Convention Square, Lower Long Street Lower Long Street, Cape Town Central 8000 South Africa
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US$820
US$378
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#39 of 130 hotels in Cape Town Central
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Travellers' Choice
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Hot bath
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Afrikaans
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
92Great for walkers
Grade: 92 out of 100
55Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Convention Square, Lower Long Street Lower Long Street, Cape Town Central 8000 South Africa
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2785Reviews43Q+A100Room tips
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+1
Perfectly located with amazing views. Whether you are having breakfast in the executive lounge or using the spa.. You are spoilt for choice with the views. We stayed in Executive Rooms located on the 18th floor with private access. Rooms were super comfortable and spacious with the usual complimentary amenities that we expect from the Mariott brand. Access to executive Lounge on 19th Floor for complimentary snacks and drinks. You have the option of having breakfast at the lounge or downstairs at the main breakfast station. Valet parking available and so convenient. Staff were courteous and helpful as I needed some documents printed. Fast becoming one of my favorite hotels in the city. Will definitely be back.
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip: Valet parking available. Hotel guests have access to facilities like Jacuzzi, Steam room till 10pm
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Extremely friendly staff, great sleeping quality, nice accomodaties; the executive lounge upstairs is a magnificent place to meet and relax; great breakfast. They have an abundance of staff members, all very polite, ready to help, friendly, efficient - never disturbing!
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Although the rooms are large enough, children coukd not be added to our room. Our ‘assured’ connecting rooms were unavailable - so my husband and I had to sleep in separate rooms, one with each of the children. They are too young to sleep in a separate hotel room in a strange country. Children are also not allowed in the inside pool even when accompanied by an adult. An outdoor dip in rainy windy weather is not a feasible alternative. Children are not allowed in the bar area (could be a SA kaw to be fair) Breakfast staff very friendly, but with 50% of our family uninterested in breakfast it was kind of irrelevant. I will definitely stay elsewhere next time with or without children.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Avoid with children. Also linked to conference centre so can be full of annoying groups
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mincha Parker, Guest Services / Front Office at The Westin Cape Town
Responded 4 weeks ago
Dear 540vr, Thank you for taking the time to leave us a review of your most recent stay experience. It is with great sadness that we saw you left our hotel unsatisfied with your stay experience and that our reservations team assured you that you will be getting interleading rooms on arrival, when the hotel interleading rooms was fully booked weeks ahead. Our Front Office team did try to contact you on multiple occasions during your stay, as we had a family that was leaving earlier than expected and were had the interleading rooms available to make your stay more memorable, however we never received any answer back. It has been a learning experience for everyone and we can assure you that this will assist us in improving our daily hotel operations. Kind Reagrds, Mincha P Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First class hotel let itself down with atrociously callous customer care. Let me start by saying the hotel staff were friendly and helpful. The hotel room was roomy with an exceptionally comfortable bed and I had a great view of the water front. The hotel is ideally located across the road from the convention centre and walking distance to the waterfront. I was attending the world netball at the convention centre so it was highly convenient. The hotel has a lovely reception area which smells fantastic and high quality bar and restaurant. The breakfast buffet was exceptional being one of the most diverse I’ve experienced, with great choices for all. Over my 8 day stay I did not get bored at all. There is also a beautiful spa area with sauna steam jacuzzi and indoor heated pool - with spectacular waterfront views. The outdoor pool is also heated and we were able to use both. My friend also used massage and hairdressing services all of which she found excellent. My poor rating reflects the hotels money oriented manner and the managements inability to effectively and respectfully deal with their error. On check in i gave a card so incidentals could be charged to the room. 5000 rand was charged to this card, which at the time I was not aware would happen. That was effectively just over half the rand I had converted to spend on my 8-day trip. The room was pre paid so once I realised that such a large part of my holiday spending money was being held by the hotel I asked them to reverse the hold (first request given on Aug 2nd) and release my funds so I could spend them in South Africa . I even offered to provide another card for the hold- one that did not already have rand converted to spend on my trip. Despite staying 8 days and continually explaining to the manager Jean and then the account