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Hollow On The Square Cape Town City Hotel

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Hollow On The Square Cape Town City Hotel
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61 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Warwick
Reviewed 1 week ago via mobile

I was travelling with a tour cricket group Gullivers Sports Travel and stayed 9 days. We as a group were not in the main part of the hotel but in a separate section around the corner. The rooms are spacious and mine had a very good shower with a lot of space. A note card was left by the cleaner...

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Helpful?
Thank Farmhouse16
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear valued guest It was wonderful having the cricket group here and we enjoyed your great spirit and kindness towards the staff! Thanks for the kind feedback and we look forward to having you and your fellow cricket fans back again! Yours in hospitality Paul and the HOTS Team

Makati City
Reviewed 2 weeks ago

I am torn whether to rate this hotel average or higher than that - for a few reasons. Location-wise, it is near the CITCC which was the venue of my conference so it would seem convenient - which it is, except that one can get approached by homeless people anytime specially at night. It didn't help that the room given...

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Helpful?
Thank Wanderlust315
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thanks so much for your honest and detailed review. I have commended the staff that you spoke highly of and they greatly appreciate your feedback! Re the cockroach, we do take hygiene extremely seriously and we have regular visits by a pest control company as well as a hygiene audit company which we pay for because we...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

It was a wonderful experience for me at this hotel. The staff were extremely friendly and helpful. Catering to my needs and guiding me as a single traveller. The rooms are extremely clean and spacious. Security was present too. Location wise, its easily accessible to both Long Street and the Waterfront, walking distance. Overall a recommended place to stay for...

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Helpful?
Thank Sydng
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thank you so much for the kind words which does inspire us to keep offering graet service. We hope to see you back again soon! Yours in hospitality Paul and the HOTS Team

Reviewed 25 October 2016

Wow, what a refreshing experience we had at Hollow on Square. The staff going an extra mile to make sure that our stay and customer experience is great. Big hala to Desmond and Ryan the front desk heroes. Ryan helped me to pull through my surprise to my wife for our 5-year anniversary, he owned the whole exercise. I went...

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Helpful?
Thank Songezo N
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thanks you for the awesome comments! I have complimented Desmond and Ryan and I'm so glad that they helped to make your anniversary memorable! We hope to see you back for many more anniversaries! Yours in hospitality Paul and the Team

Nanango, Australia
Reviewed 25 October 2016

the hotel was clean and comfortable, staff were great nothing was to much trouble for them and they always had a smile, good location. Breakfast was amazing a great variety and it was all you could eat,

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Helpful?
Thank laurajoyce54
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thank you so much for the great feedback about the service, hotel and restaurant! We hope to see you back again soon! Yours in hospitality Paul and the Team

Stillwater, Oklahoma
Reviewed 3 October 2016

A pleasant surprise lurks in Cape Town. I enjoyed my stay. Breakfast was amazing in both amount and variety and it was all you can eat. However, the allowance for WiFi per day was inadequate. Needed more..

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Helpful?
Thank eliota281
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thank you for your kind words about the hotel and the restaurant! Regarding the wi-fi we have heeded your advice and now offer unlimited wi-fi upon request. Yours in hospitality Paul and the HOTS team

Caloundra, Australia
Reviewed 26 September 2016

The room was huge and had everything we needed. Free WiFi but a bit slow and intermittent. The hotel staff were amazing, nothing was too hard for them to help us with or to organise. Even walking us to places so we didn't get lost.

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Helpful?
Thank jacquid1962
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thank you for your positive review about the hotel and staff! We do try to be more than just your normal "one size fits all hotel " and strive to offer that extra special service. Thanks again and we hope to see you back again soon! Yours in hospitality Paul and the HOTS Team

madrid
Reviewed 21 September 2016

The hotel is quite comfortable, rooms are big and new. But I found cockroaches in my room and my colleague saw several in the breakfast room. That is unacceptable! Furthermore, the taxi service from the hotel is slow and more expensive than the regular one. Finally, when I had to leave to the airport I booked a taxi the day...

