The hotel offers a great experience from the time you walk through the door. Everything is catered for from the well equipped gym to the high speed internet and big screen tv. The rooms have good quality beds and blackout curtains. The staff are very friendly and they go out of your way to make your stay pleasurable. The food offering downstairs is vast and I enjoyed the great barista made coffee. In the evenings there is a good vibe on the ground floor with the resident dj and we didn’t want to leave.
Recently stayed at the Rockefeller Hotel for a work trip. Excellent service, stunning decor and one of the most comfortable beds I’ve slept in. Further to the above, hospitality relations surprised me with a beautiful note and a lovely treat upon arriving back to my suite for the night. I highly recommend paying a visit to STUDIO which is on the rooftop. Enjoy beautiful views, excellent food and brilliant tunes in an incredible environment. I’ll be back! Such a vibe!
I asked when checking out this morning why tea and coffee facilities were not provided in-room and was told that the owner was “trying to move away from that sort of hospitality…”. That’s just basic hospitality in my opinion, and not one any hotel should ever shy away from. It’s a given. A standard. And one which I completely missed when booking my room via their website. I was told I could grab a coffee downstairs anytime during check-in, but this wasn’t complementary. It just made me super annoyed. I paid a little over 4,000ZAR for a 3 night stay. This was classified as a long stay. I checked in, just after 21:00 on a Wednesday night and thought I’d help myself to something from the mini-bar. That was equally disappointing as it was totally empty. A mini-bar by definition is a refrigerator in a hotel room containing a selection of drinks which, if consumed, are charged to the guests bill. So as a long stay guest, I would not recommend this hotel to anyone nor stay again. You might die of thirst.…
Rooms are great. Feels more like an apartment than a hotel room. For me however it’s the food that makes this an outstanding hotel. Will 100% return every visit to this city. Staff are friendly and attentive. The owner Ryan (forget his family name) gave me a sneak peak of his new sky that opening soonish and it’s going to be phenomenal.
Fantastic stay with friendly staff. The area is good and safe and secure parking. The restaurant was lively with music and had a great time. Food was fantastic and service was of a high standart. I will highly recomend this hotel with neat and comfrtable rooms.
Needing a single night due to business in Cape Town I found this hotel on Booking.com. it appears brand new with great facilities , well trained staff and an excellent restaurant - actually there are 2 - both are excellent. Being in the city I was concerned about parking but no problem free secure with easy lift access. Secure lift access to your floor , keyed room access and a coffee machine in hallway. The view was also terrific!!!
Después de ser derivados por un otro hotel a las 23.00 de la noche con el que se suponía que tenían un acuerdo y nos dijeron que nos iban a respetar el precio, a la hora de hacer el check out nos cobraron 3 veces más de lo reservado y 2 veces más de la oferta que había en un booking para esos mismos dias. Nos sentimos engañados.
Fiance and I spent 5 nights at the Rockefeller Hotel and it was amazing! The service was the best part of the hotel. The staff and friendly, helpful and just delightful in general. The breakfast was tasty, atmosphere at the hotel bar was vibrant always. Comfortable beds made for a luxurious sleep. The one thing I would have liked to be different is the tea/coffee station. Usually there is a complimentary station in each room, at other restaurants. At this restaurant , there is nothing in the room and tea/coffee can be requested via room service and you have to pay for this/ have it charged to your room. Other than that one minor detail, I loved every moment of our stay and would recommend it to others and most definitely will be going back on my next trip!!!
I would not recommend you to visit this hotel for your own safety. First of all i find it very weird for a non smoking hotel to have the smell of weed in the corridors. Secondly i would like to say the fridge was very noisy and the light of the fridge did not turn off at night so i would have a light constantly turned. The TV was not working, i’ve asked for the maintenance to fix it which they did (however they accessed the room 2 times what for?). Look let me be honest, the hotel in itself is beautiful let’s not lie to each other and I was having a great stay some of the staff were amazing (they even gave me a cake for free on my arrival) and very friendly however my what was supposed to be an amazing long stay (8nights) turned into a disaster when i discovered that someone from the staff (either the housekeeing or the maintenance as they were the only one to access my room) broke/damaged my suitcase (which was locked with a padlock) and stole a large sum of money. I’ve been to hotels all over the world where i would leave money the whole day on the table inside of my room, would leave the room the whole day and come back at night it would still be untouched. What a shame for such a brand new hotel, that has been open only since december 2021. I spoke to the reception which suggested me to do a police report (which i did (even tho i doubt of the professionalism of the police in cape town due to corruption in this country)), i also spoke to the manager which kept telling me about the fact that there is safes in the rooms while i kept telling him that the staff have no right to touch my belongings (especially if they’re locked!). I have also asked to see the footage of who accessed my room and i was denied it. They told me they will actually do a polygraph examination of their staff and i still haven’t heard back from them as its been over 2 weeks already. To be honest, when it came to my issue, the staff was inefficient and useless, they claimed they will help but they were just trying to act nice in front of me. I guess this will be a stay to forget, and if you are thinking about staying there PLEASE DON’T, it’s for your own safety!…
We stayed 7 nights in the Rockefeller hotel. The hotel is very modern,clean and comfortable. The staff were extraordinary and freindly . The breakfast is fine. Very much recommend. The hotel is in the buisnes area of town .