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One&Only Cape Town

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One&Only Cape Town
One&Only Cape Town
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1,475 Reviews from our TripAdvisor Community

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Showing 1,292: English reviews
New York City, New York
Reviewed 3 weeks ago

My husband and I started our 2-week honeymoon with a 4-night stay at the One & Only. As this was my first time staying at a One & Only, I wasn’t sure what to expect (always stay at Four Seasons when available) While the property itself was lovely and typical of a large resort, we were disappointed in the level...

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Helpful?
Thank CARokoNYC
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear CARokoNYC, Thank you for taking the time to review One&Only Cape Town. We apologise that your names were incorrect upon arrival to your room. This is not the usual standard of One&Only Cape Town. We will address the service issues raised with our colleagues to ensure that this does not happen again. While we wish our entire staff had...

Cape Town
Reviewed 3 weeks ago

the hotel is beautiful , a few staff issues that need to be addressed , room cleanliness not perfect as one would expect of a OnO, lovely location beautiful area stunning spa , very relaxing . all round enjoyed our stay. some staff members need to be re -trained or maybe to re identify a portfolio that best suits their...

Review collected in partnership with this hotel
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Helpful?
Thank rukshanae
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear rukshanae, We are grateful for you helpful review and are thrilled your expectations were met in so many areas. We appreciate your comments regarding our staff and will use them when considering future improvements. We regret any shortcomings in service, but are pleased these did not detract from the five-star quality of your visit. We look forward to welcoming...

Cape Town Central, South Africa
Reviewed 3 weeks ago

My Fiance and I stayed in a Island Suite last year and I must admit that it's probably one of the best and most comfortable hotel stays I've experienced. From the more than spacious room to Charlotte Rhys products and friendly staff, I can't wait to book my next trip in December.

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Helpful?
Thank SherwyN P
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear SherwynN P, Thank you for your review and for choosing to stay with us in Cape Town. We are delighted knowing you and your fiancé enjoyed your Island Suite as well as our unique amenities and impeccable service. We are already looking forward to your next visit later this year. Please contact us directly if we can assist in...

Johannesburg, South Africa
Reviewed 3 weeks ago

The One&Only Cape Town is not only located in one of the best locations in Cape Town, it also has one of the best rooms and hotel management in all of Western Cape. From the friendly staff, great variety of breakfast spreads, world class cuisine, well appointed rooms, stunning views, blissful spa, relaxing pool, activity filled KidsOnly club and convenient...

Review collected in partnership with this hotel
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Helpful?
Thank Ziy_123
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Ziy_123, It was a pleasure to welcome you and your family for your long weekend getaway. We are elated to hear you enjoyed each of our unique offerings, from our KidsOnly Club to our relaxing spa facilities. While we do encourage guests to explore our wonderful surrounding area, it is a true compliment knowing you could have happily stayed...

London
Reviewed 4 weeks ago

I must say that I enjoyed my stay here immensely. It is expensive but it delivers. The rooms are modern - unique to Cape Town, the pool is absolutely stunning. I stayed in both the Marina building and on the island and enjoyed both. I would like to make special mention of Phumlani and Thaban at the pool - whose...

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Helpful?
Thank Managerymt
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Managerynmt, Thank you for your review. We are delighted that you experienced a five-star stay at our hotel. We are thrilled you have enjoyed our property from various perspectives and are pleased knowing you felt equally at home in both areas. We will certainly pass your compliments along to the rest of our team. On behalf of each one...

Bridge of Weir, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed here in early February for four nights. On arrival we were made to feel welcome- and -followed by great service from the helpful and smiling staff- we rated our stay one of the very best we have experienced. Attention to detail is obviously a priority in this hotel and makes for an all- round happy stay. The location is...

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Helpful?
Thank Coc1948
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Coc1948, Thank you for taking the time to detail your experience with us. It sounds as if you enjoyed an all-around lovely stay, and we are thrilled to have provided such luxury. It is fantastic to hear your expectations were exceeded not only by our exceptional staff but by our stunning property and central location as well. There is...

Amsterdam, The Netherlands
Reviewed 4 weeks ago

Great Hotel, great Service. Just as one would expect from a 5 star Hotel. Great staff, one person really stood to us out and that is Thulani. Best pool Service ever experienced by this young man. He seems to have eyes in his back and as soon as your drink is almost finished he comes over and asks if you...

Review collected in partnership with this hotel
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Helpful?
Thank carolinapN3378YR
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear carolinapN3378YR, We appreciate your feedback regarding your visit to Cape Town. It spectacular knowing you experienced only the best in service, comfort and convenience. We will surely pass your comments on to Thulani who will be thrilled to hear your kind words. We hope to see you back in Cape Town in the not too distant future. Sincerely, Richard...

Reviewed 4 weeks ago

- Very professional staff : very helpful - Nuba restaurant : very good & good advice about the wine - Breakfast : just perfect ! - room : very big and so comfortable (we took the less expensive, it was more than enough) It's very expensive for staying there but really good also.

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Helpful?
Thank constance d
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear constance d, Thank you for your five-star review. We are elated to hear you enjoyed each aspect of your visit to Cape Town, from our dining options to our exceptional staff. It is wonderful to know you felt your money was well spent. It would be our pleasure to serve you again in the future. Sincerely, Richard Lyon General...

Leeds, United Kingdom
Reviewed 4 weeks ago

There is no denying that this is one, if not the most, exclusive places to stay in Cape Town and i have stayed there for the past 4 years, however, this place has changed and not for the better. I travel to Cape Town on an annual basis and stay out there on my own. I experienced some bad customer...

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Helpful?
Thank Jessica M
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Jessica M, We are grateful for your honest review and your continued loyalty to our hotel. However, it concerns me to read about the experience you had during your visit this year. While I am pleased you were properly refunded, I regret the time it took to get this situation resolved. I hope that when you return to Cape...

Mumbai (Bombay), India
Reviewed 4 weeks ago via mobile

We stayed there for 4 nights, the check in was absolutely smooth and everything went as it should have. Rooms are pretty neat and clean, as of today it is pretty much there but nothing extraordinary either. The staff is really unprofessional and good at making up excuses, the minute we checked in we informed about our flight being delayed...

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Helpful?
1Thank AnkkitV
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear AnkkitV Thank you for taking the time to detail your experience with us. I am sorry for the issues that you faced regarding the late checkout. Clearly there was a miscommunication somewhere along the way. We will do our utmost to ensure that this does not happen again. I am also sorry that there was confusion around your dietary...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: RM2,267 - RM7,421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain View”
 of 5 bubbles ACM83, 18 Mar 2017 | Read review
“The ones by the pool!”
 of 5 bubbles dianeb272, 10 Mar 2017 | Read review
“The island is great if You want the pool, the rooms in the main building are closer to everything in the hotel”
 of 5 bubbles Eric060, 7 Mar 2017 | Read review
“If you're booking an Island Suite, request it further in. Away from the Spa.”
 of 5 bubbles SherwyNP, 2 Mar 2017 | Read review
“Island room 616 - NO, rooms 6xx had no view, located on the ground level.”
 of 5 bubbles RenataTes, 19 Feb 2017 | Read review
5 of 5