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The Palace of the Lost City

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Traveller (2774)
Room & Suite (651)
Dining (278)
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Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(263 reviews)
“crystal court”(73 reviews)
“tusk bar”(55 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,204)
There are newer reviews for The Palace of the Lost City
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1,622 results
Traveller rating
925
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925
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99
78
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All reviewslost citycrystal courttusk barthe grillhigh teaoysterssushiover the topsouth africaamazing hotelother hotelsout of this worldbreakfast buffettreated like royaltywave poolwater parkmain restaurant
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411 - 415 of 1,622 reviews
Reviewed 22 December 2016 via mobile

Myself and my husband visited for two nights from 18- 20 December 2016. This was a special treat for us so we had paid for a Junior suite. When we arrived at the hotel the concierge staff were extremely helpful and the Guest Relations Manager...More

3  Thank sarahecalvert
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 29 December 2016

Dear sarahecalvert Thank you for your extensive review of your stay at the Palace. The management have been made aware of the inconsistent service received from the various departments, and this has been addressed . We are glad to see you enjoyed your dinners and...More

Reviewed 21 December 2016

We stayed at the Palace for 10 days......absolutely amazing Most days were spent at the pool where we found all the staff to be really polite and helpfull and to be honest they made our holiday. ....they couldn't do enough for us also had a...More

2  Thank bessieSwansea
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 24 December 2016

Dear bessieSwansea Glad to see you had such an amazing holiday with us. We look forward having you staying with us again Warm regards

Reviewed 20 December 2016

this is a fantastic place. very romantic. my wife and i , will definitely go back for another unforgettable experience. i love it. my wife was so happy. really enjoyable and the best place for a holiday

Thank chitombo
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 24 December 2016

Dear chitombo It will be our pleasure having you back at the Palace. Kind regards

Reviewed 19 December 2016

My husband, two teenagers and myself stayed at The Palace for four days prior to our surfari and we thoroughly enjoyed ourselves. The hotel was immaculate and our rooms superb! We received a professional and friendly welcome, complementary fruit and wine on arrival and a...More

Thank gaynorwise
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 24 December 2016

Dear gaynorwise Thank you so much for your wonderful review, and taking the time to mention staff members who made an impact during your stay. It will be our pleasure to be able to welcome you back. Kind regards

Reviewed 16 December 2016 via mobile

Stopping in sun City for some relaxing time after a long flight from Canada. The palace is a beautifully detailed hotel with attention to details at every turn. Everyone feels like a royal here. Most importantly it is very family friendly and service is impeccable....More

1  Thank Jessica M
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 17 December 2016

Dear Jessica M Thank you so much for your fantastic review of the hotel. It is great to see that you and your family had such a wonderful time with us. Hopefully we will see you soon again Kind regards

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$274 - US$518 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$274 - US$518 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (2774)
Room & Suite (651)
Dining (278)
Pool & Beach (240)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
GemmaStew
7 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, Bookings can be made through Sun International reservations department. Regards, Sun Share
0
Votes
Shawn G
6 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Dear Valued Guest, The restaurants are reserved for Palace Hotel residents only. You will need to make a reservation for yourself and guests. Your guests will still be required to pay entrance. Regards, Sun Share
1
Vote
Room Tips
"Pool Facing rooms has quite a nice view"
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""Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher..."
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"All rooms are splendid. Rooms with view on water world the best"
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"All rooms are fantastic"
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