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The Palace of the Lost City

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The Palace of the Lost City
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1,665 Reviews from our TripAdvisor Community

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There are newer reviews for The Palace of the Lost City
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Showing 1,241: English reviews
Reviewed 1 week ago via mobile

We checked in three days ago & got an upgraded room which was stunning Downfall was that the room did not get cleaned properly, no new towels were in the room after a day at the pools. We told the hotel that the cold water in our shower was not working & the drain was blocked before we left for...

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Helpful?
1Thank Kapil S
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Kapil S Please accept our apologies for the poor service received. This has been addressed with the management team. Kind regards

Hillcrest, South Africa
Reviewed 1 week ago

The Palace Of The Lost City is still a gem & one of our favorite local holiday destinations. We hadn't been back for some 5 years preferring overseas destinations instead. The facilities at The Palace are still superb but there is definitely a noticeable drop in staff service levels & skills - this is a real pity & I would...

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Helpful?
Thank Alan P
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Alan P The management team has taken note of your review, and we will certainly address all the matters that have been raised. Please accept our apologies for not meeting your expectations during your stay. I am positive that you will see change on your next stay ,as a result of the feedback received. Yours sincerely

Pretoria, Gauteng, South Africa
Reviewed 1 week ago

2nd visit to this wonderful property and was blown away. Check in process was fast and effective. Although I did not get an interleading room as asked I was still blown away by the location of the rooms. Rooms was clean and spacious. Linen was clean and fresh with the bed offering utmost comfort. Breakfast was again the highlight of...

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Helpful?
Thank Werner d
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Werner d Thank you so much for your great review. We hope to see you soon for the third time! Regards

Reviewed 2 weeks ago

We were two families - with one child each. We arrived at the reception at 3 pm. They received us with welcome drinks and smiles. At reception we waited for about 30 minutes - standing, so eventually we suggested that we would go and have high tea until they sort out the problem. We were not informed what the problem...

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2Thank Julietta68
Toowoomba, Australia
Reviewed 2 weeks ago

There is a lot of hype in hearing about "The Palace" when visiting SA. The welcome is incredible. The fountains, huge doors and the impressive lobby. It is really breathtaking! However that's where it stops. Staff are all unhappy and extremely slow to say the least. I was that distressed as to why staff were so lethargic that I had...

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Helpful?
1Thank tfds84
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear tfds84 Thank you so much for taking the time and giving us feedback of your stay. Please accept our apologies for the poor service received , this is definitely not the kind of service that we pride ourselves upon. The management team is looking into what happened and what can be done to ensure that it does nor reoccur....

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Myself and my wife decided to get away from the rat race for a long weekend, we were not disappointed by the 3 nights we spent at the Palace of the Lost City. We golfed both courses, ate in some magnificent restaurants, had a little flutter on the tables and generally just relaxed. The hotels amenities are second to none,...

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Helpful?
Thank Mac190
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Mac190 Your review of your stay at the Hotel is highly appreciated. We look forward welcoming you back when you need another a break from "the rat race" Kind regards

Hartlepool, United Kingdom
Reviewed 2 weeks ago

the palace of the lost city is a fantastic hotel all the suroundings are magnificent the room are excellent and the service first class the staff could not do anymore fore you if you walk outside of main entranceand tell bell boys where you want to go to they will get you a driver and take you we have never...

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Helpful?
Thank Geordiejock2014
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Geordiejock2014 Thank you for your wonderful review of your stay with us. We hope to see you soon again Kind regards

Auckland Region, New Zealand
Reviewed 2 weeks ago

The Palace is visually stunning. Great ambience created by Artwork, sculptures and grand furnishings. It has a variety of places to eat and the pool areas are ample and relaxing. However, the service you expect at a 5 star hotel is lacking - service is slow and you can expect calling reception at least 3 times before something is done...

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Helpful?
Thank Sue K
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Sue K We appreciate your feedback of your stay at the Palace, and have taken note of your comments regarding the service levels. Thank you for complimenting the cleaning staff, we will ensure that they are recognized. Kind regards

London, United Kingdom
Reviewed 2 weeks ago via mobile

Visited with the family for six nights over the new year. Booked larger rooms as no suites available. Rooms spacious and well appointed. Welcome at the hotel was great as where the facilities and restaurants. I would hire a couple of niggles: There were mattresses left in the corridor daily. Far from what is expected of the palace My son...

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Helpful?
Thank Robert G
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Robert G thank you so much for taking the time and providing us with detailed feedback of your stay at he hotel. Please accept our apologies for the poor service delivery. The management team have taken note of your comment of improving the service standards. I am positive you will see an improvement upon your next visit to us....

Zurich, Switzerland
Reviewed 2 weeks ago via mobile

Don't want to slate the hotel because my family like it and we probably would go back, but this time it was lacking. The Tusk bar, while very nice was always hard to get a seat over the Christmas period. Very small bar and the only one for a hotel that accommodates 750 guests. Also there is not a lot...

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Thank Fink2

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: RM1,126 - RM2,091 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travellers have asked, with answers from The Palace of the Lost City staff and other travellers.
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Questions? Get answers from The Palace of the Lost City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of the pool”
 of 5 bubbles ravine2017, 20 Jan 2017 | Read review
“I took three pool view rooms for our group. Quite a good choice and nice view. Also has a mini balcony which was nice.”
 of 5 bubbles Charlie00001, 16 Jan 2017 | Read review
“Superior Suite overlooking the pool”
 of 5 bubbles 840alanp, 11 Jan 2017 | Read review
“Ground rooms might expose you to visitors walking past.”
 of 5 bubbles wernerd983, 9 Jan 2017 | Read review
“Avoid until under new management”
  • Door handle fell off last century by the looks of it
 of 5 bubbles tfds84, 8 Jan 2017 | Read review
5 of 5
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