manager Grace that I had been left in a vulnerable position with no money to spend, the hotel failed to return my money. Even when I checked out 8 days later the money was still not returned. In fact a day after I left the hotel I was charged a further 2350 rand (presumably for charges I had to put on the room in the latter part of my trip when I came to realise the hotel was not going to return my money in time). So Westin is currently holding 7350 rand and I have no idea when this ‘hold/charges’ will be reversed/refunded. The situation remains unresolved on typing this review on August 11th. The disregard for my welfare and the predicament I was placed in was disappointing and shocking. I would advise paying as you go if you decide to stay at this hotel. It was a real shame that no effort was made to rectify the situation . I suggested a cash return or using another credit card for the hold, but all fell on deaf ears as the hotel prioritised itself over my well being. They repeatedly lied to me saying the hold had been removed and even asking me a few times to check my account or contact my bank. Not a respectful or caring way to treat a guest. My visit to Cape town was fantastic…
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Date of stay: August 2023Trip type: Travelled with friends
Room Tip: Avoid giving credit card at check in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Mincha Parker, Guest Services / Front Office at The Westin Cape Town
Responded 11 Aug 2023
Dear Karen K, Thank you for taking the time to leave us a review of your most recent stay experience at our hotel. I am pleased to see that you enjoyed all the facilities the hotel has to offer and that the location of our hotel was convenient for the purpose of your stay with us. I am however truly so sorry to see that there was a huge issue with the hold we placed on your credit card during your stay and that is has not been released till today. Please rest assure that we have already reached out to our bank to understand why these funds has not been released and that they are in contact with your bank in order to get these funds release urgently. Thank you for the sincere way in which you have chosen to communicate both positive and negative feedback with us, as this will help us improve our daily hotel operations. Kind Regards, Mincha P Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Patient, friendly staff all working hard to provide a good service. Always smiling and offering a greeting. There could have been more staff perhaps as the restaurant and bar was very busy (Netball World a cup) and despite the best efforts of the staff, the service was slow at times. Rooms were clean and well kept, and daily housekeeping service was efficient. The shower was frustrating as the water ran out into the main bathroom and didn’t drain, which meant every time we walked into our bathroom our feet got wet. The spa is good and the pool area was very quiet so I had a few very relaxing swims overlooking the city / mountains.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Obviously don’t go out at night alone on foot. Ubers are so cheap, that you may as well be safe....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mincha Parker, Guest Services / Front Office at The Westin Cape Town
Responded 12 Aug 2023
Dear Justine, With a drive to provide exceptional service, we are delighted to see that you had an enjoyable stay during your time with us. Thank you for sharing both positive and negative feedback with us, as this will help us improve our daily hotel operations. Kind Regards, Mincha P Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Westin Hotel, which was absolutely perfect for what we needed. My husband is a Marriott Lifetime Titanium Elite member, and can be finicky when it comes to hotels. The hotel staff were super friendly and the hotel was clean and had all of the amenities one would want, i.e. gym, spa, lounge, location, etc. The spa was lovely! The hot tub has floor to ceiling windows with a view of table mountain.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mincha Parker, Guest Services / Front Office at The Westin Cape Town
Responded 12 Aug 2023
Dear HelloTravels99, What a lovely review to read, especially coming from one of our Lifetime Marriott Bonvoy Titanium Elite members. We are delighted to see that we met ally our expectations during your stay with us and that you had the opportunity to experience all our facilities we have to offer. We wish you a safe journey back home and we look forward being your hosts again in the near future! Kind Regards, Mincha P Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay - the staff were very friendly and helpful. We had rooms with a nice view of the mountains and the harbor (in the distance). If you're up for walking, the V&A shopping center and surrounding areas are about 20 minutes away. You're also a quick ride away from many of the attractions around central Cape Town. We especially enjoyed the lounge. The team there was really nice, and the breakfast and hors d'oeuvres in the evening were all very good. Between the staff and the room, it was a really comfortable place to stay - it was a wonderful home base and lovely to return to after days of sightseeing. Would definitely return there in the future.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mincha Parker, Guest Services / Front Office at The Westin Cape Town
Responded 12 Aug 2023
