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12 Christiaan Barnard Street, Cape Town Central 8001 South Africa
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US$57
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Free cancellation until 24/08/22
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Traveller (31)
Dining (11)
Room & Suite (11)

About

#96 of 127 hotels in Cape Town Central
Location
Cleanliness
Service
The Rockefeller is a storied establishment and an icon of contemporary elegance in the mother city. This trendy hotel, a plush oasis set in the sprawling Cape Town metropolis is the quintessential residence to live, work and play. The Rockefeller offers exceptional full-scale amenities and services include a laundry service, conference facility, complimentary high-speed fibre as well as sushi bar, grab-and-go deli and a spectacular all-day dining restaurant.
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HOTEL CLASS
HOTEL STYLE
Business
12Reviews0Q+A4Room tips
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Ryan wrote a review 9 Aug
3 contributions1 helpful vote
+1
The hotel offers a great experience from the time you walk through the door. Everything is catered for from the well equipped gym to the high speed internet and big screen tv. The rooms have good quality beds and blackout curtains. The staff are very friendly and they go out of your way to make your stay pleasurable. The food offering downstairs is vast and I enjoyed the great barista made coffee. In the evenings there is a good vibe on the ground floor with the resident dj and we didn’t want to leave.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Get to know the staff and it will make your experience even better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Renate A wrote a review 6 Aug
Bryanston, South Africa15 contributions
+1
Recently stayed at the Rockefeller Hotel for a work trip. Excellent service, stunning decor and one of the most comfortable beds I’ve slept in. Further to the above, hospitality relations surprised me with a beautiful note and a lovely treat upon arriving back to my suite for the night. I highly recommend paying a visit to STUDIO which is on the rooftop. Enjoy beautiful views, excellent food and brilliant tunes in an incredible environment. I’ll be back! Such a vibe!
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sharon S wrote a review Jul 2022
South Africa17 contributions18 helpful votes
I asked when checking out this morning why tea and coffee facilities were not provided in-room and was told that the owner was “trying to move away from that sort of hospitality…”. That’s just basic hospitality in my opinion, and not one any hotel should ever shy away from. It’s a given. A standard. And one which I completely missed when booking my room via their website. I was told I could grab a coffee downstairs anytime during check-in, but this wasn’t complementary. It just made me super annoyed. I paid a little over 4,000ZAR for a 3 night stay. This was classified as a long stay. I checked in, just after 21:00 on a Wednesday night and thought I’d help myself to something from the mini-bar. That was equally disappointing as it was totally empty. A mini-bar by definition is a refrigerator in a hotel room containing a selection of drinks which, if consumed, are charged to the guests bill. So as a long stay guest, I would not recommend this hotel to anyone nor stay again. You might die of thirst.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael T wrote a review Jun 2022
Cape Town Central, South Africa29 contributions9 helpful votes
Rooms are great. Feels more like an apartment than a hotel room. For me however it’s the food that makes this an outstanding hotel. Will 100% return every visit to this city. Staff are friendly and attentive. The owner Ryan (forget his family name) gave me a sneak peak of his new sky that opening soonish and it’s going to be phenomenal.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Johan W wrote a review Jun 2022
George, South Africa17 contributions
Fantastic stay with friendly staff. The area is good and safe and secure parking. The restaurant was lively with music and had a great time. Food was fantastic and service was of a high standart. I will highly recomend this hotel with neat and comfrtable rooms.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: No smoking area in hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alan C wrote a review Jun 2022
St. Helena Bay, South Africa161 contributions47 helpful votes
Needing a single night due to business in Cape Town I found this hotel on Booking.com. it appears brand new with great facilities , well trained staff and an excellent restaurant - actually there are 2 - both are excellent. Being in the city I was concerned about parking but no problem free secure with easy lift access. Secure lift access to your floor , keyed room access and a coffee machine in hallway. The view was also terrific!!!
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Date of stay: June 2022Trip type: Travelled solo
Room Tip: Make sure you have a bar code scanner ap as the menus are digital - download the Sky hotel app as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Robsdm wrote a review May 2022
London, United Kingdom4 contributions
Después de ser derivados por un otro hotel a las 23.00 de la noche con el que se suponía que tenían un acuerdo y nos dijeron que nos iban a respetar el precio, a la hora de hacer el check out nos cobraron 3 veces más de lo reservado y 2 veces más de la oferta que había en un booking para esos mismos dias. Nos sentimos engañados.