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Helpful?
Thank noruegabergen
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest As you will see from previous responses we are quite open to criticism but I must admit I am saddened that our lowest ever score on Tripadvisor may not necessarily be a reflection of your overall stay and I would like to address your concerns. Firstly I am glad that you enjoyed the rooms which you found...

Paris, France
Reviewed 12 September 2016

I visited Cape Town in the framework of an international conference. The Hollow on the Square is conveniently located in relation to the Cape Town International Convention Center (CTICC), only 7 minutes on foot, and the Waterfront (15 min on foot).. Rooms, both at the main building and Green annex are spacious, comfortable and clean. Service in the reception desk...

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Helpful?
Thank clarac637
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thanks so much for your kind comments about the hotel and staff! Regarding the Internet our sincere apologies that you had a bad connection. I would greatly appreciate it if you could send me an email to gm@hollowonthesquare.co.za to let me have your Room No as we will ensure that we get a booster installed in that...

New Jersey
Reviewed 10 September 2016

We stayed in this hotel for 6 days. Our room was large and functional - with TV, safe, coffee machine and a fridge. The WiFi was free but it was very weak, practically not usable most of the time. We participated in the conference in Cape Town so this hotel was our choice due to its proximity to the Convention...

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Helpful?
Thank podrozniczka60
Musicexplore, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest Thanks so much for the wonderful review and for raising areas for improvement which enables us to know about shortcomings and strive to get our service levels higher. We have engaged the services of one of Cape Town's top restaurant specialists to provide staff with further training specifically on areas that you raised. Thanks again and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hollow on the Square is conveniently situated within walking distance of the famous V&A Waterfront, City Centre, Cape Town International Convention Centre (CTICC), and just minutes from other inner city shopping meccas such as Green Market Square, St Georges Mall and the beautiful Flower Market. This trendy modern city hotel offers 56 large semi-self catering en-suite bedrooms with all modern amenities. The eco-friendly addition to the hotel, The Green Annexe, an oasis of 'green'-inspired hospitality, boasts 30 stylishly calm rooms, which have all been created with energy-efficient and environmentally sound materials, without compromising on luxury. The trendy public areas portray a French-chic vibe and include a relaxed lounge and dining area with cocktail bar and patio. For keeping you connected 24-7 we have Wi-Fi throughout the hotel. For the first-time travellers to Cape Town, or for guests who need assistance with anything to do with Cape Town, our friendly Concierge is available to help enrich your stay in the 'Mother City'. Not only do we offer advice, but also a shuttle service and tours within the city and surrounds (booking advisable), car hire and the ease of foreign currency exchange within the hotel. ... more   less 

Additional Information about Hollow On The Square Cape Town City Hotel

Address: 9 Hans Strijdom Avenue, Cape Town Central 8001, South Africa (Formerly Tulbagh Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: RM481 - RM992 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hollow On The Square Cape Town City Hotel 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Hollow On The Square Cape Town City Hotel South Africa
Hotel Style:
#61 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Hollow On The Square Cape Town City Hotel staff and other travellers.
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Questions? Get answers from Hollow On The Square Cape Town City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to walking at night and being solicited by homeless then ask for room in main building”
 of 5 bubbles Wanderlust315, 17 Nov 2016 | Read review
“4th floor over looking the square was good”
 of 5 bubbles jacquid1962, 25 Sep 2016 | Read review
“The green annex rooms are amazing and looks out over the plaza.”
 of 5 bubbles elizek2014, 20 Jun 2016 | Read review
“We became motivated to tip individually and in groups (room maids, meal/bar staff)) for the many who impressed us and provided extra help without expectation. We would have left more had we known we would want to and had brought more cash! We hope to return!”
 of 5 bubbles lindawH594FG, 16 May 2016 | Read review
“Room 408 is massive if you looking for space.”
 of 5 bubbles LoriVoss, 12 Apr 2016 | Read review
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