Dear Zinear, I am delighted to see that you found our team to be friendly and efficient. I will share your feedback with the rest of the team to continue to motivate and inspire them to deliver exceptional service. Thank you for choosing to stay with us and we look forward being your hosts again in the near future! Kind Regards, Mincha P Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Westin Cape Town is a great business class hotel. Rooms are smart, modern and functional. Nice bathroom design with shower and separate bath. Good quality toiletry products were included. Tea (Kettle) and coffee machine with selection of beverages and biscuits was welcome. I liked the great view over Cape Town towards the waterfront from my room. My only negative with the room was the hairdryer. Hidden away in a cupboard which looked like part of the wall and it was old. Not ideal but did the job. The hotel breakfast / restaurant on the ground floor didn’t disappoint with selection of food choices. The atmosphere was a little busy and hectic but probably because it was peak breakfast time when I visited. Again staff were helpful and friendly. I didn’t use the spa, pool or outdoor pool. Sadly didn’t have time during my short stay. The hotel concierge were helpful in arranging a couple of trips. One, a private tour of the cape hope, penguins, Simonstown and stunning seaside views. A trip up Table mountain was also a highlight of the trip.…
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Date of stay: July 2023Trip type: Travelled on business
Room Tip: Club room and lounge facilities were good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here 6 nights for a conference. The International conference center is right across a walkway/street so very convenient. I and many colleagues got complementary upgrades to the Club levels, regardless of having status with Bonvoy. The Club lounge was lovely, with canapés in the evening and breakfast in the morning. The main breakfast on the first floor was excellent. Security seemed solid and the room was appointed with all the standard things - safe, USB plugs, hair dryer (which was a little hard to find). Shower had good water pressure and the bathtub was large. The fitness center is not huge but all equipment worked and was clean. The location is good - 20 minute walk to the V&A Waterfront (safe walk, in the daytime, although always be attentive). Hotel bar had very good wines and was open late - many conference attendees enjoyed it after the conference events ended. I would happily stay here again!…
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed in the Westin Cape Town hotel for 5 nights and it was one of the best stays. They upgraded our room and provided access to the VIP lounge on the 19th floor free of charge ❤️ The room is super clean, comfortable bed, soft towels, we had everything we needed. Breakfast was lovely and the staff in the hotel just won my heart! Tamlyn at the reception desk was so helpful, she has given so many advises and was checking on me every single day, even before leaving the hotel she sent me a goodbye message! What a 5 star service! All their smiles are so genuine and I believe each guest who stay at the Westin CT feels important! The hotel location is just in the center, 10 min by Uber. They have both internal and external pools, sauna and steam room! I have nothing negative to add! Super stay at super place with the best staff from the outdoor security to the housekeeping lady.…
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: 10 min by Uber to the waterfront
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mincha Parker, Guest Services / Front Office at The Westin Cape Town
Responded 5 Jul 2023
Dear Happiness60579121138, With a drive to provide exceptional service, I am over the moon to see that you found our team to be friendly and efficient. I will share your wonderful feedback with the rest of the team to continue to motivate and inspire them to deliver exceptional service. Thank you for choosing to stay with us and we look forward being your hosts again in the near future! Kind Regards, Mincha P Guest Experience Mananger.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$205 - US$444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin cape town hotel cape town central, westin cape town, cape town westin
FORMERLY KNOWN AS
Arabella Sheraton Grand Hotel
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
483
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Claim Your ListingTHE WESTIN CAPE TOWN: UPDATED 2023 Hotel Reviews, Price Comparison and 1,759 Photos (South Africa) - Tripadvisor
Frequently Asked Questions about The Westin Cape Town
Which popular attractions are close to The Westin Cape Town?
Nearby attractions include Prestwich Memorial Garden (0.4 km), African Curiosity (0.2 km), and Kono tourism services (0.1 km).
What are some of the property amenities at The Westin Cape Town?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Cape Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Cape Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cape Town?
Yes, a parking garage is available to guests.
What are some restaurants close to The Westin Cape Town?
Conveniently located restaurants include Col'Cacchio Foreshore, YU Restaurant, and Beluga Cape Town.
Are there opportunities to exercise at The Westin Cape Town?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Westin Cape Town have an airport shuttle?
Yes, The Westin Cape Town offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Cape Town have airport transportation?
Yes, The Westin Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Cape Town located near the city centre?
Yes, it is 0.3 km away from the centre of Cape Town Central.
Are any cleaning services offered at The Westin Cape Town?
Yes, dry cleaning and laundry service are offered to guests.