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The PortsWood

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694 Reviews from our TripAdvisor Community

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Showing 578: English reviews
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Solihull, West Midlands
Reviewed 3 days ago NEW

Stayed here for three nights after our cruise. We had booked a deluxe room but because we arrived with people on different packages reception tried to assign us a classic room so we refused to check in to it. It took over an hour to get the room we had booked, we had to prove that was what we were...

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Helpful?
Thank susie02
Reviewed 1 week ago NEW

The PortsWood Hotel needs a renovation. The small pool is overshadowed by near walls, there is hardly any sun. The atmosphere there is a backyard atmosphere. The rooms were dark and smelled intensively - cleaning materials. In our room there was no way to open a window. The bar was overcrowded with busloads of more or less drunken and very...

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Thank Hartwigeuler
United Arab Emirates
Reviewed 1 week ago via mobile

Checked into hotel early evening when dark. Asked guy on reception (Asanda) if the hotel had a gym and where located. He pointed to across driveway and simply said 'over there'. On getting up early next morning to head to gym I could see that 'over there' was simply a blank wall!! I approached morning staff who advised I had...

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Helpful?
Thank Ratu_8
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest We have noted your comments which has been raised with the Head of Department/s in order to ensure that corrective and remedial action is implemented. Please be assured that this is not the Standard of Service we pride ourselves in, and it is hoped that this experience does not tarnish your impression of the hotel. We hope...

Nairobi
Reviewed 2 weeks ago

The Portswood is a nice hotel whose main selling point is its location only a few minutes walk from the V&A Waterfront. The rooms are clean and comfortable though somewhat lacking in views of the beautiful city. In fact, the room I got on the groundfloor looks out directly on to the parking, meaning the blinds have to be permanently...

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Helpful?
Thank Kibet M
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department

Tokyo
Reviewed 2 weeks ago

The room was huge for two persons, which included a bathtub, which my friend and I decided not to use as South Africa is experiencing water shortage. The location is absolutely fabulous! Easy access to the airport (about 30 minutes at 150rand) and just a stone-throw away from the exciting Waterfront.The most memorable experience had to be the service provided...

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Helpful?
Thank ESTTokyo
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department

Peyia, Cyprus
Reviewed 2 weeks ago

We stayed for 6 nights. The first night we where put in a room just over the entrance and that was not good. All the smokers gather there and all the arrivals make some noise and during the night that was not enjoyable. The next day we asked to be moved and wow what a difference. Staff very friendly, Breakfast...

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Helpful?
Thank sigzag
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department

Eltham, Australia
Reviewed 2 weeks ago

This is a really nice hotel only minutes from the V & A market. The staff were very friendly and the room were really clean. I think every time I left the room they came and serviced it for me. Buffett breakfast was great. Good range of food.

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Helpful?
Thank maureend105
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department

California
Reviewed 2 weeks ago

The Portswood is in a great location. Just a short walk to the VA Waterfront. It's across from it's sister hotel the Commodore. The service staff was wonderful. I wish the rooms were a little more spacious.

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Helpful?
Thank hbcu1996
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department

Kent
Reviewed 2 weeks ago

We stayed for 9 nights, so I think that says we were very comfortable here. We had a standard room, not large but big enough for 2 people. It was clean, had an excellent shower & a new double bed. The AC was easy to use & very effective. The staff were all very nice & we had no issues...

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Helpful?
Thank JRRKent
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department

Abu Dhabi, United Arab Emirates
Reviewed 3 weeks ago

The staff here went out of their way to assist us numerous times, and were especially helpful with out late checkout. The location near the waterfront cannot be beat: they are about 300 meters from the entrance. I was worried when I learned our room was on the first floor, but it was very quiet.

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Helpful?
Thank Steve B
JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities

Additional Information about The PortsWood

Address: PortsWood Road, PortsWood Square | V&A Waterfront, Cape Town Central 8002, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: RM548 - RM1,244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The PortsWood 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
The Portswood Hotel Cape Town Central
Portswood Hotel Cape Town
Portswood Cape Town
The PortsWood Cape Town, South Africa
Hotel Style:
#37 Family Hotel in Cape Town Central
#40 Luxury Hotel in Cape Town Central
#47 Business Hotel in Cape Town Central
#47 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from The PortsWood staff and other travellers.
13 questions
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Questions? Get answers from The PortsWood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the ground floor rooms”
KibetM, 15 Apr 2017 | Read review
“Go for the rooms on high floors and avoid the main room, as you could hear the streets early in the morning.”
ESTTokyo, 14 Apr 2017 | Read review
“Rooms on the inside are very quiet, no noise from roads or waterfront.”
JRRKent, 10 Apr 2017 | Read review
“Recommend room higher up, better view and maybe a bit quieter”
alantG275KB, 2 Apr 2017 | Read review
“Depends whether they want to see the harbor side or the beautiful table mountain.”
vickyasia, 9 Mar 2017 | Read review
5 of 5