bar - higher numbers are a short buggy ride away."
    Ricky J, 2 months agoRead review
    "Rooms with high numbers are far away from the restaurant/pool. So you need a transfer from to and from the..."
    Holger G, 2 months agoRead review
    "The pressure in the right hand side sink needed to be fixed - hot water tap. But as there were two sinks it..."
    154burnsm, 3 months agoRead review
    "We stayed in an Executive Suite (number 28) and I can't imagine that there's a room better than the..."
    Jennifer S, 4 months agoRead review
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