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The Westin Cape Town

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2,121 Reviews from our TripAdvisor Community

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Showing 1,803: English reviews
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Reviewed yesterday NEWvia mobile

As I ordered dinner in room, they got signature from me to charge its bill to room number 625 but after 5 mins they called and told we should collect its charge in cash or credit card, I told ok, after 30 mins you may come to room to collect it, as the matter of money, very sooner in middle...

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Helpful?
Thank NIMA G
dammam
Reviewed yesterday NEWvia mobile

The moment you enter the hotel you will feel comfortable, smell good 😊, friendly staff at every point of service like reception , concierge and the restaurant. Breakfast is really nice and hot plate is served on order very nicely . Near to the CCIT . Sleep is not very comfortable, reception little slow .But still Highly recommended.

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Thank medoo1976
Sydney, Australia
Reviewed 2 days ago NEWvia mobile

We love staying in the Westin when traveling because they always have quality facilities and service. While perhaps more on the expensive side, the rooms are lovely and relatively spacious. The beds are particularly comfortable. The security is good, there is a decent gym, spa and infinity pool. As with being in SA, I recommend using the safe for valuables...

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Thank Sarah W
East London, South Africa
Reviewed 3 days ago NEW

I spent one night in this hotel. The hotel is just opposite the ICC in Cape Town, and very close to the V&A Waterfront. Great service at reception, and check in was swift and smooth. I went up to my room, and I was happy with the size of the room, and the bathroom had both a shower and a...

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Helpful?
Thank Abongile S
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Abongile S Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Tonbridge, United Kingdom
Reviewed 3 days ago NEWvia mobile

We stayed at the Westin in order to be near the start of the Cape Town Cycle Tour which was abandoned because of high winds! The hotel is a business rather than a tourist hotel. It is exceedingly well run and the staff are friendly and helpful. The rooms are kept beautifully clean and the beds are comfortable. Breakfasts are...

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1Thank John H
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear John H Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Pompeii, Italy
Reviewed 5 days ago NEWvia mobile

Great welcome desk and very professional staff with high customer care. The breakfast is a real continental one, at executive floor the you can enjoy the 360 degree view. The only improvement point is related to the pool: even if it's infinity at 19th floor, this become too small for the potential people that could be there.

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Helpful?
Thank varone2016
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear varone2016 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,...

Reviewed 6 days ago NEWvia mobile

This was the first time that I had stayed at The Westin in Cape Town. This is THE best hotel I have ever stayed at, whether for pleasure or business. The staff are extremely professional and helpful. The breakfast buffet is out of this world with the normal cereals and juices available, all the way through to fresh sushi, smoothies...

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Helpful?
Thank Heinrich T
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Heinrich T Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Venice, Italy
Reviewed 6 days ago NEW

The staff was nice and the service was great. This is a perfectly located place for business meeting at the convention center. The breakfast buffet is international and reasonable with the hotel price. We spent three nights at Westin in July 2016 and we enjoyed our stay.

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Thank enjoy0001
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear enjoy0001 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,...

Reviewed 1 week ago NEWvia mobile

I was in Cape Town for a forum and stayed at The Westin for two nights. What a really great hotel! The staff were extremely welcoming and friendly. Check in was quick and efficient. My room was outstanding, it was large and spacious, very luxurious, even had its own Nesspreso machine and a well stocked mini bar. The restaurant was...

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Helpful?
Thank Rob F
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Rob F Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

Dubai, United Arab Emirates
Reviewed 1 week ago

super hotel nice staff great service, only suggestion please add more fruits variety in breakfast there is no Banana or apple , once i ask from waiter he brings me however its better if you place some fruits great holiday

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Helpful?
Thank Yuliana Z
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Yuliana Z Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 

Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: RM1,077 - RM2,180 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#9 Spa Hotel in Cape Town Central
#16 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#24 Luxury Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cape Town staff and other travellers.
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Questions? Get answers from The Westin Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors were less noisy”
 of 5 bubbles enjoy0001, 18 Mar 2017 | Read review
“ask for table mountain view”
 of 5 bubbles 609yulianaz, 16 Mar 2017 | Read review
“The Higher rooms have wonderful views of the Mountain and the Harbour”
 of 5 bubbles Sandie250, 9 Mar 2017 | Read review
“The best room are of course the higher floors”
 of 5 bubbles trippyBarcelonaSpain, 7 Mar 2017 | Read review
“Higher floors are better”
 of 5 bubbles ianbP6063TX, 6 Mar 2017 | Read review
5 of 5