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The Palace of the Lost City

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Traveller (2808)
Room & Suite (653)
Dining (278)
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Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(266 reviews)
“crystal court”(74 reviews)
“tusk bar”(56 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (2,222)
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937
343
180
99
79
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All reviewslost citycrystal courttusk barthe grillhigh teaoysterssushiover the topsouth africaamazing hotelout of this worldother hotelstreated like royaltybreakfast buffetwave poolwater parkbit dated
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481 - 485 of 1,638 reviews
Reviewed 16 October 2016 via mobile

We stayed here for a weekend in a family room. The rooms are very old and tired and not what I would expect from a 5 star. The bath had chips of enamel missing. The sleeper couch was so old that it sank in the...More

1  Thank NBrill
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 15 November 2016

Dear NBrill Thank you for your review. We have taken note of all your comments, and will most certainly concentrate on improving in the areas mentioned. Yours kindly

Reviewed 15 October 2016

This amazing 'hotel' (it really is like a palace) is stunning from the moment that you first catch sight of it, to the sculptures and fountains at the main entrance, the beautifully attired welcoming staff, the painted dome of the lobby, the chandeliers in one...More

Thank Louise D
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 19 October 2016

Dear Louise D Its is gratifying to see that your stay at the Palace made such an impression on you!!It is our sincere hope that you will visit us again Warm regards

Reviewed 14 October 2016

Firstly, this is an amazing building, liberally festooned with Afrikitsch inside and out and dominating the playground resort of Sun City. There are a variety of places to eat that would satisfy every taste and budget. The hotel boasts a five star rating and in...More

Thank JonahSwashbuckler
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 19 October 2016

Dear JonahSwashbuckler please accept our apologies for the poor service received, during your stay at the Palace hotel. Yours sincerely

Reviewed 13 October 2016 via mobile

You must go there- Fantasy architecture luxury everywhere and his staff that doesn't quit helping you . From the bathrobe and slippers waiting for you chocolates on the bed to luxury cosmetic product products this is the most wonderful place

Thank latool
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 18 October 2016

Dear latool We appreciate your review of the Palace. Kind regards

Reviewed 12 October 2016

Beautiful hotel, amazing architecture, service was very good. Stayed in a suite right by the lake and waterfall, beautiful view. High tea and breakfast at Crystal Court was excellent. Tusk bar has a fantastic atmosphere at night with torches burning, sat there till 12 at...More

1  Thank DDR1234
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 13 October 2016

Dear DDR1234 Thank you for your "Fabulous" review!! Great to see you had such a fantastic time. You are certainly correct in saying that the view from the King Tower is so amazing Regards

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$271 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$271 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (2808)
Room & Suite (653)
Dining (278)
Pool & Beach (240)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
emma l
8 June 2018|
AnswerShow all 2 answers
Response from sunint | Property representative |
Dear Guest, Please contact concierge direct on /27 14 557 1000 Regards, Sun Share
0
Votes
annmaree57
23 May 2018|
AnswerShow all 4 answers
Response from Gee M | Reviewed this property |
Prebook, where you can - much easier that way - we used hayes and jarvis
0
Votes
GemmaStew
7 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, Bookings can be made through Sun International reservations department. Regards, Sun Share
0
Votes
Room Tips
"Almost all the rooms have a nice view.."
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"Rooms looking over the pool area have best the views"
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"Pool Facing rooms has quite a nice view"
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""Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher..."
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