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: No reservar este hotel, hay mejores opciones.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Reinard Korf, General Manager at The Rockefeller Hotel
Responded 30 May 2022
Dear Robsidal We are terribly sorry that you were disappointed with your stay and experience. This was and is certainly not our intention. We are not in the business to disappoint and in fact that would be a very short lived business model had that been the case. Please do appreciate that the hotel that you had booked had to relocate you to us and did not make arrangements with us to honour a specific rate nor where your booking transferred to us on an agreed rate. We received a booking from your original hotel and advised that your booking can’t be accommodated and we were asked if we had a room available and what our rate was. The booking was accepted. We totally understand that you were upset but any confusions or expectations that your original hotel would need to settle the difference should not reflect negatively on The Rockefeller as we assisted with a room and welcomed you as intended. Please kindly address your concerns with your original hotel and reconsider your review comments. Always welcome to return to The Rockefeller as we will welcome you with open arms. Best Wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tia Naidoo wrote a review Apr 2022
1 contribution
Fiance and I spent 5 nights at the Rockefeller Hotel and it was amazing! The service was the best part of the hotel. The staff and friendly, helpful and just delightful in general. The breakfast was tasty, atmosphere at the hotel bar was vibrant always. Comfortable beds made for a luxurious sleep. The one thing I would have liked to be different is the tea/coffee station. Usually there is a complimentary station in each room, at other restaurants. At this restaurant , there is nothing in the room and tea/coffee can be requested via room service and you have to pay for this/ have it charged to your room. Other than that one minor detail, I loved every moment of our stay and would recommend it to others and most definitely will be going back on my next trip!!!
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Date of stay: April 2022
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexis R wrote a review Mar 2022
1 contribution
+1
I would not recommend you to visit this hotel for your own safety. First of all i find it very weird for a non smoking hotel to have the smell of weed in the corridors. Secondly i would like to say the fridge was very noisy and the light of the fridge did not turn off at night so i would have a light constantly turned. The TV was not working, i’ve asked for the maintenance to fix it which they did (however they accessed the room 2 times what for?). Look let me be honest, the hotel in itself is beautiful let’s not lie to each other and I was having a great stay some of the staff were amazing (they even gave me a cake for free on my arrival) and very friendly however my what was supposed to be an amazing long stay (8nights) turned into a disaster when i discovered that someone from the staff (either the housekeeing or the maintenance as they were the only one to access my room) broke/damaged my suitcase (which was locked with a padlock) and stole a large sum of money. I’ve been to hotels all over the world where i would leave money the whole day on the table inside of my room, would leave the room the whole day and come back at night it would still be untouched. What a shame for such a brand new hotel, that has been open only since december 2021. I spoke to the reception which suggested me to do a police report (which i did (even tho i doubt of the professionalism of the police in cape town due to corruption in this country)), i also spoke to the manager which kept telling me about the fact that there is safes in the rooms while i kept telling him that the staff have no right to touch my belongings (especially if they’re locked!). I have also asked to see the footage of who accessed my room and i was denied it. They told me they will actually do a polygraph examination of their staff and i still haven’t heard back from them as its been over 2 weeks already. To be honest, when it came to my issue, the staff was inefficient and useless, they claimed they will help but they were just trying to act nice in front of me. I guess this will be a stay to forget, and if you are thinking about staying there PLEASE DON’T, it’s for your own safety!
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Reinard Korf, General Manager at The Rockefeller Hotel
Responded 15 Mar 2022
Hi Alexis, we are not even going to sugar coat this for you. You sent us a mail black mailing us that if we don’t comply with your demands that you will go and write negative reviews wherever you can. We will not stand for that. Be reminded that the day you reported this to our GM, you both agreed to have an open and transparent line of communication and that you would also allow us to investigate this claim of yours. That very same night you already wrote on negative review online making claims that have not even been proven. You also reported this alleged money being taken from your room a week after you believed this had happened and by your own omission you have been exchanging funds during that week and you were unable to provide an exact amount that is missing. You also claim we broken into a locked back and locked it again. You also moved from other hotels to ours and yet you are certain it was our team members. You also used the safe already but yet these funds were now left in your bag. We also found your wallet during your stay left in your room and we kept it and returned it for you, nothing missing then? During a course of a week we had several housekeeping agents, maintenance and mini bar service in your room. An investigation could not be concluded in 24hrs as per one of your demands. There are processes to follow and again our GM was clear about this. We did our part and did a full investigation. We did lock reads, we interviewed all the team members and then did polygraph tests, do you know how stressful that is for team members and expensive for the hotel but we did it as we believe in integrity and honesty as one of our values. The reports came back and no deception indicated on any reports. You would now not accept this as and simply continue to slander us online. Thank you, but no thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simon wrote a review Feb 2022
8 contributions3 helpful votes
We stayed 7 nights in the Rockefeller hotel. The hotel is very modern,clean and comfortable. The staff were extraordinary and freindly . The breakfast is fine. Very much recommend. The hotel is in the buisnes area of town .
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Reinard Korf, General Manager at The Rockefeller Hotel
Responded 15 Mar 2022
Dear Scott3, thank you for this amazing review. We loved having you with us and we cant wait to welcome you back again. You are a true Rockefeller now.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$49 - US$86 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
393
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Frequently Asked Questions about The Rockefeller Hotel
Which popular attractions are close to The Rockefeller Hotel?
Nearby attractions include KT Tours (1.1 km), District Six Museum (1.2 km), and Alexander Bar, Café & Theatre (1.2 km).
What are some restaurants close to The Rockefeller Hotel?
Conveniently located restaurants include FYN, Stardust, and Dias Tavern.
Is The Rockefeller Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Cape Town Central.
Are there any historical sites close to The Rockefeller Hotel?
Many travellers enjoy visiting Iziko Slave Lodge (1.3 km), City Hall (2.0 km), and Irma Stern Museum (4.8 km).